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Workforce Management Analyst Remote Jobs in Texas

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Perform continual analysis of current performance (noting recent historical trends) and conduct ... channel remote agent workforce. * Maintain constant communication with Program Success teams to ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

Perform continual analysis of current performance (noting recent historical trends) and conduct ... channel remote agent workforce. * Maintain constant communication with Program Success teams to ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Platform Management: Configure and maintain a 3rd party analytics tool to extract insights, monitor ...

NAVA Software Solutions

Data Analyst - Remote

Houston, TX · On-site +1

Data Analyst Location: Remote Duration: 6 months- Initially 20- 30 hours a week. Data Analyst Role ... We have an overall project manager person that has done this before managing the overall effort. We ...

Humana

Configuration Management Analyst

Dallas, TX · On-site +1

As a Configuration Management Analyst, you will be instrumental in advancing our capabilities ... Remote in these locations (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and ...

New

Humana

Configuration Management Analyst

Dallas, TX · On-site +1

As a Configuration Management Analyst, you will be instrumental in advancing our capabilities ... Remote in these locations (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and ...

New

Humana

Configuration Management Analyst

Dallas, TX · On-site +1

As a Configuration Management Analyst, you will be instrumental in advancing our capabilities ... Remote in these locations (Louisville, Dallas, Florida (Ft. Lauderdale/Tampa), Washington D.C. and ...

YO AI Labs

Data Privacy Analyst - Remote

Dallas, TX · Remote

$31 - $60/hr

Data Privacy Analyst Job Type: Contractor Location: Remote Job Overview We are seeking experienced ... Experience with legal document review, litigation support, or managed legal services. * Familiarity ...

YO AI Labs

Data Privacy Analyst - Remote

Austin, TX · Remote

$31 - $60/hr

Data Privacy Analyst Job Type: Contractor Location: Remote Job Overview We are seeking experienced ... Experience with legal document review, litigation support, or managed legal services. * Familiarity ...

YO AI Labs

Data Privacy Analyst - Remote

Houston, TX · Remote

$31 - $60/hr

Data Privacy Analyst Job Type: Contractor Location: Remote Job Overview We are seeking experienced ... Experience with legal document review, litigation support, or managed legal services. * Familiarity ...

Deckers

Inventory Management Analyst Reports to: Sr. Manager, Inventory Management Location ... US (Remote) Interested applicants mustresidein one of the following approvedstates:Arizona ...

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Workforce Management Analyst Remote information

What is a workforce management analyst?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

How does a remote workforce management analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What are the key skills and qualifications needed to thrive as a workforce management analyst, and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are the most commonly searched types of Workforce Management Analyst jobs in Texas?

The most popular types of Workforce Management Analyst jobs in Texas are:

What are popular job titles related to Workforce Management Analyst Remote jobs in Texas?

For Workforce Management Analyst Remote jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Workforce Management Analyst Remote jobs in Texas look for?

The top searched job categories for Workforce Management Analyst Remote jobs in Texas are:

What cities in Texas are hiring for Workforce Management Analyst Remote jobs?

Cities in Texas with the most Workforce Management Analyst Remote job openings:

Workforce Management Analyst Remote jobs near you
Infographic showing various Workforce Management Analyst Remote job openings in Texas as of September 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Workforce Management Coordinator

Plano, TX • On-site, Remote

WSOL LLC
Internet and IT • 11 - 50 employees
Learn more about WSOL LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management with the purpose of optimizing resources to achieve business objectives
PRINCIPAL ACCOUNTABILITIES
  • Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
  • Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Program Success teams to achieve service level goals / business objectives for a multi-client and multi-channel remote agent workforce.
  • Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results.
  • Update internal and external reports. Distribute reports as instructed.

PLEASE NOTE: Although work is performed 100% virtually from home, eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin. Visa sponsorship is not available for this position.
Minimum of two years of experience performing WFM-related functions (specifically real-time management), preferably in a multi-department/site contact center environment.
Experience with WFM software that includes real-time adherence preferred.
Good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and ability to organize/analyze data in a structured manner.
Competency communicating with all organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment.
Ability to multi-task, be detail-oriented, meet deadlines and be accountable for performance.
Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.
Ability to use a keyboard and work at a computer for a large portion of the work period.
Ability to work variable hours, which may include evenings and weekends.
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Work From Home
WSOL logo

About WSOL

Sourced by ZipRecruiter

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Aurora, IL, US

Year founded

1995

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