$70K - $119K/yr
Labor Productivity Analyst and Workforce Optimization Specialist Summary: Presbyterian Healthcare Services is transitioning the management of labor productivity from a location-based model to a ...
$70K - $119K/yr
Labor Productivity Analyst and Workforce Optimization Specialist Summary: Presbyterian Healthcare Services is transitioning the management of labor productivity from a location-based model to a ...
$70K - $119K/yr
Labor Productivity Analyst and Workforce Optimization Specialist Summary: Presbyterian Healthcare Services is transitioning the management of labor productivity from a location-based model to a ...
Establish a centralized workforce optimization model that creates consistency across all facilities and service lines. * Serve as the primary leader supporting the PDS Labor Productivity Governance ...
Establish a centralized workforce optimization model that creates consistency across all facilities and service lines. * Serve as the primary leader supporting the PDS Labor Productivity Governance ...
Establish a centralized workforce optimization model that creates consistency across all facilities and service lines. * Serve as the primary leader supporting the PDS Labor Productivity Governance ...
Establish a centralized workforce optimization model that creates consistency across all facilities and service lines. * Serve as the primary leader supporting the PDS Labor Productivity Governance ...
Jacksonville, FL · On-site
Citi's Global Workforce Optimization (GWFO) is an organization within Citi's Chief Operating Office and Enterprise Operations. Our organization designs solutions providing transparency & visibility ...
Jacksonville, FL · On-site
Citi's Global Workforce Optimization (GWFO) is an organization within Citi's Chief Operating Office and Enterprise Operations. Our organization designs solutions providing transparency & visibility ...
... optimization strategies. This part-time specialist will bring focused expertise in organizational effectiveness to complement the broader assessment program, ensuring that workforce-related findings ...
... optimization strategies. This part-time specialist will bring focused expertise in organizational effectiveness to complement the broader assessment program, ensuring that workforce-related findings ...
Partner with departmental leadership to identify and implement strategies that enhance workforce optimization. * Evaluate and observe departmental processes to detect inefficiencies and offer ...
Partner with departmental leadership to identify and implement strategies that enhance workforce optimization. * Evaluate and observe departmental processes to detect inefficiencies and offer ...
Tampa, FL · Hybrid
$81K - $95K/yr
Act as a subject-matter expert on workforce optimization issues. * Identify opportunities for process improvements and recommend changes to enhance efficiency and effectiveness. * Lead or participate ...
Tampa, FL · Hybrid
$81K - $95K/yr
Act as a subject-matter expert on workforce optimization issues. * Identify opportunities for process improvements and recommend changes to enhance efficiency and effectiveness. * Lead or participate ...
As a dedicated Lead Business Strategy Analyst for P&C Contact Center Workforce Analytics, you will be responsible for leading capacity planning and workforce optimization activities for the Retail ...
As a dedicated Lead Business Strategy Analyst for P&C Contact Center Workforce Analytics, you will be responsible for leading capacity planning and workforce optimization activities for the Retail ...
As a dedicated Lead Business Strategy Analyst for P&C Contact Center Workforce Analytics, you will be responsible for leading capacity planning and workforce optimization activities for the Retail ...
As a dedicated Lead Business Strategy Analyst for P&C Contact Center Workforce Analytics, you will be responsible for leading capacity planning and workforce optimization activities for the Retail ...
Doral, FL · On-site
Workforce Optimization / Workforce Management * Quality Management * Conversational AI * Agent Assist * Digital Engagement * Contact Center Analytics * Emerging customer engagement technologies
Doral, FL · On-site
Workforce Optimization / Workforce Management * Quality Management * Conversational AI * Agent Assist * Digital Engagement * Contact Center Analytics * Emerging customer engagement technologies
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service ...
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service ...
Workforce Scheduling * Dispatch Optimization * Asset Maintenance * Crew Management * Work Order Lifecycle * Service Level Agreements (SLA) * Resource Planning * Inventory & Materials Tracking Soft ...
Quick apply
Workforce Scheduling * Dispatch Optimization * Asset Maintenance * Crew Management * Work Order Lifecycle * Service Level Agreements (SLA) * Resource Planning * Inventory & Materials Tracking Soft ...
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service ...
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service ...
Tampa, FL · On-site
$85 - $110/hr
Coordinate resource allocation between phone operations and processing functions to ensure optimal service delivery and adherence to client service-level agreements.Generate and distribute workforce ...
Tampa, FL · On-site
$85 - $110/hr
Coordinate resource allocation between phone operations and processing functions to ensure optimal service delivery and adherence to client service-level agreements.Generate and distribute workforce ...
JOB SUMMARY The Workforce Manager is responsible for planning, forecasting, scheduling, and ... Coordinate resource allocation between phone operations and processing functions to ensure optimal ...
JOB SUMMARY The Workforce Manager is responsible for planning, forecasting, scheduling, and ... Coordinate resource allocation between phone operations and processing functions to ensure optimal ...
Orlando, FL · On-site
$175K/yr
Lead, develop, and mentor cross-functional operations teams while driving continuous process improvements, automation initiatives, workforce optimization, and quality programs to improve performance ...
Quick apply
Orlando, FL · On-site
$175K/yr
Lead, develop, and mentor cross-functional operations teams while driving continuous process improvements, automation initiatives, workforce optimization, and quality programs to improve performance ...
About the role The Workforce Strategy & Resource Optimization Manager is responsible for leading workforce planning, labor optimization, and operational analytics across airport ground handling ...
About the role The Workforce Strategy & Resource Optimization Manager is responsible for leading workforce planning, labor optimization, and operational analytics across airport ground handling ...
About the role The Workforce Strategy & Resource Optimization Manager is responsible for leading workforce planning, labor optimization, and operational analytics across airport ground handling ...
About the role The Workforce Strategy & Resource Optimization Manager is responsible for leading workforce planning, labor optimization, and operational analytics across airport ground handling ...
Miami, FL · On-site
$140K - $150K/yr
... • Workforce Scheduling • Dispatch Optimization • Asset Maintenance • Crew Management • Work Order Lifecycle • Service Level Agreements (SLA) • Resource Planning • Inventory ...
Miami, FL · On-site
$140K - $150K/yr
... • Workforce Scheduling • Dispatch Optimization • Asset Maintenance • Crew Management • Work Order Lifecycle • Service Level Agreements (SLA) • Resource Planning • Inventory ...
Maintain a highly optimized, weighted score that balances overall SLA Achievement with target Agent ... Experience: 5+ years of workforce management (WFM) leadership experience, specifically managing ...
Maintain a highly optimized, weighted score that balances overall SLA Achievement with target Agent ... Experience: 5+ years of workforce management (WFM) leadership experience, specifically managing ...
$12K - $17.8K
3% of jobs
$17.8K - $23.6K
6% of jobs
$26.2K is the 25th percentile. Wages below this are outliers.
$23.6K - $29.5K
34% of jobs
$29.5K - $35.3K
2% of jobs
The median wage is $37.4K / yr.
$35.3K - $41.2K
11% of jobs
$41.2K - $47K
14% of jobs
$50.1K is the 75th percentile. Wages above this are outliers.
$47K - $52.9K
8% of jobs
$52.9K - $58.7K
5% of jobs
$58.7K - $64.5K
13% of jobs
$64.5K - $70.4K
1% of jobs
$70.4K - $76.2K
2% of jobs
$12K
$41.7K
$76.2K
A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.
As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.
To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.
For Workforce Optimization jobs in Florida, the most frequently searched job titles are:
The top searched job categories for Workforce Optimization jobs in Florida are:

On-site
$70K - $119K/yr
Full-time
Medical, Dental, Vision, Life
Posted 28 days ago
Location Address:
9521 San Mateo NE Albuquerque, NM 87113-2237Compensation Pay Range:
Minimum Offer $70,449.60 Maximum Offer $119,974.40 Now Hiring: Labor Productivity Analyst and Workforce Optimization SpecialistSummary:
Presbyterian Healthcare Services is transitioning the management of labor productivity from a location-based model to a centralized, system-led model, with a primary focus on clinical labor - the nursing, medical group, ancillary, and patient-care departments that drive the majority of the system's labor expense and most directly affect quality and safety.Responsibilities:
Qualifications:
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services