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Entry Level Workforce Management Real Time Analyst Jobs

Chewy

Real-Time Analyst

Richardson, TX · On-site

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Chewy

Real-Time Analyst

Richardson, TX

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This ...

Teleperformance

... Managers and Support Center personnel. Real time interaction with client for reciprocal ... Workforce Management Analyst experience a must * Must have solid customer service skills * Must ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise ... workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral/ written ...

ibex

WFM Real Time Analyst

Crittenden, NY

Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...

RH

Real-Time Analyst

Tracy, CA · On-site

$21 - $38/hr

Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...

Selene Holdings

Workforce Management Specialist

Monitor real-time adherence dashboards, workforce management systems, and operational queues ... trend analysis. * Participate in workforce management initiatives and operational improvement ...

Chewy

CS Workforce Specialist II

Louisville, KY

... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...

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Entry Level Workforce Management Real Time Analyst information

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$14

$38

$68

How much do entry level workforce management real time analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level workforce management real time analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Workforce Management Real Time Analyst vs Entry Level Workforce Planning Analyst?

AspectEntry Level Workforce Management Real Time AnalystEntry Level Workforce Planning Analyst
Primary FocusMonitoring and adjusting staffing in real-time to meet demandForecasting and planning staffing needs for future periods
Skills RequiredData analysis, real-time decision making, communicationForecasting, data analysis, strategic planning
Work EnvironmentContact centers, customer service operationsContact centers, call centers, customer service departments
CertificationsBasic data analysis, workforce management toolsForecasting, scheduling, workforce management software

While both roles involve workforce management, the Entry Level Workforce Management Real Time Analyst focuses on real-time staffing adjustments, whereas the Entry Level Workforce Planning Analyst emphasizes future staffing forecasts and planning. Both positions require analytical skills and familiarity with workforce management tools, but their daily tasks and objectives differ significantly.

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Entry Level Workforce Management Real Time Analyst jobs near you
Infographic showing various Entry Level Workforce Management Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $80,350 per year, or $38.6 per hour.

Workforce Management Real-Time Analyst

Emovis

Orlando, FL • On-site

Temporary

Re-posted 20 days ago

Job description

About Emovis
At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.
Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.
Job Purpose
The Real-Time Analyst coordinates real-time workforce activities to cover the contact center hours of operation and conducts various statistical reports related to workforce resources, reports to the VP Workforce Management/Workforce Manager. Accountable for monitoring intraday events and performance according to daily, weekly and monthly forecasts / plans and initiating or recommending action plans based on service level objectives. Participate in daily workforce/operations touch base sessions to communicate contact center intraday plan.
Responsibilities
  • Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine best course of action to fill resource needs/maintain service levels.
  • Provide real time status anomalies to operations.
  • Coordinate with Operations teams to achieve service-level goals/business objectives for a multi-site operation.
  • Track, report and call out real-time adherence issues.
  • Maintain and update attendance call outs in call out tracker and workforce management system.
  • Update scheduling activity exceptions to correct approved schedule deviations for adherence reporting.
  • Process shift trades, schedule change requests, and time off request after schedules are released by analyst.
  • Track and trend analysis for absenteeism and schedule adherence
  • Review and respond to schedule inquiries from management and agents and partner with Analyst for plan of action
  • Provides intraday recommendations related to staffing gaps such as overtime, VTO, etc.
  • Collaborate with call center managers and supervisors to identify and address staffing gaps and operational challenges.
  • Develop and maintain effective communication channels with call center agents, providing timely updates on schedules and any changes.
  • Maintain and update workforce management systems and tools to ensure accurate and up-to-date information.
  • Stay updated with industry trends and best practices in workforce management to enhance overall call centre performance.
  • Attends meetings with operations to report out on trends related and not limited to attendance, adherence, attrition, associate behavior's, etc.
  • Build strong interpersonal relationships with operational partners.
  • Work independently as well as in a team environment
  • Performs other related duties as assigned.

Educational Requirements
  • High School Diploma or equivalent
  • Bachelor's degree in business operations or equivalent education and experience, preferred but not required.
  • 1-2 years of contact center experience as a workforce real-time analyst, traffic coordinator or workforce scheduling analyst.
  • Availability to work during contact center hours of operation, Monday-Friday 7 AM - 7 PM, Saturday 8:30 AM - 5 PM.

Experience Requirements
  • Experience using workforce management software, Verint, IEX, Alvaria (Genesys Cloud WEM) preferred.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to work independently.
  • Ability to function well in a high-paced and at times stressful environment.
  • Decision-making skills, critical-thinking skills, excellent verbal and written communications skills
  • Proficient with Microsoft Office Suite or related software.

Travel Requirements
  • No travel required.

Physical Requirements/Demands
All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.
While performing the duties for this job, the employee may be required/subjected to:
  • Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
  • Standing, walking, lifting, carrying, reaching, pushing, and pulling.
  • Must be able to lift 15 pounds at a time.

Competencies
  • Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
  • Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
  • Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
  • Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
  • Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
  • Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.

Why Work with Us
Reward & Recognition
We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens.
Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership.
Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
All-Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.

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