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Workforce Management Real Time Analyst Jobs (NOW HIRING)

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...

Sentry

Workforce Analyst

Stevens Point, WI · On-site

$52K - $75K/yr

Experience working in a scheduling, real-time analyst or other workforce management capacity in a ... contact center, care, or operations environment preferred * General knowledge of contact center or ...

Staffingine LLC

Workforce Management Analyst

Coppell, TX · On-site

Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels across all queues to ensure targets are met. * Analyze intraday trends in call ...

Apply Early

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Monitor real-time intraday performance, including call volumes, queues, and agent adherence ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Monitor real-time intraday performance, including call volumes, queues, and agent adherence ...

giftHEALTH Inc

Workforce Scheduling Analyst

Columbus, OH · On-site

$63K - $74K/yr

Position Summary We are seeking a Workforce Scheduling Analyst to oversee the day-to-day schedules ... Communicate effectively with team leads and managers regarding real-time performance and scheduling ...

Apply Early

Gifthealth

Workforce Scheduling Analyst

Columbus, OH · On-site

$63K - $74K/yr

Position Summary We are seeking a Workforce Scheduling Analyst to oversee the day-to-day schedules ... Communicate effectively with team leads and managers regarding real-time performance and scheduling ...

Cogeco

Analyst, Workforce Management

Rochester, NH · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Johnstown, PA · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Saluda, VA

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

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How much do workforce management real time analyst jobs pay per year?

As of Jul 3, 2026, the average yearly pay for workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Workforce Management Real Time Analyst position, and why are they important?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are some typical daily responsibilities of a Workforce Management Real Time Analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a Workforce Management Real Time Analyst job?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

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Workforce Management Real Time Analyst jobs near you
Real Time Analyst (WFM)

Real Time Analyst (WFM)

Rapid Response Monitoring

Syracuse, NY • On-site

Full-time

Posted 11 days ago

Rapid Response Monitoring rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

17th of 106 rated security

Job description

Job Summary:
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems, dedicated to protecting life and property. The Real Time Analyst (WFM) role involves monitoring and analyzing real-time alarm and call volume to optimize operations and ensure service levels are met. This position requires quick decision-making and collaboration with Operations and Workforce management to enhance operational effectiveness.
Responsibilities:
• Closely monitor all Operational alarm and call traffic, advising potential changes to queues and skillsets that will improve coverage and positively impact overall service levels. Maintaining situational awareness and adaptability is key.
• Work closely with Operations supervisors and managers during shift to ensure communication of necessary changes impacting specialist and other areas of business.
• Manage the fluctuation of staffing shrinkage throughout the shift to ensure stable coverage in all areas of operations.
• Closely monitor, log and communicate any service levels at risk or not meeting requirements.
• Closely monitor volume of alarms and calls ensuring max delays remain within acceptable range to ensure business success.
• Take ownership of shift results and their impact on the business while keeping the employees and company’s best interest.
• Analyze and compare forecasted to actual daily data to identify disparities for the purpose of identifying possible issues and developing improvement for future forecast.
• Identify patterns and isolate alarm traffic generated by unforeseen circumstances.
• Use online weather resources to track adverse weather events that could impact alarm and call volume.
• Consult with Operations and Workforce Management to develop solutions to business challenges that impact overall customer service and service levels.
Qualifications:
Required:
• Bachelor or associate degree in Statistical Analysis, Communications, and/or Management-or a combination of coursework and experience.
• 1+ years of Workforce Management or Data Analyst experience.
• Previous experience with Aspect/Alvaria WFM Suite of products and services.
• Ability to be licensed in all required areas and obtain Department of Defense security clearance.
Company:
Rapid Response Monitoring is a Critical Events Response Center specializing in direct integrations with existing platforms. Founded in 1992, the company is headquartered in Syracuse, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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