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Workforce Optimization Jobs (NOW HIRING)

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Manager UKG Workforce Solutions

Munster, IN · On-site

$49.80 - $75.09/hr

Provides functional leadership and guidance to workforce optimization team or super users to ensure consistent system utilization and adoption of best practices. Position is Hybrid. Required Skills ...

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Workforce Manager

Charlotte, NC · Remote

$98K - $112K/yr

Experience with workforce optimization tools and performance analytics. * Understanding of contact center KPIs including: * * Service Level * Average Speed of Answer (ASA) * Average Handle Time (AHT)

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Palisades Tahoe

Workforce Analyst

Olympic Valley, CA

$70K - $83K/yr

Participate in workforce optimization and scheduling-related projects, implementations, and continuous improvement initiatives. Competencies and Job Requirements: * Advanced Excel proficiency ...

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$16K

$55.8K

$102K

How much do workforce optimization jobs pay per year?

As of Jul 10, 2026, the average yearly pay for workforce optimization in the United States is $55,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What are some typical daily responsibilities for someone working in Workforce Optimization?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What is workforce optimization?

Workforce optimization is a process used by organizations to improve employee productivity and operational efficiency through data analysis, scheduling, and resource management. It often involves tools like workforce management software and requires skills in analytics and planning to align staffing with business needs.

What is a Workforce Optimization job?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

Is a WFM analyst a good career?

A Workforce Management (WFM) analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and often involves working in call centers or customer service environments. The role can be stable and well-paying for those with strong data analysis and communication skills.

What are the key skills and qualifications needed to thrive in the Workforce Optimization position, and why are they important?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What jobs pay 4000 a week without a degree?

In workforce optimization roles, high-paying positions such as experienced project managers or consultants can earn around $4,000 weekly, especially with specialized skills in data analysis, scheduling software, or process improvement. These roles often require extensive experience, strong organizational skills, and certifications like Six Sigma or PMP, but may not require a formal degree.

What is the 3 month rule for jobs?

The 3 month rule in workforce optimization typically refers to a probationary period of three months during which employee performance is closely monitored and evaluated. This period allows employers to assess skills, fit, and productivity before making long-term employment decisions or offering benefits. It is a common practice in many organizations to ensure new hires meet performance standards early on.
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Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $55,794 per year, or $26.8 per hour.
Advanced Analyst, Workforce Planning

Advanced Analyst, Workforce Planning

Pilot Company

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Pilot Company rating

6.0

Company rating: 6.0 out of 10

Based on 513 frontline employees who took The Breakroom Quiz

370th of 724 rated retailers

Job description

Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Serves as a subject matter expert for Workforce Planning, partnering with senior leaders across Operations, Finance, HR, and Technology to define and drive workforce planning initiatives. This role establishes enterprise workforce planning frameworks, leads complex scenario modeling, and shapes workforce decision-making across field and corporate populations.
Acts as a strategic advisor to leadership on workforce strategy, workforce optimization, and workforce transformation, while influencing the integration of workforce planning capabilities into enterprise processes and technology platforms, including Workday and UKG.
In this role you will:
  • Supports workforce planning strategy and frameworks, establishing standards for labor forecasting, workforce demand and supply planning, and scenario modeling across all major business functions.
  • Participated in sessions with senior business and functional leaders to shape workforce strategy, translating long-term business objectives into integrated workforce plans, investment decisions, and operating models.
  • Leads highly complex workforce scenario modeling efforts, anticipating business, operational, and labor market changes and developing forward-looking solutions related to growth, workforce optimization, organizational design, and workforce risk.
  • Synthesizes enterprise-wide workforce insights, integrating data across turnover, hiring, productivity, scheduling, and capacity to identify trends, risks, and opportunities that influence executive decision-making.
  • Drives the advancement of workforce planning capabilities and technology enablement, influencing the design and adoption of Workday, UKG, and analytics solutions to support scalable, enterprise workforce planning.
  • Supports the ideation and creation of executive-level narratives and recommendations, influencing senior leadership decisions on workforce strategy, labor investments, and organizational priorities.

Qualifications
  • Bachelor's degree or equivalent required
  • Master's degree preferred
  • Minimum ten years of experience in workforce planning, workforce analytics, operations strategy, finance analytics or related field
  • Enterprise Workforce Planning Strategy and Framework Development
  • Advanced Scenario Modeling and Forecasting Techniques
  • Workforce Optimization and Labor Economics
  • Organizational Design and Transformation
  • Workday, UKG, or enterprise workforce technology ecosystems
  • Executive storytelling and influencing at senior levels
  • Experience operating in complex, large-scale, field-based environments
  • Advanced analytics and modeling (Excel, SQL, etc.)
  • Data visualization (Power BI, Tableau, or similar)
  • This position requires candidates to be legally authorized to work in the United States without employer sponsorship.

Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k) Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Weekly Pay

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About Pilot Company

Sourced by ZipRecruiter

Pilot Flying J is an American-based company situated in Knoxville, TN, USA. Founded in 1958, it falls under the travel-center industry, providing comprehensive services to professional drivers, recreational travelers, and road users. Pilot Flying J offers amenities such as refueling facilities, convenience stores, fast-food restaurants, and trucking supplies services, positioning itself as a crucial part of America's interstate highway system.

Industry

Gasoline stations, petroleum and petroleum products wholesalers and retail

Company size

10,000+ Employees

Headquarters location

Knoxville, TN, US

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