We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and ...
We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and ...
Temporary Real Time Analyst
Portland, ME · On-site
Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...
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Temporary Real Time Analyst
Portland, ME · On-site
Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...
The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple ... The Qualifications We're Looking For * 1+ years in contact center operations, workforce management ...
The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple ... The Qualifications We're Looking For * 1+ years in contact center operations, workforce management ...
The Real-Time Analyst is responsible for managing day to day and ensuring that the service level ... Previous Workforce Management experience is considered an asset
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The Real-Time Analyst is responsible for managing day to day and ensuring that the service level ... Previous Workforce Management experience is considered an asset
About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This ...
About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This ...
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...
Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
... Managers and Support Center personnel. Real time interaction with client for reciprocal ... Workforce Management Analyst experience a must * Must have solid customer service skills * Must ...
... Managers and Support Center personnel. Real time interaction with client for reciprocal ... Workforce Management Analyst experience a must * Must have solid customer service skills * Must ...
Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...
Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...
Real Time Specialist Workforce Management
Charlotte, NC · On-site
$15/hr
As a Temporary Workforce Management Specialist- Real Time working Onsite in Charlotte, NC you'll be ... You'll analyze and compare staffing daily headcount to total headcount, how many people are ...
Real Time Specialist Workforce Management
Charlotte, NC · On-site
$15/hr
As a Temporary Workforce Management Specialist- Real Time working Onsite in Charlotte, NC you'll be ... You'll analyze and compare staffing daily headcount to total headcount, how many people are ...
Analyst, Workforce Planning
Miami, FL · Remote
The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume ... Manage scheduling and optimization of exceptions for activities such as seminars; training ...
Analyst, Workforce Planning
Miami, FL · Remote
The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume ... Manage scheduling and optimization of exceptions for activities such as seminars; training ...
Analyst, Workforce Planning
Miami, FL · Remote
The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume ... Manage scheduling and optimization of exceptions for activities such as seminars; training ...
Analyst, Workforce Planning
Miami, FL · Remote
The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume ... Manage scheduling and optimization of exceptions for activities such as seminars; training ...
... Real-Time Monitoring • Monitor daily performance against service levels and staffing plans • ... workforce management, or analytics • Strong Excel skills (e.g., pivot tables, basic formulas) • ...
... Real-Time Monitoring • Monitor daily performance against service levels and staffing plans • ... workforce management, or analytics • Strong Excel skills (e.g., pivot tables, basic formulas) • ...
CES Real Time Specialist
King Of Prussia, PA · On-site
$17.25 - $21.75/hr
The Real-Time Specialist has primary responsibility for alerting the Workforce Management Analyst(s) when incoming contacts are not meeting response standards. The Real-Time Specialist will produce ...
CES Real Time Specialist
King Of Prussia, PA · On-site
$17.25 - $21.75/hr
The Real-Time Specialist has primary responsibility for alerting the Workforce Management Analyst(s) when incoming contacts are not meeting response standards. The Real-Time Specialist will produce ...
Workforce Analyst
Westborough, MA · On-site
$28 - $30/hr
What you'll do The Workforce Analyst is responsible for monitoring, managing, and optimizing real-time contact center operations to ensure service levels and performance goals are consistently ...
New
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Workforce Analyst
Westborough, MA · On-site
$28 - $30/hr
What you'll do The Workforce Analyst is responsible for monitoring, managing, and optimizing real-time contact center operations to ensure service levels and performance goals are consistently ...
New
... real time from anywhere in the world. If you're excited to shape the future of design and ... As a member of our Product Support team, the Workforce Management Analyst will help keep our ...
... real time from anywhere in the world. If you're excited to shape the future of design and ... As a member of our Product Support team, the Workforce Management Analyst will help keep our ...
Workforce Analyst
Oakton, VA · On-site
$60K - $65K/yr
Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...
Workforce Analyst
Oakton, VA · On-site
$60K - $65K/yr
Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...
Workforce Analyst
$60K - $65K/yr
Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...
Workforce Analyst
$60K - $65K/yr
Identify and report staffing shortages or schedule gaps in real time and recommend coverage ... relevant workforce management systems. * Ensure confidentiality and compliance with HR and ...
... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...
Entry Level Workforce Management Real Time Analyst information
See salary details
$14.42 - $19.34
6% of jobs
$19.34 - $24.26
11% of jobs
$26.01 is the 25th percentile. Wages below this are outliers.
$24.26 - $29.17
22% of jobs
The median wage is $33.27 / hr.
$29.17 - $34.09
13% of jobs
$34.09 - $39.01
12% of jobs
$39.01 - $43.92
9% of jobs
$45.46 is the 75th percentile. Wages above this are outliers.
$43.92 - $48.84
9% of jobs
$48.84 - $53.76
6% of jobs
$53.76 - $58.68
5% of jobs
$58.68 - $63.59
4% of jobs
$63.59 - $68.51
3% of jobs
$14
$38
$68
How much do entry level workforce management real time analyst jobs pay per hour?
As of Jul 24, 2026, the average hourly pay for entry level workforce management real time analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Workforce Management Real Time Analyst vs Entry Level Workforce Planning Analyst?
| Aspect | Entry Level Workforce Management Real Time Analyst | Entry Level Workforce Planning Analyst |
|---|---|---|
| Primary Focus | Monitoring and adjusting staffing in real-time to meet demand | Forecasting and planning staffing needs for future periods |
| Skills Required | Data analysis, real-time decision making, communication | Forecasting, data analysis, strategic planning |
| Work Environment | Contact centers, customer service operations | Contact centers, call centers, customer service departments |
| Certifications | Basic data analysis, workforce management tools | Forecasting, scheduling, workforce management software |
While both roles involve workforce management, the Entry Level Workforce Management Real Time Analyst focuses on real-time staffing adjustments, whereas the Entry Level Workforce Planning Analyst emphasizes future staffing forecasts and planning. Both positions require analytical skills and familiarity with workforce management tools, but their daily tasks and objectives differ significantly.
More about Entry Level Workforce Management Real Time Analyst jobs
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What states have the most Entry Level Workforce Management Real Time Analyst jobs? States with the most job openings for Entry Level Workforce Management Real Time Analyst jobs include:
What job categories do people searching Entry Level Workforce Management Real Time Analyst jobs look for? The top searched job categories for Entry Level Workforce Management Real Time Analyst jobs are:
Blink Health rating
6.2
Based on 7 frontline employees who took The Breakroom Quiz
70th of 105 rated pharmacies
Job description
The Opportunity
The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making.
This is an ideal opportunity for a seasoned WFM Analyst that is highly analytical, detail-oriented, and thrives in a fast-paced environment. The role requires strong problem-solving skills, adaptability, and the ability to make quick, informed decisions that impact both patient experience and operational efficiency.
Responsibilities
- Monitor real-time contact center and pharmacy performance using Assembled, LivePerson, RxOs and Amazon Connect. This includes service levels, queue volumes, and agent adherence.
- Identify and communicate intra-day staffing gaps, risks, and opportunities to operations leadership.
- Execute real-time adjustments such as queue reassignments, break/lunch changes, overtime, or voluntary time off (VTO) to optimize staffing levels.
- Partner closely with Scheduling, Forecasting, and Operations teams to ensure alignment between planned and actual staffing needs.
- Maintain real-time tracking reports and dashboards to provide visibility into performance metrics and operational health.
- Escalate system outages, unexpected volume spikes, or staffing challenges and recommend mitigation strategies.
- Ensure adherence to schedules and communicate adherence concerns to leadership in a timely manner.
- Document real-time processes, playbooks, and best practices for consistent execution.
- Support continuous improvement efforts by identifying trends and recommending process or workflow enhancements.
- Participate in daily and weekly operational reviews to provide insights on performance drivers and variances.
Qualifications
- Experience with WFM tools such as Assembled (preferred) or similar platforms.
- Strong analytical skills with proficiency in Excel/Google Sheets; experience with SQL, Python, or data visualization tools (e.g., Tableau) is a plus.
- Excellent written and verbal communication skills; ability to clearly communicate real-time insights and recommendations to stakeholders.
- Ability to multitask, prioritize, and make quick decisions in a fast-paced, high-pressure environment.
- Detail-oriented, proactive, and highly adaptable with a strong sense of ownership.
Location/ Hours
- On-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
- Full time position (40hrs/week), hourly, Monday- Friday 1 pm - 9 PM EST and Saturday's 9 AM - 5 PM EST
- Training is from10 AM -6 PM Monday-Friday (first month)
About Blink Health
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
201 - 500 Employees
Headquarters location
New York, NY, US
Year founded
2014