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Workforce Optimization Manager Jobs in Pennsylvania

PNC

Software Engineer Principal

Pittsburgh, PA · On-site

$131K - $175K/yr

... for Workforce Management platforms and related initiatives. • Lead complex programs involving contact center technologies, workforce optimization, and operational analytics. • Provide ...

TE Connectivity

MGR II OPERATIONS

Jonestown, PA · On-site

Job Title: MGR II OPERATIONS Posting Start Date: 7/21/26 At TE, you will unleash your potential ... Job Requirements Labor Deployment & Workforce Optimization * Develop labor deployment strategies ...

Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start ... optimal resource allocation. Partners with supervisor/manager to develop justification for ...

Waste Management

Logistics Workforce Manager

Newtown, PA · On-site

$106K - $138K/yr

You'll manage staffing models, agent skilling, hierarchy accuracy, and schedule optimization while collaborating closely with Logistics Center leadership, Operations, IT, and Workforce Management ...

McKesson

Sr. Outbound Operations Manager

Bethlehem, PA

$89K - $149K/yr

Drive operational excellence through KPI management, workforce optimization, and data-driven decision making. * Champion continuous improvement initiatives that increase efficiency, accuracy, and ...

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Workforce Optimization Manager information

See Pennsylvania salary details

$33.6K

$106.9K

$181.4K

How much do workforce optimization manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for workforce optimization manager in Pennsylvania is $106,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,200.00 and $132,800.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Optimization Manager vs Workforce Analyst?

AspectWorkforce Optimization ManagerWorkforce Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; certifications in workforce managementBachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools
Work EnvironmentOversees teams, collaborates with management, and implements workforce strategiesAnalyzes data, prepares reports, and supports decision-making processes
Employer & Industry UsageCommon in call centers, retail, healthcare, and service industriesUsed across similar industries for data-driven staffing and scheduling

The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.

What are popular job titles related to Workforce Optimization Manager jobs in Pennsylvania?

For Workforce Optimization Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Workforce Optimization Manager jobs in Pennsylvania look for?

The top searched job categories for Workforce Optimization Manager jobs in Pennsylvania are:

Workforce Optimization Manager jobs near you
Infographic showing various Workforce Optimization Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $106,895 per year, or $51.4 per hour.

Service Dispatch & Logistics Optimization Manager

Armstrong Group

Warrendale, PA • On-site

Full-time

Re-posted 7 days ago

Armstrong Utilities rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

17th of 99 rated telecommunications companies

Job description

Manage the dispatch function for field operations by leading a team responsible for scheduling, routing, and workforce coordination. This role is accountable for optimizing technician utilization, improving routing efficiency, supporting service-level performance, and ensuring effective day-to-day dispatch operations.

What's In It for You:

  • Attractive compensation package.
  • Comprehensive benefits starting day one.
  • Opportunities for growth within the company.
  • Be part of a Top 10 company with a high-energy employee culture.

Primary Duties and Responsibilities:

  • Team leadership and development: Lead, coach, and evaluate a team of dispatch agents to support daily operations, maintain appropriate staffing coverage, and promote consistent performance.
  • Scheduling and workforce coordination: Oversee daily scheduling and dispatch activity by aligning technician skills, availability, certifications, and service requirements to operational needs.
  • Route and territory optimization: Monitor routing practices and territory assignments to improve travel efficiency, reduce unnecessary drive time, and support timely service delivery.
  • Real-time operational support: Direct real-time schedule adjustments in response to urgent service needs, delays, call volume changes, or other operational issues.
  • Performance metrics and reporting: Track, analyze, and report on key operational and team performance measures, including technician utilization, schedule adherence, travel efficiency, and response-time performance.
  • Service-level accountability: Help ensure customer commitments and service-level expectations are met through proactive planning, effective communication, and team accountability.
  • Business Process Optimization: Proactively identify and implement operational improvements utilizing key performance metrics, dispatch and workforce management tools to support scheduling accuracy, operational visibility, and continuous process improvement.
  • Cross-functional collaboration: Collaborate with operational leadership on service demand planning and staffing alignment and partner with Customer Care and Field Operations on priority work and escalations.

Qualifications:

  • Leadership experience: Experience leading and developing a dispatch, scheduling, or logistics team in a high-volume service environment.
  • Operational systems knowledge: Proficiency with dispatch, workforce management, or field service systems; experience with Oracle Field Service Cloud and Oracle Workforce Management or similar platforms preferred.
  • Analytical and problem-solving skills: Ability to assess service demand, staffing needs, and routing challenges and make sound operational decisions in a fast-paced environment.
  • Territory and routing knowledge: Strong working knowledge of route planning, geographic territory management, and the operational factors that influence service efficiency, travel time, and schedule reliability.
  • Experience: 5 or more years of experience in dispatch, field service coordination, logistics, or related operations, including prior leadership responsibility.

Education: Bachelor's degree in business logistics, operations, supply chain, business management, or a related field preferred; equivalent relevant experience may be considered.

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.

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