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Workforce Optimization Jobs (NOW HIRING)

DocGo

Director, Workforce Optimization

$125K - $145K/yr

Director, Workforce Optimization Location: Remote Employment Type: Full-time Salary Range: $125,000 - $145,000, based on experience Benefits: Medical, Dental, and Vision (with company contribution ...

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How much do workforce optimization jobs pay per year?

As of Jul 30, 2026, the average yearly pay for workforce optimization in the United States is $55,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What are some typical daily responsibilities for someone working in Workforce Optimization?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What is workforce optimization?

Workforce optimization is a process used by organizations to improve employee productivity and operational efficiency through data analysis, scheduling, and resource management. It often involves tools like workforce management software and requires skills in analytics and planning to align staffing with business needs.

What is a Workforce Optimization job?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

Is a WFM analyst a good career?

A Workforce Management (WFM) analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and often involves working in call centers or customer service environments. The role can be stable and well-paying for those with strong data analysis and communication skills.

What are the key skills and qualifications needed to thrive in the Workforce Optimization position, and why are they important?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What jobs pay 4000 a week without a degree?

In workforce optimization roles, high-paying positions such as experienced project managers or consultants can earn around $4,000 weekly, especially with specialized skills in data analysis, scheduling software, or process improvement. These roles often require extensive experience, strong organizational skills, and certifications like Six Sigma or PMP, but may not require a formal degree.

What is the 3 month rule for jobs?

The 3 month rule in workforce optimization typically refers to a probationary period of three months during which employee performance is closely monitored and evaluated. This period allows employers to assess skills, fit, and productivity before making long-term employment decisions or offering benefits. It is a common practice in many organizations to ensure new hires meet performance standards early on.
More about Workforce Optimization jobs
What cities are hiring for Workforce Optimization jobs? Cities with the most Workforce Optimization job openings:
What are the most commonly searched types of Workforce Optimization jobs? The most popular types of Workforce Optimization jobs are:
What states have the most Workforce Optimization jobs? States with the most job openings for Workforce Optimization jobs include:
What job categories do people searching Workforce Optimization jobs look for? The top searched job categories for Workforce Optimization jobs are:
Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $55,794 per year, or $26.8 per hour.

Director, Workforce Optimization

DocGo

Remote

$125K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

DocGo rating

5.7

Company rating: 5.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Job Title: Director, Workforce Optimization
Location: Remote
Employment Type: Full-time
Salary Range: $125,000 - $145,000, based on experience
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
Be part of a team enabling access to better healthcare at SteadyMD!
SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and Fortune 100 companies like Amazon, AmerisourceBergen, and Abbott. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. We've raised over $60 million in funding from top tier investors including Lux Capital, Pelion Ventures and AB Health Ventures.
We are currently seeking a strategic, data-driven Director of Workforce Optimization to lead forecasting, capacity planning, and workforce strategy across our growing telehealth operations. This role is ideal for an experienced leader who thrives at the intersection of analytics, operations, and healthcare delivery, and is passionate about building scalable workforce solutions in a fast-paced environment.
At SteadyMD, we value what diverse teams can accomplish together, and we honor each of our unique lived experiences. We look for a diverse pool of applicants, including those from historically marginalized groups, and we are committed to ensuring a safe work environment that is distinctly anti-discriminatory against any person. This is one of the reasons we are ranked #81 on Forbes' America's Best Startup Employers List. We know the value of building a team that encompasses a variety of backgrounds, experiences, and skills.
The Job
  • Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams.
  • Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics.
  • Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization.
  • Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs.
  • Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency.
  • Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy.
  • Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams.
  • Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines.
  • Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor.
  • Lead strategic initiatives and special projects to support business growth and operational excellence.

You
  • 7-10+ years of experience in workforce management, operations, analytics, or related fields.
  • 3-5+ years of leadership experience managing and developing teams.
  • Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments.
  • Experience in healthcare, telehealth, contact centers, or similarly complex service operations.
  • Strong analytical skills with experience using data to drive strategic decisions.
  • Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI).
  • Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes.
  • Ability to operate both strategically and hands-on in a fast-paced, evolving environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Excellent oral and written communication skills required.
  • Detail-oriented with strong organizational and problem-solving abilities.
  • Experience in a high-growth or startup environment is preferred.
  • Familiarity with healthcare regulations and compliance considerations is a plus.
  • MBA or advanced degree is a plus.

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

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