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Senior Workforce Management Real Time Analyst Jobs

Sentry

Workforce Analyst

Stevens Point, WI · On-site

$52K - $75K/yr

This position can also be filled as a Senior Workforce Analyst depending on experience* The pay ... Experience working in a scheduling, real-time analyst or other workforce management capacity in a ...

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Overview The Real-Time Analyst manages and/or balances service levels for the call center across ... Schedule daily, weekly, and monthly meetings to communicate information to WorkForce Leaders to set ...

Staffingine LLC

Workforce Management Analyst

Coppell, TX · On-site

Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels across all queues to ensure targets are met. * Analyze intraday trends in call ...

Apply Early

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Monitor real-time intraday performance, including call volumes, queues, and agent adherence ...

Questx

Workforce Management Analyst

Boca Raton, FL · On-site

The Workforce Management Analyst plays a critical role in enabling informed decisions through ... Monitor real-time intraday performance, including call volumes, queues, and agent adherence ...

giftHEALTH Inc

Workforce Scheduling Analyst

Columbus, OH · On-site

$63K - $74K/yr

Position Summary We are seeking a Workforce Scheduling Analyst to oversee the day-to-day schedules ... Communicate effectively with team leads and managers regarding real-time performance and scheduling ...

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Cogeco

Analyst, Workforce Management

Rochester, NH · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Johnstown, PA · On-site

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

Cogeco

Analyst, Workforce Management

Saluda, VA

KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...

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All JobsSenior Workforce Management Real Time Analyst Jobs

Senior Workforce Management Real Time Analyst information

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$102.5K

$130.5K

How much do senior workforce management real time analyst jobs pay per year?

As of Jul 3, 2026, the average yearly pay for senior workforce management real time analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.
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Senior Workforce Management Real Time Analyst jobs near you
Infographic showing various Senior Workforce Management Real Time Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.
Workforce Management Specialist

Workforce Management Specialist

netPolarity, Inc. (Saicon Consultants, Inc.)

Detroit, MI • On-site

Other

Posted 2 days ago

Job description

Requirement Details:


Job Title: Senior Workforce Manager

Location: Remote

Remote also available for right strong fit candidate

Contract Duration: 6-month contract with potential for extension

1st week will be onsite at Walker Cisler Building, 660 Plaza Drive, Detroit, MI 48226 (Hybrid) location. DTE will pay for travel. Then mostly remote going forward.

Type: Part Time - 15 hours/week

Client: DTE Energy


Role Overview:

DTE Energy is seeking an experienced Senior Workforce Manager to lead workforce capacity planning and management locally and across global BPO partners in Egypt and the Philippines. This role is critical in expanding domestic operations and managing nearly 1,000 representatives. The ideal candidate has deep expertise in workforce management, particularly with IEX NICE, and a proven record of leading large-scale operations.

Key Responsibilities:

  • Strategic Workforce Planning: Develop and execute workforce strategies to meet business objectives and service levels.
  • Forecasting: Predict workforce needs using advanced analytics to align with business growth and seasonal changes.
  • Scheduling: Oversee creation of efficient schedules to optimize productivity while meeting service targets.
  • Real-Time Management: Lead real-time analysts to monitor and adjust workforce performance.
  • BPO Vendor Management: Coordinate with BPO operations in Egypt and the Philippines to ensure alignment with contractual requirements.
  • Performance Management: Use IEX NICE to track, analyze, and improve workforce performance through continuous improvement initiatives.
  • Reporting & Analytics: Direct reporting teams to deliver actionable insights to senior leadership.
  • Stakeholder Engagement: Collaborate with executives and operational leaders to address workforce challenges and drive strategic initiatives.
  • Budget Management: Manage a workforce budget of nearly $40 million, ensuring cost-effective allocation of resources.

Qualifications:

  • Bachelor’s degree in Business Administration, HR, or related field (Master’s preferred).
  • Minimum 10 years of workforce management experience, with at least 5 years in a senior/managerial role.
  • Extensive offshoring experience.
  • Proficiency with IEX, NICE, and PowerBI.
  • Strong analytical, strategic thinking, and leadership skills.
  • Excellent communication and stakeholder management skills.
  • Green Belt Certification required; Black Belt preferred.

Preferred Qualifications:

  • MBA
  • Certification in workforce management or related areas
  • Experience in the energy sector or similar industries

Apply