Real Time Analyst (WFM)
Corona, CA · On-site
The Real Time Analyst (WFM) will monitor and analyze real-time alarm and call volume to optimize ... Workforce Management to develop solutions to business challenges that impact overall customer ...
Real Time Analyst (WFM)
Corona, CA · On-site
The Real Time Analyst (WFM) will monitor and analyze real-time alarm and call volume to optimize ... Workforce Management to develop solutions to business challenges that impact overall customer ...
As the senior workforce management authority and primary owner of Genesys Cloud Workforce Management, the WFM Manager leads and develops a team of workforce analysts and real-time specialists, sets ...
As the senior workforce management authority and primary owner of Genesys Cloud Workforce Management, the WFM Manager leads and develops a team of workforce analysts and real-time specialists, sets ...
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
Real-Time Analyst
Tracy, CA · On-site
$21 - $38/hr
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
Real-Time Analyst
Tracy, CA · On-site
$21 - $38/hr
Support schedule changes and manage team member availability OUR REQUIREMENTS * 2+ years of experience in a real-time analyst or workforce management role, preferably with a focus on multi-location ...
Workforce Management Analyst
San Francisco, CA · On-site +1
As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...
Workforce Management Analyst
San Francisco, CA · On-site +1
As a member of our Product Support team, the Workforce Management Analyst will help keep our support operations running day to day. Reporting to our Insights & WFM Manager, you'll own our workforce ...
Senior Analyst, Operations Strategy & Execution - Real-Time Operations
San Diego, CA · On-site
$129K - $175K/yr
Intuit's Expert Network Real-Time Operations team is seeking a Senior Analyst, Operations Strategy ... Partner with Product, Product Development, Service Delivery, Workforce Management, Capacity ...
Senior Analyst, Operations Strategy & Execution - Real-Time Operations
San Diego, CA · On-site
$129K - $175K/yr
Intuit's Expert Network Real-Time Operations team is seeking a Senior Analyst, Operations Strategy ... Partner with Product, Product Development, Service Delivery, Workforce Management, Capacity ...
Overview Intuit's Expert Network Real-Time Operations team is seeking a Senior Analyst, Operations ... Partner with Product, Product Development, Service Delivery, Workforce Management, Capacity ...
Overview Intuit's Expert Network Real-Time Operations team is seeking a Senior Analyst, Operations ... Partner with Product, Product Development, Service Delivery, Workforce Management, Capacity ...
Senior Analyst, Operations Strategy & Execution - Real-Time Operations
San Diego, CA · On-site
$129K - $175K/yr
Intuit's Expert Network Real-Time Operations team is seeking a Senior Analyst, Operations Strategy ... Partner with Product, Product Development, Service Delivery, Workforce Management, Capacity ...
Senior Analyst, Operations Strategy & Execution - Real-Time Operations
San Diego, CA · On-site
$129K - $175K/yr
Intuit's Expert Network Real-Time Operations team is seeking a Senior Analyst, Operations Strategy ... Partner with Product, Product Development, Service Delivery, Workforce Management, Capacity ...
Call Center Supervisor- West Sacramento, CA (Hybrid)
West Sacramento, CA · On-site
$51K - $74K/yr
Partner with Workforce Management and Real-Time Analysis teams to monitor call volume, Average Speed of Answer, Average Handle Time, adherence, schedule coverage, and service level performance.
Call Center Supervisor- West Sacramento, CA (Hybrid)
West Sacramento, CA · On-site
$51K - $74K/yr
Partner with Workforce Management and Real-Time Analysis teams to monitor call volume, Average Speed of Answer, Average Handle Time, adherence, schedule coverage, and service level performance.
Call Center Supervisor- West Sacramento, CA (Hybrid)
West Sacramento, CA · Hybrid
$51K - $74K/yr
Partner with Workforce Management and Real-Time Analysis teams to monitor call volume, Average Speed of Answer, Average Handle Time, adherence, schedule coverage, and service level performance.
Call Center Supervisor- West Sacramento, CA (Hybrid)
West Sacramento, CA · Hybrid
$51K - $74K/yr
Partner with Workforce Management and Real-Time Analysis teams to monitor call volume, Average Speed of Answer, Average Handle Time, adherence, schedule coverage, and service level performance.
Workforce Management Supervisor- Patient Access Organization
Los Angeles, CA · On-site
$41.38 - $88.51/hr
This role oversees the development of staffing forecasts, scheduling optimization, and real-time ... The WFM Supervisor leverages workforce management technologies, call center analytics, and ...
Workforce Management Supervisor- Patient Access Organization
Los Angeles, CA · On-site
$41.38 - $88.51/hr
This role oversees the development of staffing forecasts, scheduling optimization, and real-time ... The WFM Supervisor leverages workforce management technologies, call center analytics, and ...
Product Management Director - Workforce Engagement
$260K - $272K/yr
... real-time adherence, and performance analytics * Define detailed product requirements for complex ... Outstanding communication skills, able to influence senior stakeholders and translate complex ...
Quick apply
Product Management Director - Workforce Engagement
$260K - $272K/yr
... real-time adherence, and performance analytics * Define detailed product requirements for complex ... Outstanding communication skills, able to influence senior stakeholders and translate complex ...
Business Analyst, Principal- Workforce Management
Long Beach, CA · On-site
$126K - $189K/yr
... workforce management * Matrix direction for WFM staff including analytics, schedulers, or others ... time based on business need. About the Team About Blue Shield of California As of January 2025 ...
Business Analyst, Principal- Workforce Management
Long Beach, CA · On-site
$126K - $189K/yr
... workforce management * Matrix direction for WFM staff including analytics, schedulers, or others ... time based on business need. About the Team About Blue Shield of California As of January 2025 ...
Call Center Scheduling Coordinator
Costa Mesa, CA · On-site
$25.03 - $33.34/hr
Ability to analyze data, prioritize work, and make real-time operational decisions. * Experience with Genesys Cloud, workforce management systems, and automatic call distribution (ACD) platforms.
Call Center Scheduling Coordinator
Costa Mesa, CA · On-site
$25.03 - $33.34/hr
Ability to analyze data, prioritize work, and make real-time operational decisions. * Experience with Genesys Cloud, workforce management systems, and automatic call distribution (ACD) platforms.
Workforce Productivity Analyst
Los Angeles, CA · On-site
$55K - $100K/yr
... the Sr Director of Workforce Productivity * Partner closely with District Managers and Branch ... ABM serves a wide range of market sectors including commercial real estate, aviation, education ...
Workforce Productivity Analyst
Los Angeles, CA · On-site
$55K - $100K/yr
... the Sr Director of Workforce Productivity * Partner closely with District Managers and Branch ... ABM serves a wide range of market sectors including commercial real estate, aviation, education ...
Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Self-starter and independent time management skills Benefits
Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Self-starter and independent time management skills Benefits
Call Center Scheduling Coordinator
Costa Mesa, CA · On-site
$25.03 - $33.34/hr
Ability to analyze data, prioritize work, and make real-time operational decisions. * Experience with Genesys Cloud, workforce management systems, and automatic call distribution (ACD) platforms.
Call Center Scheduling Coordinator
Costa Mesa, CA · On-site
$25.03 - $33.34/hr
Ability to analyze data, prioritize work, and make real-time operational decisions. * Experience with Genesys Cloud, workforce management systems, and automatic call distribution (ACD) platforms.
Call Center Scheduling Coordinator
$25.03 - $33.34/hr
Ability to analyze data, prioritize work, and make real-time operational decisions. * Experience with Genesys Cloud, workforce management systems, and automatic call distribution (ACD) platforms.
Call Center Scheduling Coordinator
$25.03 - $33.34/hr
Ability to analyze data, prioritize work, and make real-time operational decisions. * Experience with Genesys Cloud, workforce management systems, and automatic call distribution (ACD) platforms.
Call Center Scheduling Coordinator
Costa Mesa, CA · On-site
$25.03 - $33.34/hr
Ability to analyze data, prioritize work, and make real-time operational decisions. * Experience with Genesys Cloud, workforce management systems, and automatic call distribution (ACD) platforms.
Call Center Scheduling Coordinator
Costa Mesa, CA · On-site
$25.03 - $33.34/hr
Ability to analyze data, prioritize work, and make real-time operational decisions. * Experience with Genesys Cloud, workforce management systems, and automatic call distribution (ACD) platforms.
Senior Workforce Management Real Time Analyst information
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Rapid Response Monitoring rating
8.3
Based on 6 frontline employees who took The Breakroom Quiz
12th of 116 rated security
Job description
Job Summary:
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems, dedicated to protecting life and property. The Real Time Analyst (WFM) will monitor and analyze real-time alarm and call volume to optimize operations and improve service levels through effective decision-making and collaboration with management.
Responsibilities:
• Closely monitor all Operational alarm and call traffic, advising potential changes to queues and skillsets that will improve coverage and positively impact overall service levels. Maintaining situational awareness and adaptability is key.
• Work closely with Operations supervisors and managers during shift to ensure communication of necessary changes impacting specialist and other areas of business.
• Manage the fluctuation of staffing shrinkage throughout the shift to ensure stable coverage in all areas of operations.
• Closely monitor, log and communicate any service levels at risk or not meeting requirements.
• Closely monitor volume of alarms and calls ensuring max delays remain within acceptable range to ensure business success.
• Take ownership of shift results and their impact on the business while keeping the employees and company’s best interest.
• Analyze and compare forecasted to actual daily data to identify disparities for the purpose of identifying possible issues and developing improvement for future forecast.
• Identify patterns and isolate alarm traffic generated by unforeseen circumstances.
• Use online weather resources to track adverse weather events that could impact alarm and call volume.
• Consult with Operations and Workforce Management to develop solutions to business challenges that impact overall customer service and service levels.
Qualifications:
Required:
• Bachelor or associate degree in Statistical Analysis, Communications, and/or Management-or a combination of coursework and experience.
• 1+ years of Workforce Management or Data Analyst experience.
• Previous experience with Aspect/Alvaria WFM Suite of products and services.
• Ability to be licensed in all required areas and obtain Department of Defense security clearance.
Company:
Rapid Response Monitoring is a Critical Events Response Center specializing in direct integrations with existing platforms. Founded in 1992, the company is headquartered in Syracuse, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems, dedicated to protecting life and property. The Real Time Analyst (WFM) will monitor and analyze real-time alarm and call volume to optimize operations and improve service levels through effective decision-making and collaboration with management.
Responsibilities:
• Closely monitor all Operational alarm and call traffic, advising potential changes to queues and skillsets that will improve coverage and positively impact overall service levels. Maintaining situational awareness and adaptability is key.
• Work closely with Operations supervisors and managers during shift to ensure communication of necessary changes impacting specialist and other areas of business.
• Manage the fluctuation of staffing shrinkage throughout the shift to ensure stable coverage in all areas of operations.
• Closely monitor, log and communicate any service levels at risk or not meeting requirements.
• Closely monitor volume of alarms and calls ensuring max delays remain within acceptable range to ensure business success.
• Take ownership of shift results and their impact on the business while keeping the employees and company’s best interest.
• Analyze and compare forecasted to actual daily data to identify disparities for the purpose of identifying possible issues and developing improvement for future forecast.
• Identify patterns and isolate alarm traffic generated by unforeseen circumstances.
• Use online weather resources to track adverse weather events that could impact alarm and call volume.
• Consult with Operations and Workforce Management to develop solutions to business challenges that impact overall customer service and service levels.
Qualifications:
Required:
• Bachelor or associate degree in Statistical Analysis, Communications, and/or Management-or a combination of coursework and experience.
• 1+ years of Workforce Management or Data Analyst experience.
• Previous experience with Aspect/Alvaria WFM Suite of products and services.
• Ability to be licensed in all required areas and obtain Department of Defense security clearance.
Company:
Rapid Response Monitoring is a Critical Events Response Center specializing in direct integrations with existing platforms. Founded in 1992, the company is headquartered in Syracuse, USA, with a team of 501-1000 employees. The company is currently Late Stage.
What Rapid Response Monitoring employees say
Pay
Hours and flexibility
Workplace
Get the full story on Breakroom
About Rapid Response Monitoring
Sourced by ZipRecruiter
Industry
Investigation and physical security services
Company size
501 - 1,000 Employees
Headquarters location
Syracuse, NY, US
Year founded
1992