Associate's degree in Business, Information Systems, or related field preferred; equivalent experience considered * Minimum of 2 years of real-time adherence or workforce management experience in a ...
Associate's degree in Business, Information Systems, or related field preferred; equivalent experience considered * Minimum of 2 years of real-time adherence or workforce management experience in a ...
Workforce Management Analyst - PS
PA · On-site
$60K/yr
Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start ... High School diploma or equivalent; associates degree. * Proven experience as a business analyst or ...
Workforce Management Analyst - PS
PA · On-site
$60K/yr
Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start ... High School diploma or equivalent; associates degree. * Proven experience as a business analyst or ...
Workforce Continuity Associate
Malvern, PA · On-site
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
Workforce Continuity Associate
Malvern, PA · On-site
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
Workforce Continuity Associate
Malvern, PA · On-site
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
Workforce Continuity Associate
Malvern, PA · On-site
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
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Warehouse Associate - Weekly Pay
Indiana, PA · On-site
$15 - $16.25/hr
Focus Workforce Management is seeking dedicated and hardworking individuals to join our distribution center team in Indiana, PA . Highlights/Benefits Include: * Weekly pay - every Friday! * Choice of ...
Quick apply
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Warehouse Associate - Weekly Pay
Indiana, PA · On-site
$15 - $16.25/hr
Focus Workforce Management is seeking dedicated and hardworking individuals to join our distribution center team in Indiana, PA . Highlights/Benefits Include: * Weekly pay - every Friday! * Choice of ...
Account Manager
Muncy, PA · On-site
$60K - $65K/yr
... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...
Account Manager
Muncy, PA · On-site
$60K - $65K/yr
... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...
Onsite Program Manager
Bernville, PA · On-site
$25 - $30/hr
Associate Onboarding & Workforce Management * Manage, support and partner on onboarding processes for all contingent workers and payrolled associates. * Coordinate pre-employment requirements ...
Quick apply
Onsite Program Manager
Bernville, PA · On-site
$25 - $30/hr
Associate Onboarding & Workforce Management * Manage, support and partner on onboarding processes for all contingent workers and payrolled associates. * Coordinate pre-employment requirements ...
Sr External Workforce Manager
$110K - $149K/yr
Job Family Vendor Management About Us At Transamerica, hard work, innovative thinking, and personal ... Excellent interpersonal skills to collaborate and build strategic relationships with associates at ...
Sr External Workforce Manager
$110K - $149K/yr
Job Family Vendor Management About Us At Transamerica, hard work, innovative thinking, and personal ... Excellent interpersonal skills to collaborate and build strategic relationships with associates at ...
Business Forecasting Associate develops and utilizes sophisticated financial models to forecast ... Supports Workforce Management by analyzing labor cost data, model strategic plans to improve ...
Business Forecasting Associate develops and utilizes sophisticated financial models to forecast ... Supports Workforce Management by analyzing labor cost data, model strategic plans to improve ...
Business Forecasting Associate develops and utilizes sophisticated financial models to forecast ... Supports Workforce Management by analyzing labor cost data, model strategic plans to improve ...
Business Forecasting Associate develops and utilizes sophisticated financial models to forecast ... Supports Workforce Management by analyzing labor cost data, model strategic plans to improve ...
WIOA Adult Workforce Connector
Franklin, PA · Hybrid
$46K - $48K/yr
Manage a caseload of participants by tracking participant progress toward education, training, and ... High school diploma required; associate degree or some college preferred * Demonstrated telephone ...
WIOA Adult Workforce Connector
Franklin, PA · Hybrid
$46K - $48K/yr
Manage a caseload of participants by tracking participant progress toward education, training, and ... High school diploma required; associate degree or some college preferred * Demonstrated telephone ...
WIOA Adult Workforce Connector
Erie, PA · On-site
$46K - $48K/yr
Manage a caseload of participants by tracking participant progress toward education, training, and ... High school diploma required; associate degree or some college preferred * Demonstrated telephone ...
WIOA Adult Workforce Connector
Erie, PA · On-site
$46K - $48K/yr
Manage a caseload of participants by tracking participant progress toward education, training, and ... High school diploma required; associate degree or some college preferred * Demonstrated telephone ...
Staffing Coordinator
Bernville, PA · On-site
$26 - $30/hr
Associate Onboarding & Workforce Management * Manage, support and partner on onboarding processes for all contingent workers and payrolled associates. * Coordinate pre-employment requirements ...
Staffing Coordinator
Bernville, PA · On-site
$26 - $30/hr
Associate Onboarding & Workforce Management * Manage, support and partner on onboarding processes for all contingent workers and payrolled associates. * Coordinate pre-employment requirements ...
WIOA Adult Workforce Connector
Erie, PA · On-site
$46K - $48K/yr
Manage a caseload of participants by tracking participant progress toward education, training, and ... High school diploma required; associate degree or some college preferred * Demonstrated telephone ...
WIOA Adult Workforce Connector
Erie, PA · On-site
$46K - $48K/yr
Manage a caseload of participants by tracking participant progress toward education, training, and ... High school diploma required; associate degree or some college preferred * Demonstrated telephone ...
Account Manager
Muncy, PA · On-site
$60K - $65K/yr
... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...
Account Manager
Muncy, PA · On-site
$60K - $65K/yr
... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...
Account Manager
Muncy, PA · On-site
$60K - $65K/yr
... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...
Account Manager
Muncy, PA · On-site
$60K - $65K/yr
... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...
Account Manager
Muncy, PA · On-site
$60K - $65K/yr
... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...
Account Manager
Muncy, PA · On-site
$60K - $65K/yr
... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...
WIOA Adult Workforce Connector
Erie, PA · On-site
$46K - $48K/yr
Manage a caseload of participants by tracking participant progress toward education, training, and ... High school diploma required; associate degree or some college preferred * Demonstrated telephone ...
WIOA Adult Workforce Connector
Erie, PA · On-site
$46K - $48K/yr
Manage a caseload of participants by tracking participant progress toward education, training, and ... High school diploma required; associate degree or some college preferred * Demonstrated telephone ...
Workforce Management Associate information
See Pennsylvania salary details
$9.40 - $11.43
2% of jobs
$11.43 - $13.47
6% of jobs
$15.05 is the 25th percentile. Wages below this are outliers.
$13.47 - $15.51
21% of jobs
The median wage is $17.06 / hr.
$15.51 - $17.55
27% of jobs
$17.55 - $19.58
18% of jobs
$19.68 is the 75th percentile. Wages above this are outliers.
$19.58 - $21.62
12% of jobs
$21.62 - $23.66
5% of jobs
$23.66 - $25.70
3% of jobs
$25.70 - $27.73
2% of jobs
$27.73 - $29.77
2% of jobs
$29.77 - $31.81
1% of jobs
$9
$19
$31
How much do workforce management associate jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for workforce management associate in Pennsylvania is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.24 per hour, depending on experience, location, and employer.
What does a workforce management associate do?
A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.
What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?
To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.
What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?
A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.
What is the difference between Workforce Management Associate vs Workforce Analyst?
| Aspect | Workforce Management Associate | Workforce Analyst |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are common | Similar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued |
| Work Environment | Works in call centers, retail, or service industries managing staffing schedules and forecasts | Works in similar environments analyzing workforce data to optimize staffing and productivity |
| Employer & Industry Usage | Used by companies with large customer service or sales teams to plan staffing | Used by organizations to analyze workforce data and improve operational efficiency |
Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.
What are the most commonly searched types of Workforce Management jobs in Pennsylvania?
The most popular types of Workforce Management jobs in Pennsylvania are:
What are popular job titles related to Workforce Management Associate jobs in Pennsylvania?
For Workforce Management Associate jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Pennsylvania look for?
The top searched job categories for Workforce Management Associate jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Workforce Management Associate jobs?
Cities in Pennsylvania with the most Workforce Management Associate job openings:
Workforce Management Coordinator
Pittsburgh, PA • On-site
Automated Health Systems, Inc. •
IT Services • 501 - 1,000 employees501 - 1,000 employees
6.0
Based on 42 frontline employees who took The Breakroom Quiz
194th of 226 rated it services
Paid breaks
Recommended by parents
Respectful managers
Uninterrupted breaks
Full-time
Medical, Dental, Vision, Retirement
Posted 26 days ago
Job description
Automated Health Systems, a dynamic healthcare management company, is seeking a Workforce Management Coordinator to support workforce management operations across multiple healthcare contact center programs. This role is responsible for monitoring real-time agent adherence, managing intraday staffing adjustments, and partnering with operations leadership to maintain service level performance in a fast-paced, high-volume environment.
Benefits
Responsibilities
Qualifications for the position include
Automated Health Systems is an Equal Opportunity Employer.
Benefits
- Health, dental, and vision insurance
- 401(k)
- Employee wellness program
- Training and career growth opportunities
Responsibilities
- Monitor real-time agent adherence, staffing levels, and queue performance across multiple contact center programs
- Track adherence exceptions and communicate real-time staffing recommendations to supervisors and operations leadership
- Process intraday schedule adjustments, including overtime, voluntary time off (VTO), schedule changes, and exception requests
- Monitor service level, average speed of answer (ASA), occupancy, abandonment rate, and other key workforce metrics
- Analyze staffing trends and recommend operational adjustments to maintain service levels
- Produce daily workforce reports and communicate staffing updates throughout each shift
- Maintain accurate workforce management data, schedules, and activity codes
- Collaborate with Workforce Management, Operations, and Technical teams to support staffing strategies and operational performance
- Participate in continuous improvement initiatives and workforce planning activities
Qualifications for the position include
- Associate's degree in Business, Information Systems, or related field preferred; equivalent experience considered
- Minimum of 2 years of real-time adherence or workforce management experience in a contact center environment
- Experience with workforce management platforms such as Verint, NICE IEX, or Genesys Cloud WFM
- Strong understanding of contact center metrics including service level, adherence, occupancy, ASA, and abandonment rate
- Advanced Microsoft Excel and reporting skills
- Ability to remain calm and make sound decisions in a fast-paced operational environment
- Healthcare, Medicaid, or government contact center experience preferred
Automated Health Systems is an Equal Opportunity Employer.
About Automated Health Systems
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Pittsburgh, PA, US
Year founded
1979
Website
What Automated Health Systems employees say
Pay
Benefits
Hours and flexibility
Workplace
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