ZipRecruiter

Log In

1

Workforce Optimization Jobs in Phoenix, AZ (NOW HIRING)

Shamrock

Workforce Planning Manager

Phoenix, AZ · On-site

This role combines labor forecasting, capacity planning, productivity analysis, workforce optimization, and cross-functional collaboration to align staffing needs with demand patterns, service level ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

Act as a subject-matter expert on workforce optimization issues. * Identify opportunities for process improvements and recommend changes to enhance efficiency and effectiveness. * Lead or participate ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

Exposure to AI-enabled tools or emerging technologies that support workforce optimization, analytics, or process improvement. About Us Chubb is a world leader in insurance. With operations in 54 ...

Amazon

Business Analyst II - AMZ27049.1

Tempe, AZ · On-site

$75K - $130K/yr

... workforce optimization using workforce management systems including EWFM, IEX, or Aspect - Forecasting; developing automated reporting using advanced MS Excel skills including but not limited to ...

Verra Mobility

Processing Analyst

Mesa, AZ · On-site

They serve as a primary point of contact for workforce management policies and are subject matter experts on workforce optimization steps. Essential Responsibilities * Manage day-to-day assignment ...

Deloitte

M&A Human Capital Senior Consultant

Tempe, AZ · On-site

Developing analyses, client deliverables, and implementation plans related to organization design, workforce optimization, and post-transaction execution A successful candidate would possess these ...

Verra Mobility

Processing Analyst

Mesa, AZ · On-site

They serve as a primary point of contact for workforce management policies and are subject matter experts on workforce optimization steps. Essential Responsibilities * Manage day-to-day assignment ...

Advantage Solutions

Sr. HR Generalist

Phoenix, AZ · On-site

$73K/yr

... workforce optimization * Guide managers on performance review cycles, goal-setting, and development plans, advise on performance plans, and support leadership with succession planning and team ...

Upgrade

Director, Workforce Management

Phoenix, AZ · On-site

... schedule optimization, and technology roadmap * Lead the transition to a hybrid on/offshore ... workforce performance and staffing risk * Define and drive the WFM automation roadmap - queue ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible ...

next page

Showing results 1-20

All JobsWorkforce Optimization JobsWorkforce Optimization Jobs in Phoenix, AZ

Workforce Optimization information

See Phoenix, AZ salary details

$15.9K

$55.4K

$101.3K

How much do workforce optimization jobs pay per year?

As of Aug 3, 2026, the average yearly pay for workforce optimization in Phoenix, AZ is $55,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some typical daily responsibilities for someone working in Workforce Optimization?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What is workforce optimization?

Workforce optimization is a process used by organizations to improve employee productivity and operational efficiency through data analysis, scheduling, and resource management. It often involves tools like workforce management software and requires skills in analytics and planning to align staffing with business needs.

What is a Workforce Optimization job?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

Is a WFM analyst a good career?

A Workforce Management (WFM) analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and often involves working in call centers or customer service environments. The role can be stable and well-paying for those with strong data analysis and communication skills.

What are the key skills and qualifications needed to thrive in the Workforce Optimization position, and why are they important?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What jobs pay 4000 a week without a degree?

In workforce optimization roles, high-paying positions such as experienced project managers or consultants can earn around $4,000 weekly, especially with specialized skills in data analysis, scheduling software, or process improvement. These roles often require extensive experience, strong organizational skills, and certifications like Six Sigma or PMP, but may not require a formal degree.

What is the 3 month rule for jobs?

The 3 month rule in workforce optimization typically refers to a probationary period of three months during which employee performance is closely monitored and evaluated. This period allows employers to assess skills, fit, and productivity before making long-term employment decisions or offering benefits. It is a common practice in many organizations to ensure new hires meet performance standards early on.
What are popular job titles related to Workforce Optimization jobs in Phoenix, AZ? For Workforce Optimization jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Workforce Optimization jobs in Phoenix, AZ look for? The top searched job categories for Workforce Optimization jobs in Phoenix, AZ are:
Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in Phoenix, AZ as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $55,399 per year, or $26.6 per hour.

Workforce Planning Manager

Shamrock

Phoenix, AZ • On-site

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

The Workforce Planning Manager is responsible for developing and executing labor planning strategies that ensure the organization maintains the optimal labor capacity, capability, and cost structure to support operational and business objectives. This role combines labor forecasting, capacity planning, productivity analysis, workforce optimization, and cross-functional collaboration to align staffing needs with demand patterns, service level expectations, and financial targets.
The Workforce Planning Manager partners closely with Operations, Human Resources, Finance, Supply Chain, and Business Leadership to develop data-driven workforce plans, identify labor risks and opportunities, improve workforce productivity, and support strategic growth initiatives. This role leverages analytics, forecasting models, operational metrics, and labor standards to drive informed decision-making and continuous improvement.
Essential Duties:
  • Develop short-, mid-, and long-term workforce plans to support organizational growth and operational requirements.
  • Create labor demand forecasts using business volumes, seasonality trends, productivity standards, and financial demand projections.
  • Evaluate workforce capacity against future demand requirements and identify staffing gaps or surpluses.
  • Monitor workforce trends and provide recommendations regarding hiring, attrition management, scheduling, and resource allocation.
  • Support annual workforce planning and budgeting processes.
  • Establish and maintain labor standards, productivity benchmarks, and staffing models.
  • Analyze labor utilization, workforce efficiency, and operational performance metrics.
  • Identify opportunities to improve labor productivity while maintaining service, safety, and quality standards.
  • Recommend process improvements, labor-saving initiatives, and workforce optimization strategies.
  • Support labor management system (LMS) implementation, maintenance, and continuous improvement activities.
  • Monitor labor expenses, overtime, temporary labor usage, and workforce cost drivers.
  • Analyze labor variances and provide recommendations to improve financial performance.
  • Support leadership with workforce-related scenario planning and cost-benefit analysis.
  • Develop workforce planning dashboards and performance reporting tools.
  • Analyze labor KPIs including productivity, labor utilization, overtime, absenteeism, turnover, headcount, staffing levels, retention, and consecutive days off.
  • Present actionable insights and recommendations to leadership teams.
  • Ensure workforce planning decisions are supported by accurate and reliable data.
  • Partner with Operations leadership to align labor plans with operational goals.
  • Collaborate with Human Resources on recruiting strategies, succession planning, and workforce development initiatives.
  • Work closely with Finance to align labor forecasts and budgets.
  • Support strategic initiatives including network optimization, facility expansion, automation, and organizational transformation efforts.
  • Participate in business reviews and provide workforce planning recommendations to senior leadership.
  • Other duties as assigned.

Qualifications:
  • Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, Industrial Engineering, Finance, Economics, Human Resources, Data Analytics, or a related field required.
  • Master's degree (MBA, MS Industrial Engineering, MS Analytics, or related discipline) preferred.
  • 5+ years of experience in workforce planning, labor planning, operations management, supply chain, logistics, industrial engineering, finance, or related analytical roles.
  • Experience developing labor models, workforce forecasts, and staffing plans in a complex operational environment.
  • Experience supporting multiple facilities, regions, or business units preferred.
  • Experience with labor management systems (LMS), workforce management systems (WFM), or advanced analytics platforms preferred.
  • Advanced analytical and quantitative problem-solving skills.
  • Proficiency with workforce modeling and statistical forecasting methods.
  • Advanced Microsoft Excel skills including scenario modeling and financial analysis.
  • Experience with Power BI, Tableau, SQL, SAP, Workday, UKG, Kronos, Blue Yonder, or similar platforms preferred.
  • Strong understanding of labor productivity, operational KPIs, and workforce economics.
  • Ability to translate complex data into actionable business recommendations.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to influence decisions across multiple levels of the organization.
  • Strong project management and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Must be able to travel up to 20% of the time.
  • Must be flexible and willing to work the demands of the department which is generally limited to week days but may be subject to evenings or weekends due to project or department needs.

Corporate Summary:
At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.
Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends."
Why work for us?
Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, and wellness programs.
Equal Opportunity Employer
At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply