The Workforce Management Real-Time Analyst is responsible for monitoring contact center performance in real time, managing intraday staffing, supporting schedule adherence, and helping the business ...
The Workforce Management Real-Time Analyst is responsible for monitoring contact center performance in real time, managing intraday staffing, supporting schedule adherence, and helping the business ...
We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and ...
We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and ...
Workforce Management Real Time Analyst II
Phoenix, AZ · On-site +1
As a Real Time Analyst II, you will serve as the subject matter expert (SME) for real-time workforce management across our PHX and CHI locations. You will lead intraday performance monitoring ...
Workforce Management Real Time Analyst II
Phoenix, AZ · On-site +1
As a Real Time Analyst II, you will serve as the subject matter expert (SME) for real-time workforce management across our PHX and CHI locations. You will lead intraday performance monitoring ...
Real Time Analyst (EST:DE, FL, GA, KY,MD, ME, MI, TN, VA)
Miami, FL · Remote
$19.86 - $31.20/hr
Real Time Analyst Location : Remote | Must work in one of the following states: DE, FL, GA, KY,MD ... This role leverages call management and workforce tools to ensure optimal service levels, staff ...
Quick apply
Real Time Analyst (EST:DE, FL, GA, KY,MD, ME, MI, TN, VA)
Miami, FL · Remote
$19.86 - $31.20/hr
Real Time Analyst Location : Remote | Must work in one of the following states: DE, FL, GA, KY,MD ... This role leverages call management and workforce tools to ensure optimal service levels, staff ...
WFM Real Time Analyst
Las Vegas, NV · On-site
Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise ... workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral/ written ...
WFM Real Time Analyst
Las Vegas, NV · On-site
Sunday, May 24th 2026 by 11:59 PM Position overview As a Real Time Analyst you use your expertise ... workforce management experience is a plus * High school degree * CEFR B1-B2 English (oral/ written ...
Real Time Analyst (MST: AZ, ND, SD, NE, KS)
Scottsbluff, NE · Remote
$19.86 - $31.20/hr
Real Time Analyst Location : Remote | Must work in one of the following states:AZ, ND, SD, NE, KS ... This role leverages call management and workforce tools to ensure optimal service levels, staff ...
Quick apply
Real Time Analyst (MST: AZ, ND, SD, NE, KS)
Scottsbluff, NE · Remote
$19.86 - $31.20/hr
Real Time Analyst Location : Remote | Must work in one of the following states:AZ, ND, SD, NE, KS ... This role leverages call management and workforce tools to ensure optimal service levels, staff ...
Real Time Specialist Workforce Management Apply now Your potential has a place here with TTECs ... Youll analyze and compare staffing daily headcount to total headcount, how many people are ...
Real Time Specialist Workforce Management Apply now Your potential has a place here with TTECs ... Youll analyze and compare staffing daily headcount to total headcount, how many people are ...
Workforce Management Analyst
Fayetteville, NC · On-site
$13/hr
This role focuses on real-time workforce support, on-floor staffing coordination, and KPI ... management and real-time operations. * Strong analytical, problem-solving, and root cause analysis ...
Workforce Management Analyst
Fayetteville, NC · On-site
$13/hr
This role focuses on real-time workforce support, on-floor staffing coordination, and KPI ... management and real-time operations. * Strong analytical, problem-solving, and root cause analysis ...
The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Quick apply
The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Tampa, FL · On-site
Make real-time staffing adjustments to address coverage or adherence gaps Reporting, Analytics ... of workforce management experience in a high-volume call center * Experience with cloud-based ...
Workforce Management Analyst
Tampa, FL · On-site
Make real-time staffing adjustments to address coverage or adherence gaps Reporting, Analytics ... of workforce management experience in a high-volume call center * Experience with cloud-based ...
Monitors intraday volume, real-time staffing levels, and agent adherence throughout the day to ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Monitors intraday volume, real-time staffing levels, and agent adherence throughout the day to ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...
Workforce Management Analyst
Coppell, TX · On-site
This role will play a pivotal part in optimizing staffing models, managing workforce data, and enabling real-time and strategic decisions through advanced reporting and analytics. The role is faster ...
Workforce Management Analyst
Coppell, TX · On-site
This role will play a pivotal part in optimizing staffing models, managing workforce data, and enabling real-time and strategic decisions through advanced reporting and analytics. The role is faster ...
Responsibilities: • Provide real-time monitoring via available software tools and workforce ... The Workforce Management (WFM) Inside Sales Analyst is responsible for building and optimizing ...
Responsibilities: • Provide real-time monitoring via available software tools and workforce ... The Workforce Management (WFM) Inside Sales Analyst is responsible for building and optimizing ...
Analyst, Workforce Management
Groton, CT · On-site
KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Analyst, Workforce Management
Groton, CT · On-site
KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and ... Workforce Management Supervisor to analyze and assess vacation allotments for teams under WFM ...
Workforce Analyst
Indianapolis, IN · On-site
Job Summary The Workforce Analyst is responsible for optimizing contact center performance through workforce management practices including scheduling, real-time adherence monitoring, timecard ...
Workforce Analyst
Indianapolis, IN · On-site
Job Summary The Workforce Analyst is responsible for optimizing contact center performance through workforce management practices including scheduling, real-time adherence monitoring, timecard ...
... Management in ... real time and execution of the plan provided by the Workforce Analyst. The Workforce Planning ...
... Management in ... real time and execution of the plan provided by the Workforce Analyst. The Workforce Planning ...
Manager, Workforce Management
Carmel, IN · On-site
Real-Time Workforce Management * Lead real-time management to ensure schedule adherence, service ... Analyze labor utilization, occupancy, and overtime to identify efficiency opportunities. * Provide ...
Manager, Workforce Management
Carmel, IN · On-site
Real-Time Workforce Management * Lead real-time management to ensure schedule adherence, service ... Analyze labor utilization, occupancy, and overtime to identify efficiency opportunities. * Provide ...
CoreCivic is currently seeking a Workforce Management (WFM) Analyst. Comejoin a team that is dedicated to making an impact for the people andcommunities we serve. *This position requires 4 days (Mon ...
CoreCivic is currently seeking a Workforce Management (WFM) Analyst. Comejoin a team that is dedicated to making an impact for the people andcommunities we serve. *This position requires 4 days (Mon ...
Freelance Workforce Management Real Time Analyst information
See salary details
$43K - $44.9K
12% of jobs
$44.9K - $46.7K
8% of jobs
$47.9K is the 25th percentile. Wages below this are outliers.
$46.7K - $48.6K
9% of jobs
$48.6K - $50.5K
14% of jobs
The median wage is $51K / yr.
$50.5K - $52.3K
28% of jobs
$52.8K is the 75th percentile. Wages above this are outliers.
$52.3K - $54.2K
16% of jobs
$54.2K - $56K
2% of jobs
$56K - $57.9K
2% of jobs
$57.9K - $59.8K
2% of jobs
$59.8K - $61.6K
0% of jobs
$61.6K - $63.5K
7% of jobs
$43K
$52K
$63.5K
How much do freelance workforce management real time analyst jobs pay per year?
What does a Freelance Workforce Management Real Time Analyst do?
What are the key skills and qualifications needed to thrive as a Freelance Workforce Management Real Time Analyst, and why are they important?
What is the difference between Freelance Workforce Management Real Time Analyst vs Freelance Workforce Planning Analyst?
| Aspect | Freelance Workforce Management Real Time Analyst | Freelance Workforce Planning Analyst |
|---|---|---|
| Primary Focus | Monitoring and adjusting staffing in real-time to meet demand | Forecasting and planning staffing needs for future periods |
| Skills & Certifications | Real-time analytics, scheduling tools, communication skills | Data analysis, forecasting, strategic planning |
| Work Environment | Contact centers, customer service operations | Contact centers, operational planning teams |
| Usage in Industry | Daily operational adjustments | Long-term staffing strategies |
While both roles involve workforce management, the Freelance Workforce Management Real Time Analyst focuses on immediate staffing adjustments based on real-time data, whereas the Freelance Workforce Planning Analyst concentrates on forecasting and planning staffing needs for future periods. Both roles require analytical skills, but their scope and timing differ significantly.
What are some common challenges faced by Freelance Workforce Management Real Time Analysts, and how can they be addressed?

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 15 days ago
Job description
Orion180 is proud to call three vibrant cities home. Our headquarters on Florida's stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.
We are looking to hire a Workforce Management Real-Time Analyst to join our fast-paced and growing Customer Experience Team!
The Workforce Management Real-Time Analyst is responsible for monitoring contact center performance in real time, managing intraday staffing, supporting schedule adherence, and helping the business meet service level and operational goals. This role partners closely with operations leadership to identify risks, recommend staffing actions, and communicate performance updates throughout the day.
Key Responsibilities
- Monitor real-time contact center performance, including call volume, queue conditions, service levels, agent states, and backlog trends.
- Track schedule adherence and partner with operations leaders to address attendance, break, meal, and auxiliary time exceptions.
- Make intraday staffing recommendations to help balance customer demand with available resources across supported channels.
- Coordinate real-time mitigation actions such as overtime, voluntary time off, schedule adjustments, and staffing reallocations when needed.
- Communicate timely updates on service level risks, performance trends, and operational impacts to leaders and stakeholders.
- Prepare and distribute intraday, daily, weekly, and monthly reports related to service level, occupancy, adherence, shrinkage, and other workforce metrics.
- Analyze performance trends and document drivers affecting results to support forecasting, planning, and continuous improvement efforts.
- Work closely with workforce management and operations teams to support process improvements, special projects, and other assigned responsibilities.
Core Competencies
- Strong initiative and sound judgment in a fast-paced environment.
- Effective time management and ability to work independently with minimal supervision.
- Strong organizational skills with the ability to manage multiple priorities at once.
- Professional verbal and written communication skills.
- Strong problem-solving skills and attention to detail.
- Adaptability, flexibility, and a collaborative team mindset.
- Reliable attendance and consistent follow-through.
Required Qualifications
Education and Work Authorization
- High school diploma or GED required.
- U.S. Citizen or Green Card Holder Required
Experience
- Previous call center experience required.
- Advanced Microsoft Excel skills, including formulas and report creation.
- Ability to analyze data, identify trends, and support forecasting decisions.
- Strong attention to detail and a high level of accuracy.
- Ability to multitask and remain focused while working with reports and real-time data for extended periods.
- Professional work ethic and strong sense of accountability.
Preferred Qualifications
- Workforce management experience is preferred
- Experience with workforce management and contact center platforms such as IEX, CMS, Avaya, Symposium, Blue Pumpkin, or similar systems is considered an asset.
- VBA or automation experience is also a plus.
Work Schedule
Must be available to work within operating hours of 8:00 AM to 8:00 PM, Monday through Friday, based on business needs and assigned schedule.
WHAT'S IN IT FOR YOU:
Join Our Team & Make an Impact! At Orion180, we don't just meet expectations, we exceed them. If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
- Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
- Compensation: Competitive base pay and performance bonuses.
- Career Growth: Mentorship, growth tracks, and professional development.
- Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!
The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.
While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.
Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.
About Orion180
Sourced by ZipRecruiter
Industry
Insurance services
Company size
51 - 200 Employees
Headquarters location
Melbourne, FL, US
Year founded
2017