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Workforce Management Real Time Analyst Jobs (NOW HIRING)

Selene Holdings

Workforce Management Specialist

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor real-time adherence dashboards, workforce management systems, and operational queues ... trend analysis. * Participate in workforce management initiatives and operational improvement ...

Richemont

Sr. Analyst, Workforce Management

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor real-time adherence and performance, making recommendations for intraday adjustments to ... in an analytical position, preferably within Workforce Management and a retail or similar ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear direction, accurate data, and the tools needed to execute forecasting, scheduling, and real-time ...

WGNSTAR

Workforce Management Analyst

Boise, ID · On-site

$27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... management reports that provide visibility into workforce performance and labor utilization ... May be required to walk up to 5+miles per day, able to be on feet for 8-10 hrs at a time, able to ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Additional exposure to real-time queue management, intraday change management, and schedule ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... and real-time management functions. * Advanced analytical and reporting capabilities, with the ...

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Showing results 21-40

All JobsWorkforce Management Real Time Analyst Jobs

Workforce Management Real Time Analyst information

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$38.5K

$97.6K

$172.5K

How much do workforce management real time analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

Is a workforce management real time analyst a good career?

A workforce management real time analyst is a role focused on monitoring and adjusting staffing levels in real time to ensure optimal operational efficiency. It requires strong analytical skills, proficiency with workforce management tools, and the ability to work in fast-paced environments. This career can offer growth opportunities in operations and analytics fields.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

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Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Workforce Management WFM - Dallas, TX - Onsite

Zodiac Solutions Inc.

Dallas, TX • On-site

Other

Re-posted 16 days ago

Job description

Title:- Workforce Management Software Consultant

Location : Dallas, TX (Onsite)

Job Type:- Contract
Job Description:


An Experienced Workforce Management (WFM) Consultant with expertise in ADP Workforce Management solutions and its integration with SAP HCM and SuccessFactors is required. The ideal candidate will be responsible for designing, implementing and supporting WFM solutions, ensuring seamless integration with SAP and SuccessFactors to optimize HR and payroll processes.
Key Responsibilities:

  • Implementation and configuration of Workforce Management (WFM) solutions.
  • Analyze business requirement and design WFM solutions that align with organizational goals.
  • Ensure seamless integration with SAP HCM (Time Management, Payroll) and SuccessFactors Employee Central.
  • Design and manage real-time and batch integrations between ADP WFM, SAP HCM and SuccessFactors.
  • Work with APIs, middleware (such as SAP integration suite or Dell Boomi), and file-based interfaces.
  • Troubleshoot integration issues and ensure data consistency across systems.
  • Configure scheduling, time tracking, attendance, and leave management in WFM.
  • Ensure compliance with labor laws, union agreements and company policies.
  • Support time evaluation and payroll integration within SAP.


Qualifications:

  • 5+ years of experience in WFM software implementation, support and integration.
  • Strong expertise in WFM, integrating WFM with SAP HCM (Time & Payroll)
  • Deep understanding of time tracking, scheduling, absence management and compliance rules.
  • Strong problem-solving skills and ability to troubleshoot system and integration issues.
  • Experience with cloud based WFM solutions.
  • Experience in US Payroll.

Should you be interested, please send me a copy of your resume in word format ASAP.

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