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Workforce Optimization Jobs in Texas (NOW HIRING)

FAVARH

AVP, Workforce Solutions

Dallas, TX · On-site

This role is responsible for optimizing workforce effectiveness, operational efficiency, and service delivery through forecasting, capacity planning, workflow management, resource optimization, and ...

Black Box

Workforce Management Manager

Plano, TX · On-site

The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right ...

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Workforce Optimization information

See Texas salary details

$14.9K

$52K

$95K

How much do workforce optimization jobs pay per year?

As of Jul 30, 2026, the average yearly pay for workforce optimization in Texas is $51,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $67,500.00 per year, depending on experience, location, and employer.

What are some typical daily responsibilities for someone working in Workforce Optimization?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What is workforce optimization?

Workforce optimization is a process used by organizations to improve employee productivity and operational efficiency through data analysis, scheduling, and resource management. It often involves tools like workforce management software and requires skills in analytics and planning to align staffing with business needs.

What is a Workforce Optimization job?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

Is a WFM analyst a good career?

A Workforce Management (WFM) analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities for career growth, requires analytical skills, and often involves working in call centers or customer service environments. The role can be stable and well-paying for those with strong data analysis and communication skills.

What are the key skills and qualifications needed to thrive in the Workforce Optimization position, and why are they important?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What jobs pay 4000 a week without a degree?

In workforce optimization roles, high-paying positions such as experienced project managers or consultants can earn around $4,000 weekly, especially with specialized skills in data analysis, scheduling software, or process improvement. These roles often require extensive experience, strong organizational skills, and certifications like Six Sigma or PMP, but may not require a formal degree.

What is the 3 month rule for jobs?

The 3 month rule in workforce optimization typically refers to a probationary period of three months during which employee performance is closely monitored and evaluated. This period allows employers to assess skills, fit, and productivity before making long-term employment decisions or offering benefits. It is a common practice in many organizations to ensure new hires meet performance standards early on.
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Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in Texas as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $51,981 per year, or $25 per hour.

Workforce Management Specialist II - Strategic Workforce Planning

CHRISTUS Health

Irving, TX

Full-time

Posted 14 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 526 frontline employees who took The Breakroom Quiz

532nd of 890 rated healthcare providers

Job description

Description

Summary:

The Workforce Management Specialist II supports staffing processes within the Strategic Workforce Planning Center of Excellence. This role supports requisition management, position control, and adherence to CHRISTUS policies and HR best practices. They collaborate with leaders across departments to verify budgetary and organizational accuracy, ensuring staffing aligns with operational and productivity standards. This role requires building trusted business relationships to enhance operational and patient care outcomes.

Responsibilities:

  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Supports workforce planning practices to promote a high-performance culture emphasizing quality, productivity, and high patient care standards within the department.
  • Uses written and verbal communication skills to advise senior-level clients on workforce planning process recommendations and best practices, leading both internal and client-facing review sessions focused on processes and deliverables.
  • Collaborates with leadership in the implementation and management of organizational design and structure to meet enterprise needs effectively.
  • Assists in forecasting staffing requirements based on historical data, trends, and projected volume to ensure optimal resource allocation.
  • Guides leaders through workforce optimization reviews, ensuring the best utilization of existing staff and adherence to the approval process for additional staffing requests.
  • Provides guidance on correct organizational structure and compliance with FLSA, tax regulations, and other human resources governance standards.
  • Manages and maintains relationships with clients and client leadership teams, overseeing correspondence and reporting.
  • Analyzes the impact of mass changes or reorganization requests, working with business and leadership teams through the governance process.
  • Ensures alignment of departmental positions with budgetary and allocation guidelines.
  • Proactively audits position and work assignment data, developing reports and making recommendations based on findings.
  • Resolves escalated inquiries within agreed-upon SLAs.
  • Maintains comprehensive knowledge of CHRISTUS Labor Council Policies, Processes, and Procedures.
  • Works independently with minimal direction.
  • Serves as a subject matter expert for HR, Talent Acquisition, and hiring managers regarding position management and organizational structures.
  • Assists with training team members as needed.
  • Must have problem-solving and critical thinking skills.

Job Requirements:

Education/Skills

  • Bachelor's degree in business, Human Resources, or related field preferred.
  • Experience with data systems and data visualization platforms like Power BI required.
  • Experience with Microsoft Office, especially Excel, web applications, and Outlook required.
  • Experience with HRIS preferred.

Experience

  • 2-4 years’ experience in Human Resources, Talent Management, Workforce Planning, data analytics, or related field required.

Licenses, Registrations, or Certifications

  • Human Resources Certification preferred.

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CHRISTUS Health logo

About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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