ZipRecruiter

Log In

1

Workforce Management Real Time Analyst Jobs in Pennsylvania

UGI

CES Real Time Specialist

King Of Prussia, PA · On-site

$55K/yr

The Real-Time Specialist has primary responsibility for alerting the Workforce Management Analyst(s) when incoming contacts are not meeting response standards. The Real-Time Specialist will produce ...

Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Start ... Monitors real time data including appointment utilization to ensure optimal PSC performance. Build ...

PMA Companies

Sr. Workforce Data Analyst

Blue Bell, PA · On-site

$82K - $103K/yr

Manage and transform data from current and legacy HCM, payroll, workforce management, recruiting, compensation, and other organizational sources into reliable, analytics-ready datasets. * Build and ...

Vangard, Inc.

Workforce Continuity Associate

Malvern, PA · On-site

$53K - $55K/yr

Utilize workforce management tools, including Genesys, to support scheduling, forecasting ... Strong analytical and planning skills * Excellent communication and relationship-building abilities

next page

Showing results 1-20

All JobsWorkforce Management Real Time Analyst JobsWorkforce Management Real Time Analyst Jobs in Pennsylvania

Workforce Management Real Time Analyst information

See Pennsylvania salary details

$38.6K

$97.8K

$172.9K

How much do workforce management real time analyst jobs pay per year?

As of Sep 2, 2026, the average yearly pay for workforce management real time analyst in Pennsylvania is $97,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $132,800.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are the most commonly searched types of Workforce Management Real Time Analyst jobs in Pennsylvania?

The most popular types of Workforce Management Real Time Analyst jobs in Pennsylvania are:

What are popular job titles related to Workforce Management Real Time Analyst jobs in Pennsylvania?

For Workforce Management Real Time Analyst jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Workforce Management Real Time Analyst jobs in Pennsylvania look for?

The top searched job categories for Workforce Management Real Time Analyst jobs in Pennsylvania are:

Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $97,810 per year, or $47 per hour.

Contact Center Workforce Management Analyst

Immersion Consulting, LLC

Mechanicsburg, PA • On-site

Full-time

Re-posted 9 days ago

Job description

Description

The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations. 


Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.


All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).

Requirements

Key Responsibilities

Scheduling & Staffing Support

Assist in creating and maintaining staff schedules based on forecasted demand

Track and update schedule changes, time-off requests, and staffing adjustments

Real-Time Monitoring

Monitor daily performance against service levels and staffing plans

Identify variances and communicate recommended adjustments to supervisors

Reporting & Data Analysis

Produce regular reports on schedule adherence, service levels, and performance trends

Compare actual results to forecasts and highlight key variances

Forecasting Support

Assist in analyzing historical data to support volume and staffing forecasts

Maintain data accuracy within workforce management tools

Collaboration

Partner with supervisors and leadership to support operational needs

Communicate staffing risks or trends in a timely manner


Qualifications

Required

2-4 years of experience in contact center operations, workforce management, or analytics

Strong Excel skills (e.g., pivot tables, basic formulas)

Analytical mindset with attention to detail

Preferred

Experience with workforce management tools

Exposure to contact center scheduling or reporting

Experience in high-volume environments

What Success Looks Like (6-12 Months)

Produces accurate schedules and reliable reporting

Effectively supports real-time operational needs

Identifies trends that improve staffing efficiency

Growth Opportunities

Senior WFM Analyst

Capacity Planning / Forecasting roles

Operations Strategy

Apply