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Overnight Workforce Management Real Time Analyst Jobs

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise ... workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral/ written ...

Sentry

Workforce Analyst

Stevens Point, WI · On-site

$52K - $75K/yr

Experience working in a scheduling, real-time analyst or other workforce management capacity in a ... contact center, care, or operations environment preferred * General knowledge of contact center or ...

Sentryinsurance

Workforce Analyst

Nashville, TN · Hybrid

$52K - $75K/yr

Experience working in a scheduling, real-time analyst or other workforce management capacity in a ... contact center, care, or operations environment preferred * General knowledge of contact center or ...

Sentryinsurance

Workforce Analyst

Goldsboro, NC · Hybrid

$52K - $75K/yr

Experience working in a scheduling, real-time analyst or other workforce management capacity in a ... contact center, care, or operations environment preferred * General knowledge of contact center or ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Monitor real-time intraday performance, including call volumes, queues, and agent adherence ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Monitor real-time intraday performance, including call volumes, queues, and agent adherence ...

Gifthealth Inc

Workforce Scheduling Analyst

Columbus, OH · Remote

$63K - $74K/yr

Position Summary We are seeking a Workforce Scheduling Analyst to oversee the day-to-day schedules ... Communicate effectively with team leads and managers regarding real-time performance and scheduling ...

Cogeco

Analyst, Workforce Management

Rochester, NH · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Groton, CT · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

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All JobsOvernight Workforce Management Real Time Analyst Jobs

Overnight Workforce Management Real Time Analyst information

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$38.5K

$97.6K

$172.5K

How much do overnight workforce management real time analyst jobs pay per year?

As of Jul 3, 2026, the average yearly pay for overnight workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Workforce Management Real Time Analyst vs Overnight Operations Analyst?

AspectOvernight Workforce Management Real Time AnalystOvernight Operations Analyst
Primary FocusMonitoring and adjusting staffing levels in real-time to meet demandAnalyzing operational data to improve overnight processes and efficiency
Required SkillsWorkforce management software, data analysis, schedulingOperational analysis, process improvement, data interpretation
Work EnvironmentContact centers, customer service, call centersLogistics, manufacturing, service industries
CertificationsWorkforce management certifications often preferredOperational or industry-specific certifications

While both roles involve data analysis and operational oversight during overnight shifts, the Overnight Workforce Management Real Time Analyst primarily focuses on staffing adjustments in real-time, whereas the Overnight Operations Analyst concentrates on analyzing and improving overall overnight processes. Understanding these distinctions helps in selecting the right career path or job fit within the industry.

What does an Overnight Workforce Management Real Time Analyst do?

An Overnight Workforce Management Real Time Analyst monitors and manages staffing levels and call volume in real-time during overnight shifts, typically for customer service or call center operations. Their main responsibilities include tracking agent adherence, ensuring service levels are met, and making adjustments as needed to optimize performance. They use workforce management software to analyze data and respond quickly to any unexpected issues, like spikes in call volume or staff shortages. Their work helps maintain seamless operations and high customer satisfaction during overnight hours.

What are the key skills and qualifications needed to thrive as an Overnight Workforce Management Real Time Analyst, and why are they important?

To thrive as an Overnight Workforce Management Real Time Analyst, you need strong analytical skills, knowledge of workforce planning principles, and typically a background in business, statistics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), real-time monitoring tools, and advanced Excel skills are commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for success in this role. These competencies ensure service levels are maintained, staffing is optimized, and operational issues are quickly addressed, especially during overnight hours.

What are the main challenges faced by an Overnight Workforce Management Real Time Analyst, and how can they be addressed?

Overnight Workforce Management Real Time Analysts often face unique challenges such as managing fluctuating call volumes during off-peak hours, quickly addressing schedule adherence issues, and maintaining effective communication with team members who may also be working remotely or on different shifts. Staying vigilant and proactive is crucial for ensuring service level agreements are met despite lower staffing levels. Building strong relationships with overnight supervisors and leveraging workforce management tools for real-time monitoring can help address these challenges and ensure smooth operations throughout the night.
More about Overnight Workforce Management Real Time Analyst jobs
What cities are hiring for Overnight Workforce Management Real Time Analyst jobs? Cities with the most Overnight Workforce Management Real Time Analyst job openings:
What are the most commonly searched types of Workforce Management Real Time Analyst jobs? The most popular types of Workforce Management Real Time Analyst jobs are:
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Overnight Workforce Management Real Time Analyst jobs near you
Infographic showing various Overnight Workforce Management Real Time Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Workforce Management Real-Time Analyst

Workforce Management Real-Time Analyst

Orion180

Melbourne, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

At Orion180, we don't just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.
Orion180 is proud to call three vibrant cities home. Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.
We are looking to hire a Workforce Management Real-Time Analyst to join our fast-paced and growing Customer Experience Team!
The Workforce Management Real-Time Analyst is responsible for monitoring contact center performance in real time, managing intraday staffing, supporting schedule adherence, and helping the business meet service level and operational goals. This role partners closely with operations leadership to identify risks, recommend staffing actions, and communicate performance updates throughout the day.
Key Responsibilities
  • Monitor real-time contact center performance, including call volume, queue conditions, service levels, agent states, and backlog trends.
  • Track schedule adherence and partner with operations leaders to address attendance, break, meal, and auxiliary time exceptions.
  • Make intraday staffing recommendations to help balance customer demand with available resources across supported channels.
  • Coordinate real-time mitigation actions such as overtime, voluntary time off, schedule adjustments, and staffing reallocations when needed.
  • Communicate timely updates on service level risks, performance trends, and operational impacts to leaders and stakeholders.
  • Prepare and distribute intraday, daily, weekly, and monthly reports related to service level, occupancy, adherence, shrinkage, and other workforce metrics.
  • Analyze performance trends and document drivers affecting results to support forecasting, planning, and continuous improvement efforts.
  • Work closely with workforce management and operations teams to support process improvements, special projects, and other assigned responsibilities.

Core Competencies
  • Strong initiative and sound judgment in a fast-paced environment.
  • Effective time management and ability to work independently with minimal supervision.
  • Strong organizational skills with the ability to manage multiple priorities at once.
  • Professional verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Adaptability, flexibility, and a collaborative team mindset.
  • Reliable attendance and consistent follow-through.

Required Qualifications
Education and Work Authorization
  • High school diploma or GED required.
  • U.S. Citizen or Green Card Holder Required

Experience
  • Previous call center experience required.
  • Advanced Microsoft Excel skills, including formulas and report creation.
  • Ability to analyze data, identify trends, and support forecasting decisions.
  • Strong attention to detail and a high level of accuracy.
  • Ability to multitask and remain focused while working with reports and real-time data for extended periods.
  • Professional work ethic and strong sense of accountability.

Preferred Qualifications
  • Workforce management experience is preferred
  • Experience with workforce management and contact center platforms such as IEX, CMS, Avaya, Symposium, Blue Pumpkin, or similar systems is considered an asset.
  • VBA or automation experience is also a plus.

Work Schedule
Must be available to work within operating hours of 8:00 AM to 8:00 PM, Monday through Friday, based on business needs and assigned schedule.
WHAT'S IN IT FOR YOU:
Join Our Team & Make an Impact! At Orion180, we don't just meet expectations, we exceed them. If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
  • Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
  • Compensation: Competitive base pay and performance bonuses.
  • Career Growth: Mentorship, growth tracks, and professional development.
  • Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.

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