We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...
We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...
Workforce Management Analyst I
Bridgeport, CT · On-site
$25.07 - $41.79/hr
Workforce Management Analyst I Location: Must be able to report into the Bridgeport Center Overview ... Focuses on adjustments to current schedules with real-time/near-term timeframes. Primary ...
Workforce Management Analyst I
Bridgeport, CT · On-site
$25.07 - $41.79/hr
Workforce Management Analyst I Location: Must be able to report into the Bridgeport Center Overview ... Focuses on adjustments to current schedules with real-time/near-term timeframes. Primary ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
This leader owns the end-to-end workforce management function, including forecasting, capacity planning, scheduling, real-time management, reporting, analytics, resource optimization, and workforce ...
This leader owns the end-to-end workforce management function, including forecasting, capacity planning, scheduling, real-time management, reporting, analytics, resource optimization, and workforce ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
Position Summary We are seeking an experienced Senior Workforce Management Scheduling Analyst to ... Employee Engagement Manager (EEM) * Real-Time Adherence * Moderate Excel skills. * Experience with ...
Workforce Management Manager
Wichita, KS · On-site
We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... and real-time management functions. * Advanced analytical and reporting capabilities, with the ...
Workforce Management Manager
Wichita, KS · On-site
We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... and real-time management functions. * Advanced analytical and reporting capabilities, with the ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 5 to 6 Months Mandatory: Must be able to type. Must have a thorough knowledge of the WFM processes including forecasting, scheduling ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...
Workforce Management Analyst Location: Las Vegas, Nevada Duration: 3 Months contract Essential Requirements: Education: High school graduate 4 year Degree in business analytics field or 4 years of ...
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Additional exposure to real-time queue management, intraday change management, and schedule ...
Quick apply
Workforce Management Analyst I
Baltimore, MD · Remote
$32.80/hr
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Additional exposure to real-time queue management, intraday change management, and schedule ...
Workforce Management Manager
Plano, TX · On-site
Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...
Workforce Management Manager
Plano, TX · On-site
Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...
Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...
Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...
Manager, Workforce Management
$63K - $76K/yr
Lead a team of analysts and coordinators to ensure that timely and high quality work is delivered ... Direct daily monitoring of contact volume demand in real time and flex workforce accordingly.
Manager, Workforce Management
$63K - $76K/yr
Lead a team of analysts and coordinators to ensure that timely and high quality work is delivered ... Direct daily monitoring of contact volume demand in real time and flex workforce accordingly.
Workforce Manager
$65K - $80K/yr
Strong forecasting, scheduling, and real-time management experience * Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities
Workforce Manager
$65K - $80K/yr
Strong forecasting, scheduling, and real-time management experience * Experience with Five9 and/or Workforce Management (WFM) software * Advanced Excel skills with strong analytical abilities
Manager, Workforce Management
Iselin, NJ · Hybrid
Uses advanced analytics, workforce management tools, and current industry best practices to ensure ... Provide real-time escalation, recovery, and restore capabilities for any failure of service.
Manager, Workforce Management
Iselin, NJ · Hybrid
Uses advanced analytics, workforce management tools, and current industry best practices to ensure ... Provide real-time escalation, recovery, and restore capabilities for any failure of service.
Minimum of 1 year of experience in Workforce Management, contact center operations, or a related analytical/operational role. * Demonstrated experience monitoring real-time call center performance ...
Quick apply
Minimum of 1 year of experience in Workforce Management, contact center operations, or a related analytical/operational role. * Demonstrated experience monitoring real-time call center performance ...
Minimum of 1 year of experience in Workforce Management, contact center operations, or a related analytical/operational role. * Demonstrated experience monitoring real-time call center performance ...
Minimum of 1 year of experience in Workforce Management, contact center operations, or a related analytical/operational role. * Demonstrated experience monitoring real-time call center performance ...
Manager, Workforce Management (WFM) responsibilities : * Manage a team of WFM Analyst by providing ... analysis of real time workload requirements and call routing to manage and maximize efficiency and ...
Manager, Workforce Management (WFM) responsibilities : * Manage a team of WFM Analyst by providing ... analysis of real time workload requirements and call routing to manage and maximize efficiency and ...
Overnight Workforce Management Real Time Analyst information
See salary details
$38.5K - $50.7K
6% of jobs
$59.6K is the 25th percentile. Wages below this are outliers.
$50.7K - $62.9K
26% of jobs
$62.9K - $75K
7% of jobs
The median wage is $86.1K / yr.
$75K - $87.2K
12% of jobs
$87.2K - $99.4K
18% of jobs
$99.4K - $111.6K
0% of jobs
$111.6K - $123.8K
5% of jobs
$124.4K is the 75th percentile. Wages above this are outliers.
$123.8K - $136K
10% of jobs
$136K - $148.1K
1% of jobs
$148.1K - $160.3K
14% of jobs
$160.3K - $172.5K
1% of jobs
$38.5K
$97.6K
$172.5K
How much do overnight workforce management real time analyst jobs pay per year?
As of Jul 24, 2026, the average yearly pay for overnight workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.
What is the difference between Overnight Workforce Management Real Time Analyst vs Overnight Operations Analyst?
| Aspect | Overnight Workforce Management Real Time Analyst | Overnight Operations Analyst |
|---|---|---|
| Primary Focus | Monitoring and adjusting staffing levels in real-time to meet demand | Analyzing operational data to improve overnight processes and efficiency |
| Required Skills | Workforce management software, data analysis, scheduling | Operational analysis, process improvement, data interpretation |
| Work Environment | Contact centers, customer service, call centers | Logistics, manufacturing, service industries |
| Certifications | Workforce management certifications often preferred | Operational or industry-specific certifications |
While both roles involve data analysis and operational oversight during overnight shifts, the Overnight Workforce Management Real Time Analyst primarily focuses on staffing adjustments in real-time, whereas the Overnight Operations Analyst concentrates on analyzing and improving overall overnight processes. Understanding these distinctions helps in selecting the right career path or job fit within the industry.
What does an Overnight Workforce Management Real Time Analyst do?
An Overnight Workforce Management Real Time Analyst monitors and manages staffing levels and call volume in real-time during overnight shifts, typically for customer service or call center operations. Their main responsibilities include tracking agent adherence, ensuring service levels are met, and making adjustments as needed to optimize performance. They use workforce management software to analyze data and respond quickly to any unexpected issues, like spikes in call volume or staff shortages. Their work helps maintain seamless operations and high customer satisfaction during overnight hours.
What are the key skills and qualifications needed to thrive as an Overnight Workforce Management Real Time Analyst, and why are they important?
To thrive as an Overnight Workforce Management Real Time Analyst, you need strong analytical skills, knowledge of workforce planning principles, and typically a background in business, statistics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), real-time monitoring tools, and advanced Excel skills are commonly required. Attention to detail, problem-solving abilities, and effective communication are crucial soft skills for success in this role. These competencies ensure service levels are maintained, staffing is optimized, and operational issues are quickly addressed, especially during overnight hours.
What are the main challenges faced by an Overnight Workforce Management Real Time Analyst, and how can they be addressed?
Overnight Workforce Management Real Time Analysts often face unique challenges such as managing fluctuating call volumes during off-peak hours, quickly addressing schedule adherence issues, and maintaining effective communication with team members who may also be working remotely or on different shifts. Staying vigilant and proactive is crucial for ensuring service level agreements are met despite lower staffing levels. Building strong relationships with overnight supervisors and leveraging workforce management tools for real-time monitoring can help address these challenges and ensure smooth operations throughout the night.
More about Overnight Workforce Management Real Time Analyst jobs
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What are the most commonly searched types of Workforce Management Real Time Analyst jobs? The most popular types of Workforce Management Real Time Analyst jobs are:
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Job description
Job Summary:
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service level objectives are met, while providing regular reports and recommendations for process improvements.
Responsibilities:
• 25% Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
• 25% Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
• 20% Monitors and responds to queue activity and service levels.
• 10% Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
• 10% Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
• 10% Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.
Qualifications:
Required:
• Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.
• Strong analytical and problem-solving skills with the ability to identify trends, interpret data, and support operational decision-making.
• Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques.
• Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence.
• Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
• Strong communication and organizational skills with the ability to collaborate effectively, manage multiple priorities, and provide timely reporting and operational support.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service level objectives are met, while providing regular reports and recommendations for process improvements.
Responsibilities:
• 25% Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
• 25% Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
• 20% Monitors and responds to queue activity and service levels.
• 10% Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
• 10% Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
• 10% Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.
Qualifications:
Required:
• Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.
• Strong analytical and problem-solving skills with the ability to identify trends, interpret data, and support operational decision-making.
• Intermediate to advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and basic data analysis techniques.
• Foundational Workforce Management knowledge, including an understanding of contact center metrics such as AHT, ASA, Service Level, Occupancy, and Adherence.
• Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
• Strong communication and organizational skills with the ability to collaborate effectively, manage multiple priorities, and provide timely reporting and operational support.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
About Ampcus
Sourced by ZipRecruiter
Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Chantilly, VA, US
Year founded
2004