ZipRecruiter

Log In

1

Workforce Management Intraday Analyst Jobs in Texas

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

$48K - $72K/yr

Manage intraday call volume forecasts and allocation changes between HCA and vendor partners ... Identify trends, risks, and opportunities through analysis of dialer and workforce data. * Partner ...

USAA

Workforce Management Analyst Senior

San Antonio, TX · Hybrid

$79K - $105K/yr

The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...

USAA

Workforce Management Analyst Senior

San Antonio, TX · On-site

$79K - $104K/yr

The Opportunity We are seeking a dedicated Workforce Management Analyst Senior to support the operational performance of the IT Service Desk and Internal Workforce Support organization through ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

Black Box

Workforce Management Manager

Plano, TX · On-site

... Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies ... Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and ...

next page

Showing results 1-20

All JobsWorkforce Management Intraday Analyst JobsWorkforce Management Intraday Analyst Jobs in Texas

Workforce Management Intraday Analyst information

See Texas salary details

$35.9K

$90.9K

$160.7K

How much do workforce management intraday analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for workforce management intraday analyst in Texas is $90,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a workforce management intraday analyst?

A Workforce Management Intraday Analyst monitors real-time call center operations to ensure staffing levels align with customer demand. They analyze intraday performance metrics, track schedule adherence, and make adjustments to optimize service levels. Their role involves collaborating with different teams to manage workloads, reallocate resources, and minimize service disruptions. Effective decision-making and strong analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the workforce management intraday analyst position?

To thrive as a Workforce Management Intraday Analyst, you need strong analytical skills, proficiency in data interpretation, and experience in workforce planning or contact center operations, often supported by a degree in business, mathematics, or a related field. Familiarity with workforce management software such as NICE, Verint, or Genesys, as well as advanced Excel skills, is typically required. Attention to detail, effective communication, and the ability to remain calm under pressure are valuable soft skills for this role. These competencies are essential to ensure accurate staffing, real-time issue resolution, and optimal service levels in fast-paced environments.

What does a workforce management intraday analyst do?

As a Workforce Management Intraday Analyst, your daily responsibilities include monitoring real-time call volume and agent adherence, making intraday schedule adjustments, and communicating with operations teams to address staffing gaps. You proactively analyze data to anticipate potential service level concerns and implement plans to optimize resource allocation throughout the day. The role often involves collaborating closely with contact center leaders, team supervisors, and workforce planners to ensure business goals and customer expectations are met. You may also participate in reporting and post-interval analysis to drive continuous improvement.

What are popular job titles related to Workforce Management Intraday Analyst jobs in Texas? For Workforce Management Intraday Analyst jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Workforce Management Intraday Analyst jobs in Texas look for? The top searched job categories for Workforce Management Intraday Analyst jobs in Texas are:
Workforce Management Intraday Analyst jobs near you
Infographic showing various Workforce Management Intraday Analyst job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 74% In-person, 8% Hybrid, and 18% Remote job distribution, with an average salary of $90,907 per year, or $43.7 per hour.

Workforce Management Analyst

Staffingine LLC

Coppell, TX • On-site

Contractor

Re-posted 22 days ago

Job description

Job Title: Workforce Management Analyst 
Job Location: Coppell, TX 
Job Type: Contract

Job Description:  

  • Monitor and manage real-time call center performance, including call volumes, AHT, staffing levels, and service levels across all queues to ensure targets are met. 

  • Analyze intraday trends in call arrival patterns, handle times, and agent availability to make proactive adjustments and maintain operational efficiency. 

  • Adjust routing strategies and skill assignments in real time to balance workload and optimize service delivery across channels and queues. 

  • Track and report key intraday metrics, including service level, occupancy, shrinkage, and adherence, providing timely updates and insights to leadership. 

  • Identify and escalate deviations from forecast or schedule, recommending immediate actions to mitigate service impacts. 

  • Monitor agent schedule adherence and productivity, promptly communicating non-adherence and performance concerns to team leaders. 

  • Coordinate with operations and support teams to plan and manage offline activities (training, meetings, coaching) without compromising service level goals. 

  • Maintain accurate schedule data by entering exceptions, managing schedule changes, and responding to ad hoc scheduling requests. 

  • Perform intraday analysis and root-cause evaluation for service level misses, system issues, or unexpected volume fluctuations. 

  • Collaborate with WFM forecasting and scheduling teams to provide feedback on intraday performance trends and future planning assumptions. 

  • Communicate actionable recommendations to operations leaders to drive continuous improvement in queue management and staffing optimization. 

  • Assist in developing and refining real-time procedures, tools, and reporting dashboards to enhance visibility and decision-making. 

  • Participate in post-day reviews and planning sessions to identify improvement opportunities for future intraday management. 

  • Perform other related duties as assigned, supporting the WFM team’s mission to deliver optimal customer and employee experiences.