ZipRecruiter

Log In

1

Workforce Optimization Manager Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsWorkforce Optimization Manager Jobs

Workforce Optimization Manager information

See salary details

$33.5K

$106.6K

$181K

How much do workforce optimization manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for workforce optimization manager in the United States is $106,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Workforce Optimization Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Executive Officers, surgeons, or specialized professionals such as investment bankers and corporate lawyers. These roles often require extensive experience, advanced degrees, and leadership responsibilities. Compensation varies based on industry, location, and company size.

What does a workforce optimization manager do?

A workforce optimization manager oversees strategies to improve employee productivity, scheduling, and resource allocation within an organization. They analyze data, implement tools like workforce management software, and coordinate staffing to ensure operational efficiency and meet business goals.

What jobs pay 10,000 a month without a degree?

A Workforce Optimization Manager typically earns a salary that can reach or exceed $10,000 per month, especially with experience and in larger organizations. Other high-paying roles without a degree include sales managers, real estate brokers, and certain tech roles like web developers or IT specialists, which often require skills, certifications, or experience rather than formal degrees.

What is the difference between Workforce Optimization Manager vs Workforce Analyst?

AspectWorkforce Optimization ManagerWorkforce Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; certifications in workforce managementBachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools
Work EnvironmentOversees teams, collaborates with management, and implements workforce strategiesAnalyzes data, prepares reports, and supports decision-making processes
Employer & Industry UsageCommon in call centers, retail, healthcare, and service industriesUsed across similar industries for data-driven staffing and scheduling

The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.

What jobs will no longer exist in 2030?

By 2030, roles heavily reliant on manual or repetitive tasks, such as data entry clerks and certain assembly line workers, are expected to decline due to automation and AI advancements. Workforce Optimization Managers will focus more on overseeing technology integration and managing human-AI collaboration, as some traditional administrative and routine jobs become obsolete or significantly reduced.
What cities are hiring for Workforce Optimization Manager jobs? Cities with the most Workforce Optimization Manager job openings:
What states have the most Workforce Optimization Manager jobs? States with the most job openings for Workforce Optimization Manager jobs include:
What job categories do people searching Workforce Optimization Manager jobs look for? The top searched job categories for Workforce Optimization Manager jobs are:
Workforce Optimization Manager jobs near you
Infographic showing various Workforce Optimization Manager job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 70% Full Time, 22% Part Time, 2% Contract, and 2% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $106,639 per year, or $51.3 per hour.
Manager, Workforce Optimization

Manager, Workforce Optimization

Berkshire Hathaway GUARD Insurance Companies

Parsippany, NJ • Hybrid

$75K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

OverviewGood Things Start Here.Good things are happening at Berkshire Hathaway GUARD Insurance Companies-an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, longterm careers.

Good Things You Can Count On.

  • Hybrid schedule: 2 days remote / 3 inoffice
  • Predictable hours (no nights, weekends, or holidays)
  • Competitive pay + generous PTO
  • Medical, dental & vision starting day one
  • 401(k), tuition reimbursement & longevity bonuses
Responsibilities

At GUARD, we are currently looking for a strategic and analytical leader to serve as Manager, Workforce Optimization. In this role, you will lead workforce planning, forecasting, scheduling, real-time performance management, process improvement, and business intelligence reporting to optimize service delivery, operational efficiency, and resource utilization.

You will partner closely with Operations, HR, Training, and other cross-functional stakeholders to deliver actionable insights, strengthen decision support, and drive continuous improvement across the organization.

What You'll Do

Workforce Planning & Forecasting

  • Build short- and long-term staffing forecasts based on call volume, workload, and business needs
  • Use historical data to improve forecast accuracy and staffing levels
  • Partner with Operations leaders to plan for seasonal trends and changing demand

Scheduling & Staffing

  • Create and manage schedules to meet service levels and control staffing costs
  • Adjust staffing throughout the day based on volume, attendance, and performance
  • Ensure schedules follow labor laws and company policies

Real-Time Monitoring

  • Oversee real-time performance, schedule adherence, and service levels
  • Make staffing adjustments during the day (e.g., volume changes, absences, system issues)
  • Provide clear updates and recommendations to Operations leaders

Reporting & Continuous Improvement

  • Track and report on forecast accuracy, staffing levels, and team performance
  • Build and maintain dashboards and reports for leadership
  • Identify inefficiencies and work with teams to improve processes

Team Leadership & Coordination

  • Manage and develop a team focused on workforce planning and reporting
  • Work with HR, Training, and Operations on hiring plans and onboarding
  • Coordinate staffing needs across departments
Qualifications

Required:

  • Bachelor's degree in Business, Operations Management, Mathematics, or a related field (or equivalent experience).
  • 5+ years of progressive leadership experience in workforce management, operations analytics, process improvement, or business intelligence reporting within a contact center or similarly complex service environment, including at least 2 years in a supervisory or managerial capacity.
  • Experience in an omnichannel contact center environment.
  • Working knowledge of SQL, Power BI, Tableau, or similar business intelligence tools to support reporting strategy, data analysis, and executive visibility.
  • Familiarity with CRM or telephony systems (e.g., RingCentral, NICE, etc.).
  • Knowledge of process improvement methodologies, such as Lean or Six Sigma, and their application to operational efficiency, workflow optimization, and service performance.
  • Strong problem-solving and analytical skills, with the ability to turn data into clear, useful insights
  • Demonstrated experience leveraging workforce management platforms (e.g., NICE IEX, CXOne, Verint, Genesys, Aspect, or equivalent) to support planning, staffing, and operational performance management.
  • Experience reviewing data and explaining key takeaways to support business decisions
  • Clear communication skills and the ability to work well with different teams
  • Advanced skills in Excel and experience using reporting or data tools

Preferred:

  • Experience supporting insurance service operations.

*Applicants must be authorized to work in the U.S. without current or future sponsorship needs*

Salary Range

$75,000-$120,000

In accordance with applicable pay transparency laws, the above range represents a good-faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.

This role may be based out of any of our office locations, including:

New York, NY; Parsippany, NJ; Conshohocken, PA; WilkesBarre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; and Scottsdale, AZ

The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

Employment Type: FULL_TIME

Apply