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Workforce Management Real Time Analyst Jobs (NOW HIRING)

NexRep, LLC

Temporary Real Time Analyst

Portland, ME · On-site

Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...

Liveops

Real Time Analyst

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple ... The Qualifications We're Looking For * 1+ years in contact center operations, workforce management ...

Restoration Hardware

Real-Time Analyst

Tracy, CA

Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...

RH

Real-Time Analyst

Tracy, CA

Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...

ibex

WFM Real Time Analyst

Crittenden, NY

Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...

UGI Corporation

CES Real Time Specialist

King Of Prussia, PA · On-site

$17.25 - $21.75/hr

The Real-Time Specialist has primary responsibility for alerting the Workforce Management Analyst(s) when incoming contacts are not meeting response standards. The Real-Time Specialist will produce ...

Health Plans Inc

Workforce Analyst

Westborough, MA · On-site

$28 - $30/hr

What you'll do The Workforce Analyst is responsible for monitoring, managing, and optimizing real-time contact center operations to ensure service levels and performance goals are consistently ...

New

Figma

Workforce Management Analyst

San Francisco, CA · On-site

... real time from anywhere in the world. If you're excited to shape the future of design and ... As a member of our Product Support team, the Workforce Management Analyst will help keep our ...

Chewy

CS Workforce Specialist II

Pittston, PA

... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

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Workforce Management Real Time Analyst information

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$38.5K

$97.6K

$172.5K

How much do workforce management real time analyst jobs pay per year?

As of Jul 24, 2026, the average yearly pay for workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Workforce Management Real Time Analyst position, and why are they important?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are some typical daily responsibilities of a Workforce Management Real Time Analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a Workforce Management Real Time Analyst job?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

More about Workforce Management Real Time Analyst jobs
What cities are hiring for Workforce Management Real Time Analyst jobs? Cities with the most Workforce Management Real Time Analyst job openings:
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Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Workforce Management Real-Time Analyst

Workforce Management Real-Time Analyst

Blink Health

Pittsburgh, PA • On-site

Other

Posted 6 days ago

Blink Health rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

70th of 105 rated pharmacies

Job description

The Opportunity

The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making.

This is an ideal opportunity for a seasoned WFM Analyst that is highly analytical, detail-oriented, and thrives in a fast-paced environment. The role requires strong problem-solving skills, adaptability, and the ability to make quick, informed decisions that impact both patient experience and operational efficiency.

Responsibilities

  • Monitor real-time contact center and pharmacy performance using Assembled, LivePerson, RxOs and Amazon Connect. This includes service levels, queue volumes, and agent adherence.
  • Identify and communicate intra-day staffing gaps, risks, and opportunities to operations leadership.
  • Execute real-time adjustments such as queue reassignments, break/lunch changes, overtime, or voluntary time off (VTO) to optimize staffing levels.
  • Partner closely with Scheduling, Forecasting, and Operations teams to ensure alignment between planned and actual staffing needs.
  • Maintain real-time tracking reports and dashboards to provide visibility into performance metrics and operational health.
  • Escalate system outages, unexpected volume spikes, or staffing challenges and recommend mitigation strategies.
  • Ensure adherence to schedules and communicate adherence concerns to leadership in a timely manner.
  • Document real-time processes, playbooks, and best practices for consistent execution.
  • Support continuous improvement efforts by identifying trends and recommending process or workflow enhancements.
  • Participate in daily and weekly operational reviews to provide insights on performance drivers and variances.

 

Qualifications

  • Experience with WFM tools such as Assembled (preferred) or similar platforms.
  • Strong analytical skills with proficiency in Excel/Google Sheets; experience with SQL, Python, or data visualization tools (e.g., Tableau) is a plus.
  • Excellent written and verbal communication skills; ability to clearly communicate real-time insights and recommendations to stakeholders.
  • Ability to multitask, prioritize, and make quick decisions in a fast-paced, high-pressure environment.
  • Detail-oriented, proactive, and highly adaptable with a strong sense of ownership.

Location/ Hours

  • On-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
  • Full time position (40hrs/week), hourly, Monday- Friday 1 pm - 9 PM EST and Saturday's 9 AM - 5 PM EST 
  • Training is from10 AM -6 PM Monday-Friday (first month)

What Blink Health employees say

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