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Workforce Management Intraday Analyst Jobs (NOW HIRING)

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Analyze intraday and historical performance to support operational service goals. * Identify call ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Analyze intraday and historical performance to support operational service goals. * Identify call ...

Ampcus Inc

Workforce Management Analyst

... as a Workforce Management Analyst. The role involves monitoring and analyzing call volume and ... Responsibilities : • 25% Analyzes intraday and historical performance to respond/plan ...

MCI Careers

Workforce Management Manager

Wichita, KS

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Oversees the full forecasting cycle, including longterm, shortterm, and intraday projections, and ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Oversees the full forecasting cycle, including long-term, short-term, and intraday projections, and ...

MCI Careers

Workforce Management Manager

Wichita, KS

Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear ... Oversees the full forecasting cycle, including longterm, shortterm, and intraday projections, and ...

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Workforce Management Intraday Analyst information

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$38.5K

$97.6K

$172.5K

How much do workforce management intraday analyst jobs pay per year?

As of Jul 30, 2026, the average yearly pay for workforce management intraday analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a Workforce Management Intraday Analyst job?

A Workforce Management Intraday Analyst monitors real-time call center operations to ensure staffing levels align with customer demand. They analyze intraday performance metrics, track schedule adherence, and make adjustments to optimize service levels. Their role involves collaborating with different teams to manage workloads, reallocate resources, and minimize service disruptions. Effective decision-making and strong analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Workforce Management Intraday Analyst position, and why are they important?

To thrive as a Workforce Management Intraday Analyst, you need strong analytical skills, proficiency in data interpretation, and experience in workforce planning or contact center operations, often supported by a degree in business, mathematics, or a related field. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as advanced Excel skills, is typically required. Attention to detail, effective communication, and the ability to remain calm under pressure are valuable soft skills for this role. These competencies are essential to ensure accurate staffing, real-time issue resolution, and optimal service levels in fast-paced environments.

What are the typical daily responsibilities of a Workforce Management Intraday Analyst?

As a Workforce Management Intraday Analyst, your daily responsibilities include monitoring real-time call volume and agent adherence, making intraday schedule adjustments, and communicating with operations teams to address staffing gaps. You proactively analyze data to anticipate potential service level concerns and implement plans to optimize resource allocation throughout the day. The role often involves collaborating closely with contact center leaders, team supervisors, and workforce planners to ensure business goals and customer expectations are met. You may also participate in reporting and post-interval analysis to drive continuous improvement.

More about Workforce Management Intraday Analyst jobs
What states have the most Workforce Management Intraday Analyst jobs? States with the most job openings for Workforce Management Intraday Analyst jobs include:
What job categories do people searching Workforce Management Intraday Analyst jobs look for? The top searched job categories for Workforce Management Intraday Analyst jobs are:
Workforce Management Intraday Analyst jobs near you
Infographic showing various Workforce Management Intraday Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Workforce Management Analyst

Staffingine LLC

Coppell, TX • On-site

Contractor

Re-posted 13 days ago

Job description

Job Title: Workforce Management Analyst 
Job Location: Coppell, TX 
Job Type: Contract

Job Description:  

  • Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels across all queues to ensure targets are met. 

  • Analyze intraday trends in call arrival patterns, handle times, and agent availability to make proactive adjustments and maintain operational efficiency. 

  • Adjust routing strategies and skill assignments in real time to balance workload and optimize service delivery across channels and queues. 

  • Track and report key intraday metrics, including service level, occupancy, shrinkage, and adherence, providing timely updates and insights to leadership. 

  • Identify and escalate deviations from forecast or schedule, recommending immediate actions to mitigate service impacts. 

  • Monitor agent schedule adherence and productivity, promptly communicating non-adherence and performance concerns to team leaders. 

  • Coordinate with operations and support teams to plan and manage offline activities (training, meetings, coaching) without compromising service level goals. 

  • Maintain accurate schedule data by entering exceptions, managing schedule changes, and responding to ad hoc scheduling requests. 

  • Perform intraday analysis and root-cause evaluation for service level misses, system issues, or unexpected volume fluctuations. 

  • Collaborate with WFM forecasting and scheduling teams to provide feedback on intraday performance trends and future planning assumptions. 

  • Communicate actionable recommendations to operations leaders to drive continuous improvement in queue management and staffing optimization. 

  • Assist in developing and refining real-time procedures, tools, and reporting dashboards to enhance visibility and decision-making. 

  • Participate in post-day reviews and planning sessions to identify improvement opportunities for future intraday management. 

  • Perform other related duties as assigned, supporting the WFM team’s mission to deliver optimal customer and employee experiences.