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Workforce Optimization Jobs in Florida (NOW HIRING)

defi AUTO LLC

Client Service Executive

Tallahassee, FL · On-site

$82K - $117K/yr

Drive achievement of client-defined and internal service metrics across multiple product lines through effective budget management, forecasting, capacity planning, and workforce optimization.

Deloitte

Workday HCM Functional Consultant

Miami, FL · On-site

... workforce. Qualifications Required: * Bachelor's degree or equivalent * 1+ year of experience supporting, implementing, or optimizing Workday HCM in one or more of the following modules: HCM ...

Deloitte

Workday HCM Functional Consultant

Tampa, FL · On-site

... workforce. Qualifications Required: * Bachelor's degree or equivalent * 1+ year of experience supporting, implementing, or optimizing Workday HCM in one or more of the following modules: HCM ...

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Workforce Optimization information

See Florida salary details

$12K

$41.7K

$76.2K

How much do workforce optimization jobs pay per year?

As of Jul 10, 2026, the average yearly pay for workforce optimization in Florida is $41,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $26,900.00 and $54,200.00 per year, depending on experience, location, and employer.

What are some typical daily responsibilities for someone working in Workforce Optimization?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What is workforce optimization?

Workforce optimization is a process used by organizations to improve employee productivity and operational efficiency through data analysis, scheduling, and resource management. It often involves tools like workforce management software and requires skills in analytics and planning to align staffing with business needs.

What is a Workforce Optimization job?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

Is a WFM analyst a good career?

A Workforce Management (WFM) analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and often involves working in call centers or customer service environments. The role can be stable and well-paying for those with strong data analysis and communication skills.

What are the key skills and qualifications needed to thrive in the Workforce Optimization position, and why are they important?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What jobs pay 4000 a week without a degree?

In workforce optimization roles, high-paying positions such as experienced project managers or consultants can earn around $4,000 weekly, especially with specialized skills in data analysis, scheduling software, or process improvement. These roles often require extensive experience, strong organizational skills, and certifications like Six Sigma or PMP, but may not require a formal degree.

What is the 3 month rule for jobs?

The 3 month rule in workforce optimization typically refers to a probationary period of three months during which employee performance is closely monitored and evaluated. This period allows employers to assess skills, fit, and productivity before making long-term employment decisions or offering benefits. It is a common practice in many organizations to ensure new hires meet performance standards early on.
What are popular job titles related to Workforce Optimization jobs in Florida? For Workforce Optimization jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Workforce Optimization jobs in Florida look for? The top searched job categories for Workforce Optimization jobs in Florida are:
Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in Florida as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $41,694 per year, or $20 per hour.

SmartCare Advisor - UKG Pro (WFM)

Align HCM

Saint Petersburg, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

The SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on UKG Workforce Management (WFM) system support, optimization, and continuous improvement. This role is highly client-facing and requires a strong balance of technical depth, consultative thinking, and proactive problem-solving.
You'll act as a trusted advisor-ensuring clients maximize their UKG investment through system enhancements, performance monitoring, and best practice guidance across workforce management processes.
Key Responsibilities
  • Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
  • Ensure timelines are met to achieve key deliverables and client expectations
  • Configure and maintain UKG WFM modules including:

    • Time & Attendance
    • Scheduling
    • Accruals
    • Absence Management

  • Troubleshoot system issues and drive resolution through proper triage and escalation
  • Analyze system performance, data integrity, and process flows to recommend improvements
  • Conduct regular client touchpoints to identify gaps, risks, and opportunities
  • Lead consultative discussions on workforce processes and system best practices
  • Translate business requirements into system configurations and solutions
  • Support testing activities including validation of configuration changes
  • Utilize reporting and analytics to provide insights and recommendations
  • Build and maintain strong client relationships, ensuring high satisfaction and retention
  • Develop client-facing materials (documentation, templates, communications)
  • Stay updated on UKG releases, compliance updates, and product enhancements
  • Contribute to internal knowledge sharing, process improvements, and team development
  • Participate in client sessions such as business reviews and learning sessions

Required Qualifications
  • Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
  • Proven experience across core WFM modules:

    • Time & Attendance
    • Scheduling
    • Accruals
    • Absence Management

  • UKG WFM Certification (required)
  • Experience supporting 10-15+ implementations or client engagements
  • Strong understanding of:

    • System configuration
    • Data views
    • Testing methodologies

  • Experience working with integrations and reporting/analytics
  • Strong client-facing experience with the ability to lead discussions independently
  • Solid knowledge of HR, payroll, and workforce processes
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Excellent communication skills (written and verbal)

Preferred Qualifications
  • Experience with WFM Advanced Scheduler (nice-to-have, not required)
  • Exposure to US and/or Canadian clients (either is fine-not both required)
  • Broader UKG ecosystem experience (nice-to-have, not required)

What Success Looks Like
  • You proactively identify issues before clients even notice
  • You're not just fixing problems-you're optimizing systems and processes
  • Clients see you as a trusted advisor, not just support
  • You can confidently translate business needs into system solutions
  • You contribute to team growth, knowledge sharing, and process improvements

Future Growth Potential
  • Opportunity to step into mentorship and leadership responsibilities
  • Involvement in internal process improvements and best practice development
  • Direct impact on client success, retention, and revenue outcomes

Dealbreakers (Non-Negotiable)
  • No UKG WFM experience
  • No UKG WFM certification

Why Align HCM?
  • Impact: Help organizations simplify pay and HR processes for thousands of employees.
  • Growth: Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise.
  • Flexibility: Remote-first culture with the tools and support you need to succeed from anywhere.
  • Collaboration: Work with a team of experienced consultants who genuinely enjoy solving problems together.
  • Variety: Every client is different-no two implementations are the same.

Benefits:
Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:
  • Base Salary plus Incentive Pay
  • Medical, Dental, Vision
  • Life Insurance & Disability Coverages
  • Health Savings Account
  • 401k Match Program
  • Unlimited Vacation Time

Schedule:
This position follows US Eastern Time business hours, Monday through Friday.
Location:
Remote (US, Canada, Philippines)
Align HCM is an Equal Opportunity Employer.
We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.
We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don't meet every qualification, we still encourage you to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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