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Freelance Workforce Management Real Time Analyst Jobs in Florida

Chewy

Real-Time Analyst

Hollywood, FL

Workforce Specialist 2 (RTA2) Our Opportunity: As a CS Real Time Analyst, you will manage CS Operations, Customer Experience, and Agent through a combination of real time performance management ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tampa, FL · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...

Field Operations

Traffic Workforce Analyst

Tampa, FL · On-site

... Management teams in administering real time overtime and voluntary time off activities ... Such analysis should be thorough, self-explanatory, and detailed as to the cause of the miss ...

Exzeo Group

Workforce Manager

Tampa, FL · On-site

$70 - $95/hr

Strong understanding of call center workforce management principles, including forecasting, scheduling, capacity planning, and real-time management. * Experience analyzing operational data and ...

Exzeo Group, Inc

Workforce Manager

Tampa, FL · On-site

$85 - $110/hr

REQUIRED SKILLS & EXPERIENCEStrong understanding of call center workforce management principles, including forecasting, scheduling, capacity planning, and real-time management.Experience analyzing ...

EXZEO GROUP, INC

Workforce Manager

Tampa, FL

Strong understanding of call center workforce management principles, including forecasting, scheduling, capacity planning, and real-time management. * Experience analyzing operational data and ...

EmpiRx Health, LLC

Workforce Analyst

Orlando, FL · On-site

Workforce Management: Update scheduling in relation to absences, tardies, leave earlies, and ... Real-time monitoring: Tracking agent performance metrics like call volume, hold times, and ...

Blew & Associates, PA

Zoning Analyst

Miami, FL · On-site

$60 - $80/hr

Blew is currently seeking a highly motivated and detail-oriented Zoning Analyst to join our team ... Self-starter and independent time management skills Benefits * 100% coverage of health benefits ...

Deloitte

Cloud FinOps Analyst

Tampa, FL · On-site

The role involves managing cloud financial operations, creating dashboards, analyzing cloud costs, and collaborating with various teams to ensure efficient cloud resource management. Responsibilities ...

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Freelance Workforce Management Real Time Analyst information

What does a freelance workforce management real time analyst do?

A Freelance Workforce Management Real Time Analyst monitors and manages workforce operations on a real-time basis to ensure service levels are met, especially in environments like call centers or customer support teams. Their responsibilities include tracking agent adherence, adjusting schedules to handle fluctuations in demand, and providing live updates to management to optimize staffing. As freelancers, they may work with multiple clients, offering flexibility and specialized expertise to help organizations maintain efficient operations and meet key performance indicators.

What are the key skills and qualifications needed to thrive as a freelance workforce management real time analyst?

To thrive as a Freelance Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and experience with workforce management concepts, typically supported by relevant experience or education in business or analytics. Familiarity with workforce management software such as NICE, Verint, or Genesys, and proficiency in Excel and data reporting tools, are commonly required. Excellent communication, problem-solving abilities, and adaptability help you respond quickly to changing operational needs and collaborate with remote teams. These skills ensure optimal staffing, efficient service delivery, and the ability to proactively address real-time workforce challenges in dynamic environments.

What are some common challenges faced by freelance workforce management real time analysts, and how can they be addressed?

Freelance Workforce Management Real Time Analysts often face challenges such as adapting quickly to varying client systems, managing multiple client expectations simultaneously, and responding promptly to unexpected changes in call or workflow volumes. To address these challenges, it's important to develop strong communication skills, maintain flexible work habits, and stay updated on the latest workforce management tools. Proactively setting clear expectations with clients and utilizing automation or reporting tools can also help streamline real-time analysis and response.

What is the difference between Freelance Workforce Management Real Time Analyst vs Freelance Workforce Planning Analyst?

AspectFreelance Workforce Management Real Time AnalystFreelance Workforce Planning Analyst
Primary FocusMonitoring and adjusting staffing in real-time to meet demandForecasting and planning staffing needs for future periods
Skills & CertificationsReal-time analytics, scheduling tools, communication skillsData analysis, forecasting, strategic planning
Work EnvironmentContact centers, customer service operationsContact centers, operational planning teams
Usage in IndustryDaily operational adjustmentsLong-term staffing strategies

While both roles involve workforce management, the Freelance Workforce Management Real Time Analyst focuses on immediate staffing adjustments based on real-time data, whereas the Freelance Workforce Planning Analyst concentrates on forecasting and planning staffing needs for future periods. Both roles require analytical skills, but their scope and timing differ significantly.

What are popular job titles related to Freelance Workforce Management Real Time Analyst jobs in Florida?

For Freelance Workforce Management Real Time Analyst jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Freelance Workforce Management Real Time Analyst jobs in Florida look for?

The top searched job categories for Freelance Workforce Management Real Time Analyst jobs in Florida are:

What cities in Florida are hiring for Freelance Workforce Management Real Time Analyst jobs?

Cities in Florida with the most Freelance Workforce Management Real Time Analyst job openings:

Freelance Workforce Management Real Time Analyst jobs near you
Infographic showing various Freelance Workforce Management Real Time Analyst job openings in Florida as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 100% In-person job distribution.

Workforce Management Real-Time Analyst

Emovis

Orlando, FL • On-site

Temporary

This job post has expired today. Applications are no longer accepted.

Job description

About Emovis
At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.
Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.
Job Purpose
The Real-Time Analyst coordinates real-time workforce activities to cover the contact center hours of operation and conducts various statistical reports related to workforce resources, reports to the VP Workforce Management/Workforce Manager. Accountable for monitoring intraday events and performance according to daily, weekly and monthly forecasts / plans and initiating or recommending action plans based on service level objectives. Participate in daily workforce/operations touch base sessions to communicate contact center intraday plan.
Responsibilities
  • Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine best course of action to fill resource needs/maintain service levels.
  • Provide real time status anomalies to operations.
  • Coordinate with Operations teams to achieve service-level goals/business objectives for a multi-site operation.
  • Track, report and call out real-time adherence issues.
  • Maintain and update attendance call outs in call out tracker and workforce management system.
  • Update scheduling activity exceptions to correct approved schedule deviations for adherence reporting.
  • Process shift trades, schedule change requests, and time off request after schedules are released by analyst.
  • Track and trend analysis for absenteeism and schedule adherence
  • Review and respond to schedule inquiries from management and agents and partner with Analyst for plan of action
  • Provides intraday recommendations related to staffing gaps such as overtime, VTO, etc.
  • Collaborate with call center managers and supervisors to identify and address staffing gaps and operational challenges.
  • Develop and maintain effective communication channels with call center agents, providing timely updates on schedules and any changes.
  • Maintain and update workforce management systems and tools to ensure accurate and up-to-date information.
  • Stay updated with industry trends and best practices in workforce management to enhance overall call centre performance.
  • Attends meetings with operations to report out on trends related and not limited to attendance, adherence, attrition, associate behavior's, etc.
  • Build strong interpersonal relationships with operational partners.
  • Work independently as well as in a team environment
  • Performs other related duties as assigned.

Educational Requirements
  • High School Diploma or equivalent
  • Bachelor's degree in business operations or equivalent education and experience, preferred but not required.
  • 1-2 years of contact center experience as a workforce real-time analyst, traffic coordinator or workforce scheduling analyst.
  • Availability to work during contact center hours of operation, Monday-Friday 7 AM - 7 PM, Saturday 8:30 AM - 5 PM.

Experience Requirements
  • Experience using workforce management software, Verint, IEX, Alvaria (Genesys Cloud WEM) preferred.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to work independently.
  • Ability to function well in a high-paced and at times stressful environment.
  • Decision-making skills, critical-thinking skills, excellent verbal and written communications skills
  • Proficient with Microsoft Office Suite or related software.

Travel Requirements
  • No travel required.

Physical Requirements/Demands
All requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.
While performing the duties for this job, the employee may be required/subjected to:
  • Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
  • Standing, walking, lifting, carrying, reaching, pushing, and pulling.
  • Must be able to lift 15 pounds at a time.

Competencies
  • Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
  • Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
  • Change - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
  • Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
  • Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
  • Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.

Why Work with Us
Reward & Recognition
We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
Be Part of Something Big
What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
Flexible Work Schedule
Where possible, we'll help you work when you need to, because life happens.
Everyone Has a Voice
Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
Room to Grow
Learning is built into every role here. You'll get mentorship and take ownership.
Make Your Move
Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
All-Inclusive
Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.

Apply