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Workforce Optimization Jobs in Florida (NOW HIRING)

Presbyterian Healthcare Services

Establish a centralized workforce optimization model that creates consistency across all facilities and service lines. * Serve as the primary leader supporting the PDS Labor Productivity Governance ...

Phsorg

Establish a centralized workforce optimization model that creates consistency across all facilities and service lines. * Serve as the primary leader supporting the PDS Labor Productivity Governance ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

Act as a subject-matter expert on workforce optimization issues. * Identify opportunities for process improvements and recommend changes to enhance efficiency and effectiveness. * Lead or participate ...

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Workforce Optimization information

See Florida salary details

$12K

$41.7K

$76.2K

How much do workforce optimization jobs pay per year?

As of Sep 14, 2026, the average yearly pay for workforce optimization in Florida is $41,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $26,900.00 and $54,200.00 per year, depending on experience, location, and employer.

What is a workforce optimization?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

What does a workforce optimization do?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What are the key skills and qualifications needed to thrive in workforce optimization?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What are popular job titles related to Workforce Optimization jobs in Florida?

For Workforce Optimization jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Workforce Optimization jobs in Florida look for?

The top searched job categories for Workforce Optimization jobs in Florida are:

Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in Florida as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $41,694 per year, or $20 per hour.

Genesys Cloud Workforce Optimization Analyst

Miami, FL • On-site

Computer Task Group, Inc
Professional, Scientific, and Technical Services • 1 - 5K employees
Learn more about Computer Task Group, Incexternal

Full-time

Posted 20 days ago

Job description

Overview

CTG is seeking to fill a Genesys Cloud Workforce Optimization Analyst position for our client.

Location: Kansas City, MO or Miami, FL – Onsite

Duration: 6 months with possible extension

Duties:

  • Support operational execution within the Genesys Cloud CCaaS environment.
  • Utilize Genesys Command Center capabilities to support contact center operations.
  • Build, maintain, and enhance metric and data analytics dashboards.
  • Develop, configure, and support IVR functionality.
  • Configure and maintain Skills-Based Routing and agent profiles.
  • Support workforce optimization activities, including workforce management and quality assurance.
  • Create and maintain documentation covering Genesys Cloud processes, configurations, and operational procedures.
  • Develop training materials to enable operational staff to assume ongoing ownership and maintenance of Genesys Cloud functions.
  • Collaborate with operational teams to support knowledge transfer and transition of Genesys Cloud capabilities.
  • Analyze contact center metrics and operational data to identify trends and support performance improvements.
  • Assist with troubleshooting, configuration changes, and ongoing optimization of Genesys Cloud capabilities.

Skills:

  • Genesys Cloud CCaaS
  • Genesys Command Center
  • Contact Center Operations
  • Workforce Optimization
  • Workforce Management
  • Quality Assurance
  • Data and Metrics Analytics
  • Dashboard Development
  • IVR Development
  • Skills-Based Routing
  • Agent Profile Configuration
  • Operational Documentation
  • Training and Knowledge Transfer
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills

Experience:

  • 2–5 years of experience working with Genesys technologies.
  • Hands-on experience with Genesys Cloud CCaaS operational execution.
  • Experience with Genesys Command Center.
  • Experience building and maintaining metric and data analytics dashboards.
  • Experience developing and supporting IVR functionality.
  • Experience configuring Skills-Based Routing and agent profiles.
  • Experience supporting workforce optimization functions, including workforce management and quality assurance.
  • Demonstrated ability to create clear technical and operational documentation.
  • Experience developing training materials and facilitating knowledge transfer to operational teams.

Education:

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred.
  • Equivalent combination of education and relevant experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Industry

Professional, scientific, and technical services

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Social media

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