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Workforce Management Associate Jobs in Pennsylvania

Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start ... High School diploma or equivalent; associates degree. * Proven experience as a business analyst or ...

Automated Health Systems

Be Seen First

Workforce Management Coordinator

Pittsburgh, PA · On-site

Automated Health Systems, a dynamic healthcare company, has a Workforce Management Coordinator ... Associate's Degree or equivalent experience required; Bachelor's Degree preferred. AHS is an Equal ...

Focus Workforce Management

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General Warehouse Associate

Indiana, PA · On-site

$15/hr

Focus Workforce Management is seeking dedicated and hardworking individuals to join our distribution center team in Indiana, PA . Highlights/Benefits Include: * Weekly pay! * Choice of schedule!

New

Icon Consultants

Onsite Program Manager

Bernville, PA · On-site

$25 - $30/hr

Associate Onboarding & Workforce Management * Manage, support and partner on onboarding processes for all contingent workers and payrolled associates. * Coordinate pre-employment requirements ...

Aegon

Sr External Workforce Manager

Philadelphia, PA · On-site

$110K - $149K/yr

Job Family Vendor Management About Us At Transamerica, hard work, innovative thinking, and personal ... Excellent interpersonal skills to collaborate and build strategic relationships with associates at ...

ICON Consultants, LP

Staffing Coordinator

Bernville, PA · On-site

$17.50 - $22.50/hr

Associate Onboarding & Workforce Management * Manage, support and partner on onboarding processes for all contingent workers and payrolled associates. * Coordinate pre-employment requirements ...

Harri US

Implementation Specialist

Philadelphia, PA · Remote

$80K - $100K/yr

About Us Harri is the first enterprise-ready workforce management platform built for the services ... About You Associate Implementation Consultants are responsible for onboarding new clients from ...

New

Xiente

Workforce Case Manager

Philadelphia, PA · On-site

$40K - $45K/yr

... management, and workforce development experience. The ideal candidate will possess hands-on ... Associate's Degree required; Bachelor's Degree preferred in Social Work, Human Services, Psychology ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Pennsylvania

Workforce Management Associate information

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$31

How much do workforce management associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for workforce management associate in Pennsylvania is $19.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.24 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Pennsylvania?

The most popular types of Workforce Management jobs in Pennsylvania are:

What are popular job titles related to Workforce Management Associate jobs in Pennsylvania?

For Workforce Management Associate jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in Pennsylvania look for?

The top searched job categories for Workforce Management Associate jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Workforce Management Associate jobs?

Cities in Pennsylvania with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you

Workforce Management Coordinator

Automated Health Systems, Inc.

Pittsburgh, PA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

193rd of 226 rated it services

Job description

Automated Health Systems, a dynamic healthcare management company, is seeking a Workforce Management Coordinator to support workforce management operations across multiple healthcare contact center programs. This role is responsible for monitoring real-time agent adherence, managing intraday staffing adjustments, and partnering with operations leadership to maintain service level performance in a fast-paced, high-volume environment.
Benefits
  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities

Responsibilities
  • Monitor real-time agent adherence, staffing levels, and queue performance across multiple contact center programs
  • Track adherence exceptions and communicate real-time staffing recommendations to supervisors and operations leadership
  • Process intraday schedule adjustments, including overtime, voluntary time off (VTO), schedule changes, and exception requests
  • Monitor service level, average speed of answer (ASA), occupancy, abandonment rate, and other key workforce metrics
  • Analyze staffing trends and recommend operational adjustments to maintain service levels
  • Produce daily workforce reports and communicate staffing updates throughout each shift
  • Maintain accurate workforce management data, schedules, and activity codes
  • Collaborate with Workforce Management, Operations, and Technical teams to support staffing strategies and operational performance
  • Participate in continuous improvement initiatives and workforce planning activities

Qualifications for the position include
  • Associate's degree in Business, Information Systems, or related field preferred; equivalent experience considered
  • Minimum of 2 years of real-time adherence or workforce management experience in a contact center environment
  • Experience with workforce management platforms such as Verint, NICE IEX, or Genesys Cloud WFM
  • Strong understanding of contact center metrics including service level, adherence, occupancy, ASA, and abandonment rate
  • Advanced Microsoft Excel and reporting skills
  • Ability to remain calm and make sound decisions in a fast-paced operational environment
  • Healthcare, Medicaid, or government contact center experience preferred

Automated Health Systems is an Equal Opportunity Employer.

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