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Overnight Workforce Management Real Time Analyst Jobs

NexRep, LLC

Temporary Real Time Analyst

Portland, ME · On-site

Manager, Real-Time Analysts Job Summary: This is a temporary position. The Real-Time Analyst (RTA ... RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be ...

Liveops

Real Time Analyst

The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple ... The Qualifications We're Looking For * 1+ years in contact center operations, workforce management ...

Restoration Hardware

Real-Time Analyst

Tracy, CA

Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...

RH

Real-Time Analyst

Tracy, CA

Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...

ibex

WFM Real Time Analyst

Crittenden, NY

Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...

UGI Corporation

CES Real Time Specialist

King Of Prussia, PA · On-site

$17.25 - $21.75/hr

The Real-Time Specialist has primary responsibility for alerting the Workforce Management Analyst(s) when incoming contacts are not meeting response standards. The Real-Time Specialist will produce ...

Health Plans Inc

Workforce Analyst

Westborough, MA · On-site

$28 - $30/hr

What you'll do The Workforce Analyst is responsible for monitoring, managing, and optimizing real-time contact center operations to ensure service levels and performance goals are consistently ...

New

Figma

Workforce Management Analyst

San Francisco, CA · On-site

... real time from anywhere in the world. If you're excited to shape the future of design and ... As a member of our Product Support team, the Workforce Management Analyst will help keep our ...

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

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Overnight Workforce Management Real Time Analyst information

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$38.5K

$97.6K

$172.5K

How much do overnight workforce management real time analyst jobs pay per year?

As of Jul 24, 2026, the average yearly pay for overnight workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Workforce Management Real Time Analyst vs Overnight Operations Analyst?

AspectOvernight Workforce Management Real Time AnalystOvernight Operations Analyst
Primary FocusMonitoring and adjusting staffing levels in real-time to meet demandAnalyzing operational data to improve overnight processes and efficiency
Required SkillsWorkforce management software, data analysis, schedulingOperational analysis, process improvement, data interpretation
Work EnvironmentContact centers, customer service, call centersLogistics, manufacturing, service industries
CertificationsWorkforce management certifications often preferredOperational or industry-specific certifications

While both roles involve data analysis and operational oversight during overnight shifts, the Overnight Workforce Management Real Time Analyst primarily focuses on staffing adjustments in real-time, whereas the Overnight Operations Analyst concentrates on analyzing and improving overall overnight processes. Understanding these distinctions helps in selecting the right career path or job fit within the industry.

What does an Overnight Workforce Management Real Time Analyst do?

An Overnight Workforce Management Real Time Analyst monitors and manages staffing levels and call volume in real-time during overnight shifts, typically for customer service or call center operations. Their main responsibilities include tracking agent adherence, ensuring service levels are met, and making adjustments as needed to optimize performance. They use workforce management software to analyze data and respond quickly to any unexpected issues, like spikes in call volume or staff shortages. Their work helps maintain seamless operations and high customer satisfaction during overnight hours.

What are the key skills and qualifications needed to thrive as an Overnight Workforce Management Real Time Analyst, and why are they important?

To thrive as an Overnight Workforce Management Real Time Analyst, you need strong analytical skills, knowledge of workforce planning principles, and typically a background in business, statistics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), real-time monitoring tools, and advanced Excel skills are commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for success in this role. These competencies ensure service levels are maintained, staffing is optimized, and operational issues are quickly addressed, especially during overnight hours.

What are the main challenges faced by an Overnight Workforce Management Real Time Analyst, and how can they be addressed?

Overnight Workforce Management Real Time Analysts often face unique challenges such as managing fluctuating call volumes during off-peak hours, quickly addressing schedule adherence issues, and maintaining effective communication with team members who may also be working remotely or on different shifts. Staying vigilant and proactive is crucial for ensuring service level agreements are met despite lower staffing levels. Building strong relationships with overnight supervisors and leveraging workforce management tools for real-time monitoring can help address these challenges and ensure smooth operations throughout the night.
More about Overnight Workforce Management Real Time Analyst jobs
What cities are hiring for Overnight Workforce Management Real Time Analyst jobs? Cities with the most Overnight Workforce Management Real Time Analyst job openings:
What are the most commonly searched types of Workforce Management Real Time Analyst jobs? The most popular types of Workforce Management Real Time Analyst jobs are:
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Overnight Workforce Management Real Time Analyst jobs near you
Infographic showing various Overnight Workforce Management Real Time Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Workforce Management Real-Time Analyst

Workforce Management Real-Time Analyst

Blink Health

Pittsburgh, PA • On-site

Other

Posted 6 days ago

Blink Health rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

70th of 105 rated pharmacies

Job description

The Opportunity

The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making.

This is an ideal opportunity for a seasoned WFM Analyst that is highly analytical, detail-oriented, and thrives in a fast-paced environment. The role requires strong problem-solving skills, adaptability, and the ability to make quick, informed decisions that impact both patient experience and operational efficiency.

Responsibilities

  • Monitor real-time contact center and pharmacy performance using Assembled, LivePerson, RxOs and Amazon Connect. This includes service levels, queue volumes, and agent adherence.
  • Identify and communicate intra-day staffing gaps, risks, and opportunities to operations leadership.
  • Execute real-time adjustments such as queue reassignments, break/lunch changes, overtime, or voluntary time off (VTO) to optimize staffing levels.
  • Partner closely with Scheduling, Forecasting, and Operations teams to ensure alignment between planned and actual staffing needs.
  • Maintain real-time tracking reports and dashboards to provide visibility into performance metrics and operational health.
  • Escalate system outages, unexpected volume spikes, or staffing challenges and recommend mitigation strategies.
  • Ensure adherence to schedules and communicate adherence concerns to leadership in a timely manner.
  • Document real-time processes, playbooks, and best practices for consistent execution.
  • Support continuous improvement efforts by identifying trends and recommending process or workflow enhancements.
  • Participate in daily and weekly operational reviews to provide insights on performance drivers and variances.

 

Qualifications

  • Experience with WFM tools such as Assembled (preferred) or similar platforms.
  • Strong analytical skills with proficiency in Excel/Google Sheets; experience with SQL, Python, or data visualization tools (e.g., Tableau) is a plus.
  • Excellent written and verbal communication skills; ability to clearly communicate real-time insights and recommendations to stakeholders.
  • Ability to multitask, prioritize, and make quick decisions in a fast-paced, high-pressure environment.
  • Detail-oriented, proactive, and highly adaptable with a strong sense of ownership.

Location/ Hours

  • On-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
  • Full time position (40hrs/week), hourly, Monday- Friday 1 pm - 9 PM EST and Saturday's 9 AM - 5 PM EST 
  • Training is from10 AM -6 PM Monday-Friday (first month)

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