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Part Time Workforce Management Real Time Analyst Jobs

SUNY Canton

Workforce Instructors

Canton, NY · On-site

$50/hr

This pool enables department chairs to identify and appoint qualified candidates to meet part-time ... Managing a lab or classroom setting. * Grading student work and submitting final grades. * Working ...

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All JobsPart Time Workforce Management Real Time Analyst Jobs

Part Time Workforce Management Real Time Analyst information

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$38.5K

$97.6K

$172.5K

How much do part time workforce management real time analyst jobs pay per year?

As of Jul 3, 2026, the average yearly pay for part time workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Workforce Management Real Time Analyst, and why are they important?

To thrive as a Part Time Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and experience with workforce management principles—often supported by a background in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), real-time monitoring tools, and proficiency in Excel are typically required. Strong communication, problem-solving abilities, and adaptability help analysts respond effectively to rapidly changing staffing needs. These competencies ensure that service levels are maintained and operational efficiency is maximized in dynamic contact center environments.

What are some typical challenges faced by a Part Time Workforce Management Real Time Analyst, and how can they be addressed?

A common challenge for Part Time Workforce Management Real Time Analysts is balancing real-time monitoring responsibilities with fluctuating call volumes, especially during peak hours or unexpected events. Analysts must quickly adapt to changes in staffing needs and communicate effectively with team leads to minimize service level impacts. Utilizing workforce management tools and maintaining open lines of communication with operations can help address these challenges and ensure optimal coverage throughout shifts.

What does a Part Time Workforce Management Real Time Analyst do?

A Part Time Workforce Management Real Time Analyst is responsible for monitoring and managing workforce schedules and call center operations in real time. They track call volumes, agent availability, and schedule adherence to ensure service levels are met. They make quick decisions to adjust staffing, reallocate resources, or escalate issues to maintain operational efficiency. Their role is vital for maintaining smooth operations and optimal customer service during their scheduled hours.

What is the difference between Part Time Workforce Management Real Time Analyst vs Part Time Workforce Planning Analyst?

AspectPart Time Workforce Management Real Time AnalystPart Time Workforce Planning Analyst
Primary FocusMonitoring and adjusting staffing in real-time to meet demandForecasting and planning staffing needs for future periods
Skills & CertificationsWorkforce management software, data analysis, communication skillsForecasting tools, data analysis, scheduling software
Work EnvironmentContact centers, customer service teams, call centersContact centers, customer service departments, planning teams
Usage in IndustryDaily operational staffing adjustmentsLong-term staffing strategies and planning

While both roles involve workforce management, the Part Time Workforce Management Real Time Analyst focuses on immediate staffing adjustments based on real-time data, whereas the Part Time Workforce Planning Analyst concentrates on forecasting and planning staffing needs for future periods. Both roles require similar skills and are essential for effective workforce management in contact centers and customer service environments.

More about Part Time Workforce Management Real Time Analyst jobs
What cities are hiring for Part Time Workforce Management Real Time Analyst jobs? Cities with the most Part Time Workforce Management Real Time Analyst job openings:
What are the most commonly searched types of Workforce Management Real Time Analyst jobs? The most popular types of Workforce Management Real Time Analyst jobs are:
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Part Time Workforce Management Real Time Analyst jobs near you
Infographic showing various Part Time Workforce Management Real Time Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Customer Service Workforce Manager

Customer Service Workforce Manager

Entech Staffing Solutions

Auburn Hills, MI • Hybrid

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Workforce Manager & Strategy Consultant (Contract)Role Overview

  • Position Type: Part-Time (Approx. 15 hours/week)

  • Location: Hybrid (Preference for Metro Detroit local candidates; open to Remote with required travel to Detroit, including the first week of the assignment)

  • Our client is seeking a high-caliber, strategic Senior Workforce Manager & WFM Strategy Consultant to optimize their workforce capacity planning and management efforts. In this pivotal consulting role, you will be responsible for ensuring elite workforce operations locally and across global BPO partners in Egypt and the Philippines.

This position is instrumental in expanding the footprint of domestic operations across corporate business partners. The ideal consultant possesses deep expertise in global workforce management, mastery of the NICE IEX platform, and a proven track record of steering large-scale operations of nearly 1,000 representatives and a $40 million budget.

Key ResponsibilitiesStrategic Planning & Forecasting

  • WFM Strategy: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements (SLAs).

  • Advanced Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring tight alignment with business growth and seasonal variations.

  • Budget Support: Construct, analyze, and support a workforce budget of nearly $40M, ensuring cost-effective resource allocation.

Operational Oversight

  • Scheduling & Real-Time Management: Oversee efficient scheduling matrixes and lead real-time analysts to dynamically adjust workforce performance, maintaining peak operational efficiency.

  • Performance & Analytics: Utilize NICE IEX and Power BI to track performance, implement continuous improvement initiatives, and direct the reporting team to deliver actionable data to senior leadership.

Global Vendor & Stakeholder Engagement

  • BPO Vendor Management: Partner with offshore BPO operations in Egypt and the Philippines, ensuring seamless integration and alignment with contractual penalties and incentives.

  • Executive Collaboration: Act as a trusted advisor to Executives and Operational leaders to address workforce challenges and drive cross-functional strategic goals.

Qualifications & ExperienceRequired Criteria:

  • Experience: Minimum of 10+ years in workforce management, with at least 5 years in a senior leadership or consulting role.

  • Scale: Proven experience managing large-scale operations (approx. 1,000 agents) and massive budget parameters ($40M).

  • Global Footprint: Extensive, deep experience with international offshoring and BPO vendor governance.

  • Technical Mastery: Highly proficient with NICE IEX and Power BI.

  • Methodology: Lean Six Sigma Green Belt Certification is required.

  • Education: Bachelors degree in Business Administration, Human Resources, or a related field.

Preferred Attributes:

  • Advanced Education: MBA or Masters degree preferred.

  • Advanced Methodology: Lean Six Sigma Black Belt Certification highly preferred.

  • Industry Background: Experience within the energy, utility, or similar heavily regulated sectors.

  • Certified Workforce Management Professional (CWPP) or similar credentials.

If interested apply today!

#troy

PandoLogic. Keywords: Workforce Manager, Location: Auburn Hills, MI - 48326 , PL: 603717789