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Workforce Management Associate Jobs in Pennsylvania

Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Hybrid ... High School diploma or equivalent; associates degree. * Proven experience as a business analyst or ...

New

Focus Workforce Management

Be Seen First

Warehouse Associate - Weekly Pay

Indiana, PA · On-site

$15 - $16.25/hr

Focus Workforce Management is seeking dedicated and hardworking individuals to join our distribution center team in Indiana, PA . Highlights/Benefits Include: * Weekly pay - every Friday! * Choice of ...

New

Staff Management

Account Manager

Muncy, PA

$55K - $68K/yr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

Staff Management

Account Manager

White Haven, PA

$55K - $68K/yr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

Aegon

Sr External Workforce Manager

Philadelphia, PA · On-site

$110K - $149K/yr

Job Family Vendor Management About Us At Transamerica, hard work, innovative thinking, and personal ... Excellent interpersonal skills to collaborate and build strategic relationships with associates at ...

TrueBlue

Account Manager

Muncy, PA

$55K - $68K/yr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

TrueBlue

Account Manager

White Haven, PA · On-site

$55K - $68K/yr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

TrueBlue

Account Manager

White Haven, PA

$55K - $68K/yr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

TrueBlue

Account Manager

Muncy, PA · On-site

$55K - $68K/yr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

RenewableWorks

Account Manager

Muncy, PA

$55K - $68K/yr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

RenewableWorks

Account Manager

White Haven, PA

$55K - $68K/yr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

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Workforce Management Associate information

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$9

$19

$31

How much do workforce management associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for workforce management associate in Pennsylvania is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.24 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the career path in workforce management?

A career path in workforce management typically starts with roles such as Workforce Management Associate or Analyst, focusing on scheduling, forecasting, and staffing. Progression can lead to senior positions like Workforce Manager, Operations Manager, or Workforce Planning Director, often requiring experience with workforce management tools and data analysis skills.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities in various industries such as customer service, retail, and healthcare, often requiring analytical skills and attention to detail. The role can provide stable employment and career advancement for those interested in operations and data analysis.

What are the 4 pillars of WFM?

The four pillars of Workforce Management (WFM) are forecasting, scheduling, real-time management, and reporting. These components help ensure optimal staffing levels, improve efficiency, and enhance service quality in a workplace environment. WFM professionals often use tools like spreadsheets and specialized software to support these functions.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and resource allocation using tools like forecasting and scheduling software. While WFM professionals may collaborate with HR, they usually handle operational aspects of workforce planning rather than broader HR functions such as recruitment or employee relations.
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Workforce Management Associate jobs near you
Workforce Management Analyst - PS

Workforce Management Analyst - PS

Quest Diagnostics

PA • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

81st of 105 rated laboratories

Job description


Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM
Hybrid Schedule
The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives.
Pay range: $60,500+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
Analysis/reporting:
Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions.
Forecasting resource needs:
Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.
Collaboration:
Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources.
Qualifications
Required Work Experience:
  • High School diploma or equivalent; associates degree.
  • Proven experience as a business analyst or similar role.
  • Project management skills.
  • Strong analytical and problem-solving skills.
  • Expertise in data analysis tools
  • Excellent communication and interpersonal skills.
  • Detail orientation with strong organizational abilities
  • Strong collaboration and influencing skills.

Preferred Work Experience:
  • Experience in workforce management, forecasting and/or analytical roles
  • PSC/IOP experience a plus.

Knowledge:
  • Knowledge of Six Sigma or Lean is beneficial

Skills:
  • Strong Analytical skills
  • Ability to prioritize, plan and organize
  • Advanced skills in excel (graphs, pivot tables and understanding formulas)
  • Proficient in Microsoft office suite (PowerPoint, word, etc.)

People Leader Responsibility:
  • Individual contributor with ability to influence others.
  • Travel Required

Education:
  • Bachelor's degree (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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