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Workforce Optimization Jobs in Texas (NOW HIRING)

Black Box

Workforce Management Manager

Plano, TX · On-site

The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right ...

Technogen, Inc.

LMS Consultant || Remote

Dallas, TX · On-site

... Workforce optimization o Demand forecasting Experience in logistics, distribution, warehouse, or retail operations. Strong analytical and process design skills. Executive stakeholder management ...

New

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing ...

Apple

People Planning Process Analyst

Austin, TX · On-site

Technical expertise in resource planning systems, platforms, and workforce optimization or a related area experience preferred. Prior Apple Retail experience or knowledge of the Apple Retail ...

Synectics

Customer Success Manager

Frisco, TX · On-site

Our AI-driven platform enables healthcare organizations to streamline talent acquisition, workforce optimization, and compliance with exceptional efficiency and precision. We are redefining how teams ...

Vericast

Business Intelligence Engineer

San Antonio, TX · On-site

$46 - $59.75/hr

... workforce optimization, financial reporting, and strategic decision-making. This role serves as a technical and analytical leader responsible for modernizing reporting capabilities through automation ...

AMN Healthcare

VP, Business Development-RPO

Dallas, TX · Hybrid

Facilitate executive-level discussions focused on workforce optimization, recruitment strategies, retention initiatives, and labor management. * Align talent acquisition solutions with core health ...

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Workforce Optimization information

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$52K

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How much do workforce optimization jobs pay per year?

As of Sep 10, 2026, the average yearly pay for workforce optimization in Texas is $51,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $67,500.00 per year, depending on experience, location, and employer.

What is a workforce optimization?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

What does a workforce optimization do?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What are the key skills and qualifications needed to thrive in workforce optimization?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What are popular job titles related to Workforce Optimization jobs in Texas?

For Workforce Optimization jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Workforce Optimization jobs in Texas look for?

The top searched job categories for Workforce Optimization jobs in Texas are:

Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in Texas as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 8% Part Time, 2% Temporary, and 10% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $51,981 per year, or $25 per hour.

Workforce Management Manager

Plano, TX • On-site

Black Box
See more jobs at Black Boxexternal

Full-time

Re-posted 12 days ago

Job description


The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right technical talent is available at the right time to meet uptime, capacity, and service-level objectives. The position partners closely with Data Center Operations, Capacity Planning, HR, and Finance to drive forecasting accuracy, staffing efficiency, and labor cost optimization across multiple sites or regions.
Key Responsibilities
  • Develop short- and long-term workforce plans aligned with data center growth, capacity expansion, and operational demand.
  • Build and maintain forecasting models for technician staffing, shift coverage, and project-based labor needs.
  • Partner with capacity planning teams to align workforce supply with infrastructure demand.
  • Oversee scheduling frameworks for 24/7/365 data center operations, ensuring optimal coverage and compliance.
  • Implement standardized WFM processes across multiple facilities or regions.
  • Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident response needs.
  • Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and labor cost analysis.
  • Develop dashboards and reporting for executive visibility into workforce performance.
  • Use data-driven insights to recommend staffing optimizations and efficiency improvements.
  • Own and optimize WFM tools (e.g., scheduling systems, forecasting software, timekeeping platforms).
  • Drive automation and digital transformation initiatives within workforce planning processes.
  • Ensure integration between WFM systems and HRIS, ticketing, and capacity management tools.
  • Partner with HR on hiring strategies, talent pipelines, and workforce scalability.
  • Work with Finance to manage labor budgets, cost forecasting, and variance analysis.
  • Collaborate with Data Center Operations leadership to align workforce plans with maintenance schedules, deployments, and incident management.
Required
  • Bachelor's degree in Business, Operations, Engineering, or related field.
  • 8-12+ years of experience in Workforce Management, Operations Planning, or similar roles.
  • 3-5+ years of leadership experience managing WFM or operations teams.
  • Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
  • Strong analytical and modeling skills (Excel, SQL, or similar tools).
  • Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).
  • Experience in hyperscale or colocation data center environments.
  • Knowledge of capacity planning and infrastructure lifecycle management.
  • Familiarity with ITIL, incident management, or service operations frameworks.

Why Black Box?
Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth-both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.
Equal Opportunity Employer- Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.

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