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Workforce Management Manager Jobs in Philadelphia, PA

Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start ... Partners with supervisor/manager to develop justification for additional staff based on patient ...

Vangard, Inc.

Workforce Continuity Associate

Malvern, PA · On-site

$53K - $55K/yr

Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...

Accenture

Clinical Management Manager

Philadelphia, PA · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

PMA Companies

Sr. Workforce Data Analyst

Blue Bell, PA · On-site

$82K - $103K/yr

Manage and transform data from current and legacy HCM, payroll, workforce management, recruiting, compensation, and other organizational sources into reliable, analytics-ready datasets. * Build and ...

Aegon

Sr External Workforce Manager

Philadelphia, PA

$110K - $149K/yr

Job Family Vendor Management About Us At Transamerica, hard work, innovative thinking, and personal ... We understand the potential of leveraging the talents of a diverse workforce. We embrace an ...

Horizon America Staffing

Be Seen First

Branch Manager

Willingboro, NJ · On-site

$65K - $70K/yr

Recruiting & Workforce Management * Lead recruiting efforts for warehouse, manufacturing, distribution, logistics, production, and other light industrial positions. * Ensure recruiters maintain an ...

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Workforce Management Manager information

See Philadelphia, PA salary details

$27.8K

$82.4K

$138.8K

How much do workforce management manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for workforce management manager in Philadelphia, PA is $82,419.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $117,600.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Philadelphia, PA?

The most popular types of Workforce Management jobs in Philadelphia, PA are:

What are popular job titles related to Workforce Management Manager jobs in Philadelphia, PA?

For Workforce Management Manager jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Philadelphia, PA look for?

The top searched job categories for Workforce Management Manager jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Workforce Management Manager jobs?

Cities near Philadelphia, PA with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $82,419 per year, or $39.6 per hour.

Workforce Management Analyst - PS

PA • On-site

Quest Diagnostics

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

96th of 120 rated laboratories

People enjoy working here

Respectful managers

Uninterrupted breaks

Learn more about Quest Diagnosticsexternal

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description


Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM
Start time can be flexible
Hybrid Schedule
The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives.
Pay range: $60,500+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
Analysis/reporting:
Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions.
Forecasting resource needs:
Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.
Collaboration:
Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources.
Qualifications
Required Work Experience:
  • High School diploma or equivalent; associates degree.
  • Proven experience as a business analyst or similar role.
  • Project management skills.
  • Strong analytical and problem-solving skills.
  • Expertise in data analysis tools
  • Excellent communication and interpersonal skills.
  • Detail orientation with strong organizational abilities
  • Strong collaboration and influencing skills.

Preferred Work Experience:
  • Experience in workforce management, forecasting and/or analytical roles
  • PSC/IOP experience a plus.

Knowledge:
  • Knowledge of Six Sigma or Lean is beneficial

Skills:
  • Strong Analytical skills
  • Ability to prioritize, plan and organize
  • Advanced skills in excel (graphs, pivot tables and understanding formulas)
  • Proficient in Microsoft office suite (PowerPoint, word, etc.)

People Leader Responsibility:
  • Individual contributor with ability to influence others.
  • Travel Required

Education:
  • Bachelor's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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