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Overnight Workforce Management Real Time Analyst Jobs

Chewy

Real-Time Analyst

Richardson, TX

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

Flex

WFM Real-Time Analyst

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role The Vendor Management team is seeking a sharp, action-oriented Workforce Management Real-Time Analyst to operate at the intersection of human judgment and AI-powered intelligence. This ...

Teleperformance

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Managers and Support Center personnel. Real time interaction with client for reciprocal ... Workforce Management Analyst experience a must * Must have solid customer service skills * Must ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise ... workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral/ written ...

Teleperformance USA

Real Time Analyst

Brownsville, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Workforce Management Application Deadline: Ongoing until positions are filled. to apply, please ... Real time interaction with client for reciprocal communication imperative to maintain operations at ...

ibex

WFM Real Time Analyst

Crittenden, NY

Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...

Insurance Group

Be Seen First

Director of Workforce Management

Charlotte, NC · On-site

$108K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Director of WFM leads a team of Workforce Analysts and Real-Time Analysts and partners closely ... Manage intraday schedule adjustments based on changing business conditions. * Review shrinkage ...

Walmart

Manager, Workforce Planning

Decatur, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Cave Springs, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Springdale, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Anderson, MO · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Pea Ridge, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Noel, MO · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Bentonville, AR · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Cassville, MO · On-site

$80K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

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Overnight Workforce Management Real Time Analyst information

See salary details

$38.5K

$97.6K

$172.5K

How much do overnight workforce management real time analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for overnight workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Workforce Management Real Time Analyst vs Overnight Operations Analyst?

AspectOvernight Workforce Management Real Time AnalystOvernight Operations Analyst
Primary FocusMonitoring and adjusting staffing levels in real-time to meet demandAnalyzing operational data to improve overnight processes and efficiency
Required SkillsWorkforce management software, data analysis, schedulingOperational analysis, process improvement, data interpretation
Work EnvironmentContact centers, customer service, call centersLogistics, manufacturing, service industries
CertificationsWorkforce management certifications often preferredOperational or industry-specific certifications

While both roles involve data analysis and operational oversight during overnight shifts, the Overnight Workforce Management Real Time Analyst primarily focuses on staffing adjustments in real-time, whereas the Overnight Operations Analyst concentrates on analyzing and improving overall overnight processes. Understanding these distinctions helps in selecting the right career path or job fit within the industry.

What does an Overnight Workforce Management Real Time Analyst do?

An Overnight Workforce Management Real Time Analyst monitors and manages staffing levels and call volume in real-time during overnight shifts, typically for customer service or call center operations. Their main responsibilities include tracking agent adherence, ensuring service levels are met, and making adjustments as needed to optimize performance. They use workforce management software to analyze data and respond quickly to any unexpected issues, like spikes in call volume or staff shortages. Their work helps maintain seamless operations and high customer satisfaction during overnight hours.

What are the key skills and qualifications needed to thrive as an Overnight Workforce Management Real Time Analyst?

To thrive as an Overnight Workforce Management Real Time Analyst, you need strong analytical skills, knowledge of workforce planning principles, and typically a background in business, statistics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), real-time monitoring tools, and advanced Excel skills are commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for success in this role. These competencies ensure service levels are maintained, staffing is optimized, and operational issues are quickly addressed, especially during overnight hours.

What are the main challenges faced by an Overnight Workforce Management Real Time Analyst, and how can they be addressed?

Overnight Workforce Management Real Time Analysts often face unique challenges such as managing fluctuating call volumes during off-peak hours, quickly addressing schedule adherence issues, and maintaining effective communication with team members who may also be working remotely or on different shifts. Staying vigilant and proactive is crucial for ensuring service level agreements are met despite lower staffing levels. Building strong relationships with overnight supervisors and leveraging workforce management tools for real-time monitoring can help address these challenges and ensure smooth operations throughout the night.
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Overnight Workforce Management Real Time Analyst jobs near you
Infographic showing various Overnight Workforce Management Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Workforce Management Real-Time Analyst

Emovis

Orlando, FL • On-site

Temporary

Re-posted 20 days ago

Job description

About Emovis
At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.
Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.
Job Purpose
The Real-Time Analyst coordinates real-time workforce activities to cover the contact center hours of operation and conducts various statistical reports related to workforce resources, reports to the VP Workforce Management/Workforce Manager. Accountable for monitoring intraday events and performance according to daily, weekly and monthly forecasts / plans and initiating or recommending action plans based on service level objectives. Participate in daily workforce/operations touch base sessions to communicate contact center intraday plan.
Responsibilities
  • Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine best course of action to fill resource needs/maintain service levels.
  • Provide real time status anomalies to operations.
  • Coordinate with Operations teams to achieve service-level goals/business objectives for a multi-site operation.
  • Track, report and call out real-time adherence issues.
  • Maintain and update attendance call outs in call out tracker and workforce management system.
  • Update scheduling activity exceptions to correct approved schedule deviations for adherence reporting.
  • Process shift trades, schedule change requests, and time off request after schedules are released by analyst.
  • Track and trend analysis for absenteeism and schedule adherence
  • Review and respond to schedule inquiries from management and agents and partner with Analyst for plan of action
  • Provides intraday recommendations related to staffing gaps such as overtime, VTO, etc.
  • Collaborate with call center managers and supervisors to identify and address staffing gaps and operational challenges.
  • Develop and maintain effective communication channels with call center agents, providing timely updates on schedules and any changes.
  • Maintain and update workforce management systems and tools to ensure accurate and up-to-date information.
  • Stay updated with industry trends and best practices in workforce management to enhance overall call centre performance.
  • Attends meetings with operations to report out on trends related and not limited to attendance, adherence, attrition, associate behavior's, etc.
  • Build strong interpersonal relationships with operational partners.
  • Work independently as well as in a team environment
  • Performs other related duties as assigned.

Educational Requirements
  • High School Diploma or equivalent
  • Bachelor's degree in business operations or equivalent education and experience, preferred but not required.
  • 1-2 years of contact center experience as a workforce real-time analyst, traffic coordinator or workforce scheduling analyst.
  • Availability to work during contact center hours of operation, Monday-Friday 7 AM - 7 PM, Saturday 8:30 AM - 5 PM.

Experience Requirements
  • Experience using workforce management software, Verint, IEX, Alvaria (Genesys Cloud WEM) preferred.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to work independently.
  • Ability to function well in a high-paced and at times stressful environment.
  • Decision-making skills, critical-thinking skills, excellent verbal and written communications skills
  • Proficient with Microsoft Office Suite or related software.

Travel Requirements
  • No travel required.

Physical Requirements/Demands
All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.
While performing the duties for this job, the employee may be required/subjected to:
  • Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
  • Standing, walking, lifting, carrying, reaching, pushing, and pulling.
  • Must be able to lift 15 pounds at a time.

Competencies
  • Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
  • Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
  • Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
  • Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
  • Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
  • Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.

Why Work with Us
Reward & Recognition
We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens.
Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership.
Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
All-Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.

Apply