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Workforce Optimization Jobs in Texas (NOW HIRING)

Expedia

Director, Workforce Management

Austin, TX · On-site

$304K/yr

Oversee capacity planning, real-time management, resource management, workforce optimization, and supporting technology in alignment with customer demand and business priorities. * Lead ...

Simmons Bank

Workforce Planning Manager

Dallas, TX · On-site

Position Summary The Workforce Planning Manager is responsible for designing and maintaining the ... Provide insights into capacity gaps and optimization opportunities. Qualifications To perform this ...

Simmons Bank

Workforce Planning Manager

Houston, TX · On-site

Position Summary The Workforce Planning Manager is responsible for designing and maintaining the ... Provide insights into capacity gaps and optimization opportunities. Qualifications To perform this ...

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How much do workforce optimization jobs pay per year?

As of Sep 10, 2026, the average yearly pay for workforce optimization in Texas is $51,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $67,500.00 per year, depending on experience, location, and employer.

What is a workforce optimization?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

What does a workforce optimization do?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What are the key skills and qualifications needed to thrive in workforce optimization?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What are popular job titles related to Workforce Optimization jobs in Texas?

For Workforce Optimization jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Workforce Optimization jobs in Texas look for?

The top searched job categories for Workforce Optimization jobs in Texas are:

Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in Texas as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 8% Part Time, 2% Temporary, and 10% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $51,981 per year, or $25 per hour.

Workforce Management Specialist II - Strategic Workforce Planning

Irving, TX • On-site

CHRISTUS Health
Outpatient Health Care • 1 - 5K employees
Learn more about CHRISTUS Healthexternal

Full-time

Re-posted 26 days ago

CHRISTUS Health rating

6.7

Company rating: 6.7 out of 10

Based on 538 frontline employees who took The Breakroom Quiz

Job description

Description

Summary:

The Workforce Management Specialist II supports staffing processes within the Strategic Workforce Planning Center of Excellence. This role supports requisition management, position control, and adherence to CHRISTUS policies and HR best practices. They collaborate with leaders across departments to verify budgetary and organizational accuracy, ensuring staffing aligns with operational and productivity standards. This role requires building trusted business relationships to enhance operational and patient care outcomes.

Responsibilities:

  • Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
  • Supports workforce planning practices to promote a high-performance culture emphasizing quality, productivity, and high patient care standards within the department.
  • Uses written and verbal communication skills to advise senior-level clients on workforce planning process recommendations and best practices, leading both internal and client-facing review sessions focused on processes and deliverables.
  • Collaborates with leadership in the implementation and management of organizational design and structure to meet enterprise needs effectively.
  • Assists in forecasting staffing requirements based on historical data, trends, and projected volume to ensure optimal resource allocation.
  • Guides leaders through workforce optimization reviews, ensuring the best utilization of existing staff and adherence to the approval process for additional staffing requests.
  • Provides guidance on correct organizational structure and compliance with FLSA, tax regulations, and other human resources governance standards.
  • Manages and maintains relationships with clients and client leadership teams, overseeing correspondence and reporting.
  • Analyzes the impact of mass changes or reorganization requests, working with business and leadership teams through the governance process.
  • Ensures alignment of departmental positions with budgetary and allocation guidelines.
  • Proactively audits position and work assignment data, developing reports and making recommendations based on findings.
  • Resolves escalated inquiries within agreed-upon SLAs.
  • Maintains comprehensive knowledge of CHRISTUS Labor Council Policies, Processes, and Procedures.
  • Works independently with minimal direction.
  • Serves as a subject matter expert for HR, Talent Acquisition, and hiring managers regarding position management and organizational structures.
  • Assists with training team members as needed.
  • Must have problem-solving and critical thinking skills.

Job Requirements:

Education/Skills

  • Bachelor's degree in business, Human Resources, or related field preferred.
  • Experience with data systems and data visualization platforms like Power BI required.
  • Experience with Microsoft Office, especially Excel, web applications, and Outlook required.
  • Experience with HRIS preferred.

Experience

  • 2-4 years’ experience in Human Resources, Talent Management, Workforce Planning, data analytics, or related field required.

Licenses, Registrations, or Certifications

  • Human Resources Certification preferred.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time

What CHRISTUS Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CHRISTUS Health logo

About CHRISTUS Health

Sourced by ZipRecruiter

CHRISTUS Health is a prominent name in the healthcare industry, with its headquarters situated in Irving, TX, USA. Established in 1999, the company has since been devoted to providing comprehensive care and extending the healing ministry of Jesus Christ. This not-for-profit health system primarily operates more than 600 healthcare services and programs, including long-term care facilities, health insurance products, community clinics, and outreach services, serving both urban and rural populations.

Industry

Outpatient health care

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1999

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