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Entry Level Workforce Management Real Time Analyst Jobs

NexRep, LLC

Temporary Real Time Analyst

Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...

Sentry

Workforce Analyst

Stevens Point, WI · On-site

$52K - $75K/yr

Experience working in a scheduling, real-time analyst or other workforce management capacity in a ... contact center, care, or operations environment preferred * General knowledge of contact center or ...

Sentryinsurance

Workforce Analyst

Madison, WI · Hybrid

$52K - $75K/yr

Experience working in a scheduling, real-time analyst or other workforce management capacity in a ... contact center, care, or operations environment preferred * General knowledge of contact center or ...

Staffingine LLC

Workforce Management Analyst

Coppell, TX · On-site

Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels across all queues to ensure targets are met. * Analyze intraday trends in call ...

Apply Early

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Monitor real-time intraday performance, including call volumes, queues, and agent adherence ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Monitor real-time intraday performance, including call volumes, queues, and agent adherence ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Monitors intraday volume, real-time staffing levels, and agent adherence throughout the day to ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...

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All JobsEntry Level Workforce Management Real Time Analyst Jobs

Entry Level Workforce Management Real Time Analyst information

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How much do entry level workforce management real time analyst jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for entry level workforce management real time analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Workforce Management Real Time Analyst vs Entry Level Workforce Planning Analyst?

AspectEntry Level Workforce Management Real Time AnalystEntry Level Workforce Planning Analyst
Primary FocusMonitoring and adjusting staffing in real-time to meet demandForecasting and planning staffing needs for future periods
Skills RequiredData analysis, real-time decision making, communicationForecasting, data analysis, strategic planning
Work EnvironmentContact centers, customer service operationsContact centers, call centers, customer service departments
CertificationsBasic data analysis, workforce management toolsForecasting, scheduling, workforce management software

While both roles involve workforce management, the Entry Level Workforce Management Real Time Analyst focuses on real-time staffing adjustments, whereas the Entry Level Workforce Planning Analyst emphasizes future staffing forecasts and planning. Both positions require analytical skills and familiarity with workforce management tools, but their daily tasks and objectives differ significantly.

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Entry Level Workforce Management Real Time Analyst jobs near you
Temporary Real Time Analyst

Temporary Real Time Analyst

NexRep, LLC

Remote

Temporary

Posted 8 days ago

Job description

Reports to: Manager, Real-Time Analysts
Job Summary: This is a temporary position. The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD real-time displays. Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can be redirected back to the appropriate contact channel. RTAs also monitor agent work behaviors in real-time, identifying and addressing events such as contact handle times or after-contact times that exceed defined thresholds. RTAs watch statistics across various KPIs (staffing, service levels, etc.) to ensure contractual obligations are met. RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be required to change agent skill associations or provide historical reporting as needed.
Essential Functions:
  • Provide real-time scheduling and contact flow support in multi-client/multi-channel environment
  • Monitor and maintain real-time adherence through direct agent communication to ensure achievement of staffing targets
  • Monitor real-time contact volume for multiple queues and respond to changes in contact volume in relation to staffing, wait times and abandonment metrics
  • Provide regular reporting to Operations to provide necessary information to make business decisions
  • Provide regular reporting to WFM to provide necessary information to determine future staff planning
  • Meet regularly with RTA Manager and other RTAs to ensure alignment on coverage, duties, reporting, etc.
  • Work closely with Operations to assist them in enforcing schedule adherence and contact time targets
  • Produce on-demand reports as needed
  • Other duties as assigned

Requirements
Position Requirements: List the knowledge skills and abilities that are required to do the job.
  • High School Diploma / GED
  • At least 2 years of work experience in contact center workforce management / operations support required
  • Strong knowledge of workforce management tools (Five9, Serenova, Shiftboard, Socrates, IEX/NICE, client systems, etc.)
  • Intermediate level of experience with spreadsheets (MS Excel, Google Sheets- i.e. writing f(x), filtering, pivot tables, etc.)
  • Keen attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Proven ability to multi-task and monitor multiple queues or systems
  • Proven analytical and problem-solving skills
  • Ability to work with little supervision
  • Excellent computer skills and ability to navigate through multiple systems without assistance
  • Excellent written and verbal skills to interact effectively with colleagues
  • Strong commitment to providing an exceptional customer experience, with a high level of dedication, enthusiasm, accountability and self-motivation
  • Must be able to thrive in a fast-paced, dynamic, team environment
  • Strong desire to build best-practices in the team to help enable your team member's mutual success as the team and organization continues to grow
  • Must be process minded and continually focused on ways to improve workforce management processes and effectiveness
  • Ability to work a flexible schedule, including potentially nights and weekends

Hours: This is a 40-hour position with 8-hour shifts. Specific days and times will be discussed during the interview; however, flexibility is crucial. Evening, weekend and holiday hours will be required to meet client's needs.
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.
NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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