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Workforce Optimization Jobs in Texas (NOW HIRING)

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements ... Identify optimal schedules for projected hiring and execute shift bidding process. * Maintain ...

Black Box Corporation

Workforce Planner

Plano, TX · On-site

Overview The Workforce Planner is responsible for forecasting, planning, and managing staffing needs across multiple accounts to ensure optimal service delivery and operational efficiency. This role ...

Black Box

Workforce Planner

Plano, TX · On-site

Overview The Workforce Planner is responsible for forecasting, planning, and managing staffing needs across multiple accounts to ensure optimal service delivery and operational efficiency. This role ...

Divcon Controls

Workforce Planning Manager

Irving, TX · On-site

Develop and own Divcon's gearing ratio model-a data-driven framework that defines the optimal ratio ... Build rolling workforce forecasts (30/60/90-day and quarterly) that translate pipeline and backlog ...

Safeguard Global

Strategic Growth Partner

Austin, TX · On-site

Provide strategic guidance on global employment compliance, workforce optimization, and vendor consolidation strategies. Drive Strategic Growth & Expansion * Identify and execute large-scale ...

10410

Director, Clinical Workforce Planning

Dallas, TX · On-site

$79K - $107K/yr

Additionally, this role provides oversight of the implementation and optimization of Health System ... Leads clinical workforce planning strategy for the UTSW Health System, including forecasting ...

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Workforce Optimization information

See Texas salary details

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How much do workforce optimization jobs pay per year?

As of Jun 18, 2026, the average yearly pay for workforce optimization in Texas is $51,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $67,500.00 per year, depending on experience, location, and employer.

What are some typical daily responsibilities for someone working in Workforce Optimization?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What is workforce optimization?

Workforce optimization is a process used by organizations to improve employee productivity, efficiency, and service quality through data analysis, scheduling, and performance management. It often involves tools like workforce management software and requires skills in analytics and operational planning to align staffing with business needs.

What is a Workforce Optimization job?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

What are the key skills and qualifications needed to thrive in the Workforce Optimization position, and why are they important?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

How can I make 2000 a week working from home?

Workforce optimization roles often involve remote tasks such as managing staffing, analyzing productivity data, and improving operational efficiency, which can pay well depending on experience and industry. To earn $2000 weekly, professionals typically need advanced skills, certifications, or experience in areas like data analysis, project management, or customer service, and may work full-time or take on multiple projects or freelance assignments. Building a strong skill set and leveraging tools like workforce management software can help increase earning potential in remote positions.

What jobs pay 2000 a day?

High-paying jobs in workforce optimization or related fields typically include executive roles such as Chief Operations Officer or Director of Workforce Strategy, which can earn $2,000 or more per day through bonuses and profit sharing. Specialized consulting, project management, or executive-level positions in large organizations may also reach this level, often requiring extensive experience, advanced certifications, and leadership skills.

What jobs pay $10,000 a month without a degree?

In workforce optimization and related fields, high-paying roles such as sales managers, project managers, or technical consultants can earn $10,000 or more monthly without a formal degree, often requiring strong skills, experience, and certifications. These roles typically involve leadership, strategic planning, or specialized knowledge and may require proficiency with tools like data analysis software or project management platforms.
What are popular job titles related to Workforce Optimization jobs in Texas? For Workforce Optimization jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Optimization jobs in Texas look for? The top searched job categories for Workforce Optimization jobs in Texas are:
Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in Texas as of June 2026, with employment types broken down into 5% Internship, and 95% Full Time. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $51,981 per year, or $25 per hour.

Sr. Workforce Management

Selene Holdings

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending schedules as needed. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level by applying advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making.
This role will be integral in ensuring the Contact Center meets its goals for handling customer calls in a timely manner. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
  • Create short-term forecasts to be used for determining scheduling of shifts, breaks, lunches, overtime, or time off.
  • Create long-term forecasts to be used for staff planning.
  • Develop knowledge of call routing systems to ensure schedules match call arrival patterns.
  • Identify optimal schedules for projected hiring and execute shift bidding process.
  • Maintain compliance with any regulations, rules, or agreements that affect scheduling of personnel.
  • Develop and maintain vacation and other time off planning and utilization. Maintain accurate records of PTO requests including but not limited to daily attendance and tardiness.
  • Identify critical intervals and provide solutions to ensure sufficient staffing.
  • Plan for team meetings, training, coaching, and other off-phone tasks.
  • Work with individual requests for schedule changes for future weeks, balancing center needs and agent needs.
  • Enter daily absences, exceptions, and other schedule changes, and reforecast within the day if the accuracy of the short-term forecast is in question.
  • Create and retain strong relationships with the operational leaders and agents, collaborating effectively to identify opportunities for improvement in both efficiency and agent satisfaction.
  • Communicate daily summary of forecasted service levels and staffing needs, working with operations leadership to make changes as necessary.
  • Provides recommendations for procedural changes and improvements as they pertain to the department.
  • Clearly communicates strategies to team members and other stakeholders.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
  • Minimum of three years of experience working in a Contact Center environment.
  • Experience with Alvaria WFO.
  • Ability to utilize time management efficiently.
  • Maintains high degree of confidentiality.
  • Excellent attention to detail.
  • Experience in a geographically dispersed organization.
  • Proven ability to solve problems creatively.
  • Ability to multi-task and consistently meet multiple deadlines.
  • Strong verbal and written communication skills.
  • Ability to work in a team environment.
  • Strong customer-service orientation.
  • Ability to use good judgment.
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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