... workforce optimization, service personalization, and AI-powered service innovation. This role ... Managing multiple teams and workstreams, while driving high-quality delivery, measurable client ...
... workforce optimization, service personalization, and AI-powered service innovation. This role ... Managing multiple teams and workstreams, while driving high-quality delivery, measurable client ...
... workforce optimization, risk mitigation, and implementation of best-in-class construction practices. Serving as the senior field authority, this role partners closely with Operations Managers ...
... workforce optimization, risk mitigation, and implementation of best-in-class construction practices. Serving as the senior field authority, this role partners closely with Operations Managers ...
Sr. Superintendent
Reno, NV · On-site
$105K - $171K/yr
... workforce optimization, risk mitigation, and implementation of best-in-class construction practices. Serving as the senior field authority, this role partners closely with Operations Managers ...
Sr. Superintendent
Reno, NV · On-site
$105K - $171K/yr
... workforce optimization, risk mitigation, and implementation of best-in-class construction practices. Serving as the senior field authority, this role partners closely with Operations Managers ...
Sr. Superintendent
Reno, NV · On-site
... workforce optimization, risk mitigation, and implementation of best-in-class construction practices. Serving as the senior field authority, this role partners closely with Operations Managers ...
Sr. Superintendent
Reno, NV · On-site
... workforce optimization, risk mitigation, and implementation of best-in-class construction practices. Serving as the senior field authority, this role partners closely with Operations Managers ...
The Workforce Management Specialist is responsible for supporting the planning, forecasting ... Scheduling & Optimization * Create and maintain employee schedules in alignment with forecasted ...
Quick apply
The Workforce Management Specialist is responsible for supporting the planning, forecasting ... Scheduling & Optimization * Create and maintain employee schedules in alignment with forecasted ...
Company Description The Workforce Management Specialist is responsible for supporting the planning ... Scheduling & Optimization * Create and maintain employee schedules in alignment with forecasted ...
Company Description The Workforce Management Specialist is responsible for supporting the planning ... Scheduling & Optimization * Create and maintain employee schedules in alignment with forecasted ...
The Workforce Management Specialist is responsible for supporting the planning, forecasting ... Scheduling & Optimization * Create and maintain employee schedules in alignment with forecasted ...
The Workforce Management Specialist is responsible for supporting the planning, forecasting ... Scheduling & Optimization * Create and maintain employee schedules in alignment with forecasted ...
Director of Customer Service
$120K - $200K/yr
... optimization, and continuous improvement. This role is accountable for measurable gains in first ... Implement workforce management practices (forecasting, scheduling, real-time management) to ...
Director of Customer Service
$120K - $200K/yr
... optimization, and continuous improvement. This role is accountable for measurable gains in first ... Implement workforce management practices (forecasting, scheduling, real-time management) to ...
Director of Customer Service
Reno, NV · On-site
... optimization, and continuous improvement. This role is accountable for measurable gains in first ... Implement workforce management practices (forecasting, scheduling, real-time management) to ...
Director of Customer Service
Reno, NV · On-site
... optimization, and continuous improvement. This role is accountable for measurable gains in first ... Implement workforce management practices (forecasting, scheduling, real-time management) to ...
Director of Customer Service
Reno, NV · On-site
$120K - $200K/yr
... optimization, and continuous improvement. This role is accountable for measurable gains in first ... Implement workforce management practices (forecasting, scheduling, real-time management) to ...
Director of Customer Service
Reno, NV · On-site
$120K - $200K/yr
... optimization, and continuous improvement. This role is accountable for measurable gains in first ... Implement workforce management practices (forecasting, scheduling, real-time management) to ...
Workforce Management Senior Forecasting Analyst
Henderson, NV · On-site
$82K - $108K/yr
Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process. * Collaboration with teams ...
Workforce Management Senior Forecasting Analyst
Henderson, NV · On-site
$82K - $108K/yr
Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process. * Collaboration with teams ...
Workforce Management Solutions Architect - Techo-Functional
Carson City, NV · On-site
$106.61 - $284.28/hr
The ideal candidate brings deep hands‑on expertise configuring and optimizing WFM platforms (e.g ... Required Qualifications * 7+ years delivering Workforce Management solutions with deep expertise in ...
Workforce Management Solutions Architect - Techo-Functional
Carson City, NV · On-site
$106.61 - $284.28/hr
The ideal candidate brings deep hands‑on expertise configuring and optimizing WFM platforms (e.g ... Required Qualifications * 7+ years delivering Workforce Management solutions with deep expertise in ...
We bring sector experience and cross-domain insight to help clients solve complex workforce ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
We bring sector experience and cross-domain insight to help clients solve complex workforce ... Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ...
As a Workforce Management Specialist, you'll be at the heart of what keeps our properties running ... Determine the balance between optimal scheduling, service expectations, and compliance with current ...
As a Workforce Management Specialist, you'll be at the heart of what keeps our properties running ... Determine the balance between optimal scheduling, service expectations, and compliance with current ...
Reporting to the Workforce Planning Manager, the Specialist Workforce Planning will implement ... managing the scheduling process * Determine the balance between optimum scheduling, service ...
Reporting to the Workforce Planning Manager, the Specialist Workforce Planning will implement ... managing the scheduling process * Determine the balance between optimum scheduling, service ...
Reporting to the Workforce Planning Manager, the Specialist Workforce Planning will implement ... managing the scheduling process * Determine the balance between optimum scheduling, service ...
Reporting to the Workforce Planning Manager, the Specialist Workforce Planning will implement ... managing the scheduling process * Determine the balance between optimum scheduling, service ...
Manager, Operational Planning & Analysis Job Summary The Manager, Operational Planning & Analysis ... Experience supporting workforce forecasting and labor optimization in high-volume, service-driven ...
Quick apply
Manager, Operational Planning & Analysis Job Summary The Manager, Operational Planning & Analysis ... Experience supporting workforce forecasting and labor optimization in high-volume, service-driven ...
... optimized for their unique business needs. Recruiting for this role ends on 10/2/26. Work you'll do ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
... optimized for their unique business needs. Recruiting for this role ends on 10/2/26. Work you'll do ... Client Management: Manage day to day interactions with executive clients and sponsors * Delivery:
... HCM)/Payroll/Workforce Management (WFM) applications used within Renown Health entities. This ... issues and leads optimization and enhancement efforts. This position oversees the design ...
... HCM)/Payroll/Workforce Management (WFM) applications used within Renown Health entities. This ... issues and leads optimization and enhancement efforts. This position oversees the design ...
... HCM)/Payroll/Workforce Management (WFM) applications used within Renown Health entities. This ... issues and leads optimization and enhancement efforts. This position oversees the design ...
... HCM)/Payroll/Workforce Management (WFM) applications used within Renown Health entities. This ... issues and leads optimization and enhancement efforts. This position oversees the design ...
Workforce Optimization Manager information
See Nevada salary details
$34.1K - $47.8K
4% of jobs
$47.8K - $61.4K
5% of jobs
$74.8K is the 25th percentile. Wages below this are outliers.
$61.4K - $75.1K
16% of jobs
$75.1K - $88.7K
17% of jobs
The median wage is $96K / yr.
$88.7K - $102.4K
15% of jobs
$102.4K - $116K
12% of jobs
$125.5K is the 75th percentile. Wages above this are outliers.
$116K - $129.7K
9% of jobs
$129.7K - $143.3K
7% of jobs
$143.3K - $157K
3% of jobs
$157K - $170.7K
2% of jobs
$170.7K - $184.3K
9% of jobs
$34.1K
$108.6K
$184.3K
How much do workforce optimization manager jobs pay per year?
As of Aug 10, 2026, the average yearly pay for workforce optimization manager in Nevada is $108,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,400.00 and $134,900.00 per year, depending on experience, location, and employer.
What is the difference between Workforce Optimization Manager vs Workforce Analyst?
| Aspect | Workforce Optimization Manager | Workforce Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, HR, or related field; certifications in workforce management | Bachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools |
| Work Environment | Oversees teams, collaborates with management, and implements workforce strategies | Analyzes data, prepares reports, and supports decision-making processes |
| Employer & Industry Usage | Common in call centers, retail, healthcare, and service industries | Used across similar industries for data-driven staffing and scheduling |
The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.
What are popular job titles related to Workforce Optimization Manager jobs in Nevada? For Workforce Optimization Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Workforce Optimization Manager jobs in Nevada look for? The top searched job categories for Workforce Optimization Manager jobs in Nevada are:
What cities in Nevada are hiring for Workforce Optimization Manager jobs? Cities in Nevada with the most Workforce Optimization Manager job openings:
Full-time
Re-posted 17 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Contact Center Operations and Transformation Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for clients across various industries
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certifications
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for clients across various industries
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certifications
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not ty...