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Senior Workforce Management Real Time Analyst Jobs

Health Plans Inc

Workforce Analyst

Westborough, MA · On-site

$28 - $30/hr

What you'll do The Workforce Analyst is responsible for monitoring, managing, and optimizing real-time contact center operations to ensure service levels and performance goals are consistently ...

New

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...

Upgrade

Director, Workforce Management

Phoenix, AZ · On-site

About the Role The Director of Workforce Management is a newly created senior role on the PSC ... real-time analytics, and tooling - and must be equally comfortable at the executive table and in ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

Ampcus Inc

Workforce Management Analyst

We are in search of a highly motivated candidate to join our talented Team as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and traffic flow to ensure service ...

M&T Bank

Workforce Management Analyst I

Bridgeport, CT · On-site

$25.07 - $41.79/hr

Workforce Management Analyst I Location: Must be able to report into the Bridgeport Center Overview ... Focuses on adjustments to current schedules with real-time/near-term timeframes. Primary ...

Black Box

Workforce Management Manager

Plano, TX · On-site

Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...

M&T Bank

Workforce Management Analyst I

Williamsville, NY · On-site

$20.55 - $34.25/hr

Focuses on adjustments to current schedules with real-time/near-term timeframes. Primary ... management to consider). * Identify, analyze and interpret patterns or trends in call volume and ...

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Senior Workforce Management Real Time Analyst information

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How much do senior workforce management real time analyst jobs pay per year?

As of Jul 24, 2026, the average yearly pay for senior workforce management real time analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.
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Senior Workforce Management Real Time Analyst jobs near you
Infographic showing various Senior Workforce Management Real Time Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 65% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.
Senior Workforce Management Consultant - Connect FCS

Senior Workforce Management Consultant - Connect FCS

Tech Mahindra (America's) Inc

Englewood, CO • Remote

$160K - $205K/yr

Other

Posted 7 days ago

Tech Mahindra rating

6.5

Company rating: 6.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

164th of 213 rated it services

Job description

Senior Workforce Management Consultant – Connect FCS

Location: Remote (USA)

Time Zone:  Must be able to work Central Time or Eastern Time hours

We are seeking an experienced Workforce Management Consultant with proven Amazon Connect FCS implementation experience to lead customer engagements from discovery through deployment and adoption. The successful candidate will serve as a trusted advisor to business and operations stakeholders while also providing hands-on configuration and implementation support.

This individual must be comfortable working independently, leading workshops, documenting requirements, configuring solutions, training end users, and ensuring implementations meet defined business objectives.


Required Qualifications

  • 5 or more years’ experience working as a Workforce Management Consultant with implementation experience and hands-on experience configuring and building workforce management solutions.
  • 1 or more years of experience specific to Amazon Connect FCS (Forecasting, Capacity Planning and Scheduling)
  • 1 or more implementations with Amazon Connect FCS solutions.
  • Experience gathering, documenting, and validating business requirements.
  • Facilitation, communication, and stakeholder management skills.
  • Experience delivering training and knowledge transfer to business and technical users.
  • Ability to translate operational requirements into scalable system configurations.
  • Ability to work Central Time or Eastern Time hours


Preferred Qualifications

  • Multiple Amazon Connect FCS implementations.
  • Experience leading enterprise-scale workforce management transformations.
  • Consulting experience in enterprise software implementations.


Key Responsibilities

  • Lead end-to-end Amazon Connect FCS implementation projects.
  • Facilitate discovery sessions with business and operations teams to gather and document requirements.
  • Analyze workforce management processes and recommend best-practice solutions.
  • Design and configure Connect FCS solutions aligned to customer requirements.
  • Perform hands-on system setup, configuration, testing, and deployment activities.
  • Work collaboratively with customer teams to build solutions and transfer knowledge throughout the project lifecycle.
  • Validate that implemented solutions meet business, operational, and reporting requirements.
  • Develop and execute user acceptance testing (UAT) plans.
  • Deliver administrator and end-user training sessions.
  • Create implementation documentation, training materials, and knowledge transfer artifacts.
  • Provide post-implementation guidance and support during stabilization periods.
  • Act as a trusted advisor and primary customer-facing consultant throughout the engagement.



Why you’ll love it here:

Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.

Applicants can expect to make between $160,000 to $205,000. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”

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