ZipRecruiter

Log In

1

Workforce Management Real Time Analyst Jobs (NOW HIRING)

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst will serve as the subject matter ... Provide reporting and analytics on time and attendance data, including absence trends, exception ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst supports timekeeping, attendance ... Provide reporting and analytics on time and attendance data, including absence trends, exception ...

Aston Carter

Workforce Management Analyst

Seattle, WA · On-site

$50 - $60/hr

Workforce Management Analyst The Workforce Management Analyst will serve as the subject matter ... Provide reporting and analytics on time and attendance data, including absence trends, exception ...

Robert Half

Workforce Management Analyst

Hopkins, MN · On-site

$30 - $40/hr

We are looking for a Workforce Management Analyst to support planning and performance analysis for operational teams in Minnetonka, Minnesota. This contract to hire opportunity is ideal for someone ...

Apply Early

Figma

Workforce Management Analyst

San Francisco, CA · On-site +1

As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...

next page

Showing results 1-20

All JobsWorkforce Management Real Time Analyst Jobs

Workforce Management Real Time Analyst information

See salary details

$38.5K

$97.6K

$172.5K

How much do workforce management real time analyst jobs pay per year?

As of Jul 3, 2026, the average yearly pay for workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Workforce Management Real Time Analyst position, and why are they important?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

What are some typical daily responsibilities of a Workforce Management Real Time Analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a Workforce Management Real Time Analyst job?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

More about Workforce Management Real Time Analyst jobs
What cities are hiring for Workforce Management Real Time Analyst jobs? Cities with the most Workforce Management Real Time Analyst job openings:
What are the most commonly searched types of Workforce Management Real Time Analyst jobs? The most popular types of Workforce Management Real Time Analyst jobs are:
What states have the most Workforce Management Real Time Analyst jobs? States with the most job openings for Workforce Management Real Time Analyst jobs include:
What job categories do people searching Workforce Management Real Time Analyst jobs look for? The top searched job categories for Workforce Management Real Time Analyst jobs are:
Workforce Management Real Time Analyst jobs near you
Workforce Management Analyst

Workforce Management Analyst

Aston Carter

Seattle, WA • On-site

$50 - $60/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

HIRING!! Workforce Management Analyst
Job Description
The Workforce Management Analyst will serve as the subject matter expert for timekeeping, attendance tracking, and scheduling across U.S. and Canadian operations, with a primary focus on UKG and related payroll systems. In this role, you will support and optimize workforce management solutions, ensure compliance with labor regulations, and provide data-driven insights that improve labor forecasting, scheduling strategy, and overall workforce efficiency.
Responsibilities
  • Serve as the subject matter expert for UKG Workforce Management timekeeping, attendance tracking, and scheduling across U.S. and Canadian operations, with eventual responsibility for labor forecasting and analytics.
  • Work closely with business operations, IT, HR, and external system vendors to support existing workforce, time and attendance, and scheduling systems, and to optimize solutions through process improvements, system enhancements, and new technology implementations.
  • Ensure that timekeeping and workforce scheduling systems comply with applicable federal, state/provincial, and local laws and regulations, as well as internal corporate governance requirements in both the U.S. and Canada.
  • Monitor and validate the accurate capture of worked hours, attendance exceptions such as late arrivals, no-shows, early departures, and breaks, as well as PTO and leave usage and schedule adherence prior to payroll processing.
  • Identify system or process deficiencies related to workforce management, timekeeping, scheduling, and labor balance monitoring, and recommend and implement improvements to workflow, controls, documentation, and automation.
  • Act as a liaison between payroll, HR, operations, and IT by gathering and documenting business requirements for time and attendance and scheduling processes, and translating them into clear technical specifications for system improvements and enhancements.
  • Provide reporting and analytics on time and attendance data, including absence trends, exception volumes, schedule adherence, and labor cost variances, and support the development of forecasted labor models, staffing recommendations, and scheduling strategies.

Essential Skills
  • Bachelor's degree in business, human resources, finance, analytics, or a related discipline.
  • Minimum of 5-7 years of related experience in time and attendance, scheduling, workforce management, or an equivalent function.
  • Experience working within UKG and payroll systems, with strong understanding of how timekeeping and scheduling data impact payroll.
  • Previous experience in a large, complex, multi-jurisdiction enterprise environment spanning the U.S. and Canada.
  • Hands-on experience implementing or supporting HCM, workforce management, time and attendance, or scheduling systems such as UKG Pro, Kronos Workforce Dimensions, Kronos Central, ADP eTime, or similar platforms.
  • Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and lookups, and strong working knowledge of other Microsoft Office applications.
  • Demonstrated experience leading projects or initiatives, such as system rollouts, process improvements, or training programs.

Work Environment
This role is based in a hybrid work environment in downtown Seattle, with on-site work required Monday through Thursday and typical hours of 8:00 a.m. to 4:30 p.m. The office features a modern headquarters with a rooftop view of the city and nearby stadiums, creating a vibrant and engaging setting. You will join a fun, collaborative HR team within an organization that emphasizes safety, integrity, citizenship, sustainability, and inclusion, and that is committed to environmental stewardship and innovative workforce practices.
Job Type & Location
This is a Contract to Hire position based out of Seattle, WA.
Pay and Benefits
The pay range for this position is $50.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Seattle,WA.
Application Deadline
This position is anticipated to close on Jul 3, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Aston Carter logo

About Aston Carter

Sourced by ZipRecruiter

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MA, US

View All Aston Carter Jobs

Apply