As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and ...
Senior Business Operations & Strategy Consultant, Workforce Strategy & Optimization
Charlotte, NC · On-site
$102K - $125K/yr
... of workforce optimization practices, resource planning methodologies, organizational effectiveness principles, and talent management processes. 8. Experience supporting large-scale organizational ...
New
Senior Business Operations & Strategy Consultant, Workforce Strategy & Optimization
Charlotte, NC · On-site
$102K - $125K/yr
... of workforce optimization practices, resource planning methodologies, organizational effectiveness principles, and talent management processes. 8. Experience supporting large-scale organizational ...
New
Be Seen First
Director of Workforce Management
Charlotte, NC · On-site
$108K - $150K/yr
Experience with workforce optimization tools and performance analytics. * Understanding of contact center KPIs including: * * Service Level * Average Speed of Answer (ASA) * Average Handle Time (AHT)
Quick apply
Be Seen First
Director of Workforce Management
Charlotte, NC · On-site
$108K - $150K/yr
Experience with workforce optimization tools and performance analytics. * Understanding of contact center KPIs including: * * Service Level * Average Speed of Answer (ASA) * Average Handle Time (AHT)
Senior Workforce Management Analyst (Genesys Cloud CX)
Raleigh, NC · On-site
$90 - $120/hr
Senior Workforce Management Analyst (Genesys Cloud CX) Local Government Federal Credit Union ... This role is responsible for advanced forecasting, staffing optimization, capacity planning ...
Senior Workforce Management Analyst (Genesys Cloud CX)
Raleigh, NC · On-site
$90 - $120/hr
Senior Workforce Management Analyst (Genesys Cloud CX) Local Government Federal Credit Union ... This role is responsible for advanced forecasting, staffing optimization, capacity planning ...
Senior Workforce Management Analyst (Genesys Cloud CX)
Raleigh, NC · On-site
$85K - $113K/yr
ABOUT THE POSITION The Senior Workforce Management Analyst serves as a senior-level operational and ... This role is responsible for advanced forecasting, staffing optimization, capacity planning ...
Senior Workforce Management Analyst (Genesys Cloud CX)
Raleigh, NC · On-site
$85K - $113K/yr
ABOUT THE POSITION The Senior Workforce Management Analyst serves as a senior-level operational and ... This role is responsible for advanced forecasting, staffing optimization, capacity planning ...
Senior Workforce Management Analyst (Genesys Cloud CX)
Raleigh, NC · On-site
$85K - $113K/yr
ABOUT THE POSITION The Senior Workforce Management Analyst serves as a senior-level operational and ... This role is responsible for advanced forecasting, staffing optimization, capacity planning ...
Senior Workforce Management Analyst (Genesys Cloud CX)
Raleigh, NC · On-site
$85K - $113K/yr
ABOUT THE POSITION The Senior Workforce Management Analyst serves as a senior-level operational and ... This role is responsible for advanced forecasting, staffing optimization, capacity planning ...
Senior Workforce Management Analyst (Genesys Cloud CX)
Raleigh, NC · On-site
$85K - $113K/yr
ABOUT THE POSITION The Senior Workforce Management Analyst serves as a senior-level operational and ... This role is responsible for advanced forecasting, staffing optimization, capacity planning ...
Senior Workforce Management Analyst (Genesys Cloud CX)
Raleigh, NC · On-site
$85K - $113K/yr
ABOUT THE POSITION The Senior Workforce Management Analyst serves as a senior-level operational and ... This role is responsible for advanced forecasting, staffing optimization, capacity planning ...
What You Will Do Recommends areas of opportunity for expense control and labor optimization to inform workforce management decisions made by business leaders in various functions. Delivers informed ...
What You Will Do Recommends areas of opportunity for expense control and labor optimization to inform workforce management decisions made by business leaders in various functions. Delivers informed ...
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service ...
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service ...
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service ...
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service ...
Business Consultant
Charlotte, NC · On-site
$180K - $200K/yr
... • Workforce Scheduling • Dispatch Optimization • Asset Maintenance • Crew Management • Work Order Lifecycle • Service Level Agreements (SLA) • Resource Planning • Inventory ...
New
Business Consultant
Charlotte, NC · On-site
$180K - $200K/yr
... • Workforce Scheduling • Dispatch Optimization • Asset Maintenance • Crew Management • Work Order Lifecycle • Service Level Agreements (SLA) • Resource Planning • Inventory ...
New
... workforce optimization. * Advise leaders on organizational changes, restructuring initiatives, acquisitions, integrations, and change management activities to drive business performance while ...
New
... workforce optimization. * Advise leaders on organizational changes, restructuring initiatives, acquisitions, integrations, and change management activities to drive business performance while ...
New
SEO Specialist
Fallston, NC · Hybrid
Overview We are looking for someone to join the SEO department of our agency in Madrid. We require ... Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore ...
SEO Specialist
Fallston, NC · Hybrid
Overview We are looking for someone to join the SEO department of our agency in Madrid. We require ... Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore ...
... workforce optimization. * Advise leaders on organizational changes, restructuring initiatives, acquisitions, integrations, and change management activities to drive business performance while ...
New
... workforce optimization. * Advise leaders on organizational changes, restructuring initiatives, acquisitions, integrations, and change management activities to drive business performance while ...
New
Workforce optimization and advisory Workforce Strategy & Advisory * Develop multi‑year workforce roadmaps aligned to client initiatives and transformation programs * Design flexible delivery models ...
Workforce optimization and advisory Workforce Strategy & Advisory * Develop multi‑year workforce roadmaps aligned to client initiatives and transformation programs * Design flexible delivery models ...
Workforce Optimization information
See North Carolina salary details
$14.5K - $21.6K
3% of jobs
$21.6K - $28.8K
6% of jobs
$31.9K is the 25th percentile. Wages below this are outliers.
$28.8K - $35.9K
34% of jobs
$35.9K - $43K
2% of jobs
The median wage is $45.4K / yr.
$43K - $50.1K
11% of jobs
$50.1K - $57.2K
14% of jobs
$61K is the 75th percentile. Wages above this are outliers.
$57.2K - $64.3K
8% of jobs
$64.3K - $71.4K
5% of jobs
$71.4K - $78.5K
13% of jobs
$78.5K - $85.6K
1% of jobs
$85.6K - $92.7K
2% of jobs
$14.5K
$50.7K
$92.7K
How much do workforce optimization jobs pay per year?
What is a workforce optimization?
A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.
What does a workforce optimization do?
As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.
What are the key skills and qualifications needed to thrive in workforce optimization?
To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.
What are popular job titles related to Workforce Optimization jobs in North Carolina?
For Workforce Optimization jobs in North Carolina, the most frequently searched job titles are:
What job categories do people searching Workforce Optimization jobs in North Carolina look for?
The top searched job categories for Workforce Optimization jobs in North Carolina are:

Perdue Farms rating
6.3
Based on 99 frontline employees who took The Breakroom Quiz
309th of 440 rated food and drinks producers
Job description
Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.
Summary
Optimize workforce planning and drive operational efficiency by ensuring the right people are in the right place at the right time. As a Workforce Optimization Scheduler, you will develop and manage labor schedules using advanced scheduling tools while aligning staffing with production needs, equipment availability, and operational flow. You will collaborate closely with Production, Supply, Maintenance, Logistics, and HR teams to support workforce planning, monitor key performance indicators, and adjust staffing to meet changing demands. This role is ideal for a detail oriented, analytical professional who thrives in a fast-paced environment, enjoys working with data and systems, and is passionate about improving efficiency and supporting high performing operations.
#LI-LB1
This position is located onsite at our facility in Lewiston, NC.
Schedule: Monday through Friday, 7:00am-4:00pm
Principal Essential Duties & Responsibilities
- Develop and maintain daily, weekly, and long-term labor schedules aligned with production requirements.
- Optimize workforce capacity by aligning staffing schedules with real time production requirements and equipment availability, including creating and offering open shift opportunities to address workflow constraints and maintain operational continuity.
- Maintain cross-functional alignment between Production, Supply, Maintenance, Logistics, and HR to ensure workforce optimization strategies support production forecasts and operational scheduling demands.
- Manage UKG Advanced Scheduler components—including schedule patterns, schedule groups, skills, and forecasting—and integrate scheduling data with ERP/MRP platforms (SAP, Oracle) to generate accurate workforce assignments for all labor dependent departments.
- Develop and analyze labor KPIs, workforce trends, and seasonal needs to support operational decision making and future planning.
- Ensure labor scheduling complies with USDA, OSHA, FDA, HACCP, and sanitation requirements while maintaining an equitable distribution of overtime and extra work opportunities to minimize strain and unnecessary labor costs.
- Participate in continuous improvement initiatives aimed at increasing operational efficiency and reducing waste.
Minimum Education and Experience
- Bachelor’s Degree or equivalent experience.
- 2 - 3+ years of experience in manufacturing operations, production planning, or workforce scheduling.
- Proficiency with UKG Scheduler or equivalent WFM system.
- Strong proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Experience using ERP/MRP systems (SAP, Oracle).
- Strong written and verbal communication skills.
- Ability to manage tight deadlines in a fast paced, high-volume environment.
- Demonstrated analytical capability and ability to support operational efficiency.
- Expertise in production scheduling and workforce management.
- Strong technical and analytical skills including advanced Excel modeling.
- Knowledge of USDA, FDA, HACCP, OSHA, and labor regulation.
- Understanding of poultry or food operations and multistage processing workflows.
- Strong time management, adaptability, and attention to detail.
Preferred Education and Experience
- 3–5 years of experience in food, agriculture, or poultry manufacturing.
- HACCP knowledge or certification.
- Experience with Microsoft Power BI for analytics.
Physical Requirements and Environmental Factors
- Position is mostly sedentary but may require occasional moving to other offices or buildings.
- May need to move light equipment or supplies from one place to another.
- May need to access files, supplies and equipment.
- Work activity is in an office, open-partitioned, cubicle environment.
When in a plant environment:
- Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
- May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
- May handle products from 25 degrees to 50 degrees Fahrenheit.
- May be exposed to noise ranges of 50 db. to 110 db.
- May be exposed to all chemicals used in poultry, food, and processing facility.
- Must wear and use protective and safety equipment required for the job as directed by the Company.
Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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