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Workforce Optimization Jobs in Ontario (NOW HIRING)

BWXT

Workforce Analytics Manager

Ottawa, ON · On-site

The Workforce Analytics Manager leads the planning, analytics, and workforce optimization activities that ensure BWXT has the right people, in the right place, at the right time to meet production ...

BWXT

Workforce Analytics Manager

Ottawa, ON · On-site

The Workforce Analytics Manager leads the planning, analytics, and workforce optimization activities that ensure BWXT has the right people, in the right place, at the right time to meet production ...

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Workforce Optimization information

See Ontario salary details

$25K

$72.8K

$107.5K

How much do workforce optimization jobs pay per year?

As of Aug 25, 2026, the average yearly pay for workforce optimization in Ontario is $72,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a workforce optimization?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

What does a workforce optimization do?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.

What are the key skills and qualifications needed to thrive in workforce optimization?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What are popular job titles related to Workforce Optimization jobs in Ontario?

For Workforce Optimization jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Workforce Optimization jobs in Ontario look for?

The top searched job categories for Workforce Optimization jobs in Ontario are:

What cities in Ontario are hiring for Workforce Optimization jobs?

Cities in Ontario with the most Workforce Optimization job openings:

Workforce Optimization jobs near you
Infographic showing various Workforce Optimization job openings in Ontario as of August 2026, with employment types broken down into 77% Full Time, 17% Part Time, and 6% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $72,834 per year, or $35 per hour.

Manager, Intraday and Workforce Data Optimization

Toronto, ON • On-site

Definity Financial
See more jobs at Definity Financialexternal

Full-time

Re-posted 5 days ago

Job description

The Opportunity 

You love to work in a fast-paced environment, you respond quickly to problems and opportunities as soon as they arise, you inspire confidence through your leadership and ability to work with many stakeholders at all levels of the organization.

If that is you, the Manager, Intraday and Workforce Data Optimization role may be right for you.

As part of the Intraday and Workforce Optimization Team, this role is responsible for management of call handling data and productivity data sets supporting the workforce capacity plans.  It also includes forecasting call volumes and staffing requirements in a multi-skills contact center operation, managing scheduling and intraday management processes which optimize service levels and strike the right balance between business requirements and employee engagement.  It includes frequent requests for performance analysis, solution design and implementation of small projects.

What to Expect

  • Manage the design, enhancement and maintenance of call forecasting processes across multiple lines of business
  • Own the design and optimization of the scheduling strategy which strikes a balance between business requirements and employee engagement
  • Lead an intraday team who prepare schedules, respond to schedule change requests, monitor service levels and initiative appropriate action when required
  • Lead and/or contribute to projects impacting contact center structure, schedules, reporting needs, and technology
  • Leverage Nice and Clearview to optimize data used by Intraday Analysts for scheduling and monitoring/projections of service levels to solution appropriate actions, when required
  • Lead implementation of Google CES to optimize Intraday scheduling and forecasting processes
  • Optimize the data used in capacity and call handling models by utilizing advanced analytics on call handling and workforce capacity plans to track performance, improve productivity, and forecast benefits of automation and digitization of existing processes.
    • Report on volumes, performance and service levels on a regular basis
    • Conduct ad-hoc analysis of contact center performance and workforce capacity plans, identify opportunities to further optimize and work towards appropriate solutions in collaboration with multiple stakeholders

What You Bring

  • Minimum of 5-7 years in contact center workforce or Intraday management, preferably in a leadership role
  • Data & Systems Proficiency with demonstrated experience in data management and utilizing analytics tools to evaluate call handling performance and drive process improvements.
  • Knowledge of NICE WFM workforce management and/or Five9 applications would be a definite asset
  • Adaptable, resourceful, able to respond quickly and find solutions to problems, often within tight timelines
  • Leadership skills, particularly the ability to develop the skills & competencies of a small team of direct reports through active coaching and mentoring
  • Excellent communication skills, both verbally and in writing
  • Intermediate skills with Microsoft Excel
  • Bachelor's or College degree in relevant discipline (e.g. Mathematics, Economics, Business Management)
  • Experience in the Property & Casualty insurance industry would be an asset

Salary Range : $88,000- $138,00

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