ZipRecruiter

Log In

1

Director Workforce Management Jobs in Texas (NOW HIRING)

RoadVantage

Workforce Management Specialist

Austin, TX · On-site

Claims Direct Reports: No Exempt Status: Non-Exempt Job Purpose We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing ...

ASM Research

Workforce Manager

San Antonio, TX · On-site

Gathers feedback and recommendations for management, and executes changes as directed. * Partners with other team members to guarantee project success and customer satisfaction. Follows up on open ...

New

Simmons Bank

Workforce Planning Manager

Houston, TX

Deep understanding of workforce management principles in a retail, contact center, or service environment. * Proven ability to influence leaders without direct authority. * High attention to detail ...

Simmons Bank

Workforce Planning Manager

Dallas, TX · On-site

Deep understanding of workforce management principles in a retail, contact center, or service environment. * Proven ability to influence leaders without direct authority. * High attention to detail ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Provide real-time monitoring via available tools and workforce management techniques to make intra ... in a self-directed manner to improve performance and position added-value. Ability to use a ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

Provide real-time monitoring via available tools and workforce management techniques to make intra ... in a self-directed manner to improve performance and position added-value. Ability to use a ...

next page

Showing results 1-20

All JobsWorkforce Management JobsDirector Workforce Management JobsDirector Workforce Management Jobs in Texas

Director Workforce Management information

See Texas salary details

$31.2K

$109.5K

$182.1K

How much do director workforce management jobs pay per year?

As of Aug 27, 2026, the average yearly pay for director workforce management in Texas is $109,451.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $146,300.00 per year, depending on experience, location, and employer.

What does a director workforce management do?

A Director of Workforce Management oversees workforce planning, forecasting, and scheduling to optimize labor resources. They analyze data, implement workforce strategies, and ensure operational efficiency while aligning staffing with business needs. Additionally, they collaborate with leadership to improve productivity, manage labor costs, and enhance employee engagement. Their role is crucial in industries like call centers, retail, and healthcare, where workforce efficiency directly impacts service delivery and profitability.

What are the key skills and qualifications needed to thrive in the director workforce management position, and why are they important?

To thrive as a Director Workforce Management, you need expertise in workforce planning, data analysis, labor forecasting, and leadership, typically supported by a bachelor’s or master’s degree in business, human resources, or a related field. Familiarity with workforce management systems (such as Kronos, ADP, or Workday), advanced Excel skills, and sometimes relevant certifications (like SHRM-SCP) are highly valued. Outstanding communication, strategic thinking, and problem-solving abilities set top candidates apart in this position. These skills and qualifications are crucial for optimizing workforce efficiency, meeting organizational goals, and leading cross-functional teams effectively.

What are the most commonly searched types of Workforce Management jobs in Texas?

The most popular types of Workforce Management jobs in Texas are:

What are popular job titles related to Director Workforce Management jobs in Texas?

For Director Workforce Management jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Director Workforce Management jobs in Texas look for?

The top searched job categories for Director Workforce Management jobs in Texas are:

What cities in Texas are hiring for Director Workforce Management jobs?

Cities in Texas with the most Director Workforce Management job openings:

Director Workforce Management jobs near you
Infographic showing various Director Workforce Management job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $109,451 per year, or $52.6 per hour.

Workforce Management Specialist

Austin, TX • On-site

RoadVantage
Insurance Services • 11 - 50 employees
Learn more about RoadVantageexternal

Full-time

Re-posted 3 days ago

Job description

Workforce Management Specialist
Job Description
Title: Workforce Management Specialist
Reports to: Claims Manager
Department: Claims
Direct Reports: No
Exempt Status: Non-Exempt
Job Purpose
We are looking for a detail-oriented Workforce Management Specialist to join our Claims Team. This role is responsible for managing workforce management applications, creating accurate staff forecasts and projections, generating performance and employee metric reports, and optimizing staffing levels to ensure service goals are consistently met. The ideal candidate has strong analytical skills and hands-on experience with WFM tools in a call center environment.

Essential Job Functions
  • Monitor real-time staffing conditions and make intraday adjustments to support service level goals
  • Maintain and audit employee schedules, time-off requests, and schedule changes within WFM systems
  • Analyze trends and provide recommendations related to staffing, scheduling, productivity, and operational efficiency
  • Support implementation and continuous improvement of workforce management processes and reporting tools
  • Prepare and analyze employee metric reports (attendance, performance, productivity, and quality metrics) to support staffing projections and operational decision-making
  • Create and maintain employee schedules
  • Partner with Claims leadership, training, and quality teams to align staffing plans with business objectives
  • Provide ad hoc reporting and workforce analysis as requested by leadership
  • Assist with capacity planning and budgeting for future hiring needs

Minimum Qualifications
  • 2–4 years of experience in Workforce Management, preferably in a call center or contact center environment
  • Strong experience with Workforce Management (WFM) systems and forecasting methodologies
  • Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, charts, data analysis)
  • Solid understanding of call center metrics (Service Level, AHT, Occupancy, Adherence, etc.)
  • Experience creating and analyzing employee performance and attendance reports
  • Strong analytical, organizational, and communication skills with the ability to present data-driven recommendations to leadership

Preferred Qualifications
  • Experience with the NICE InContact platform (highly preferred)
  • Familiarity with other WFM tools (e.g., NICE WFM, Verint, Genesys, or similar)
  • Experience with data visualization tools (Power BI, etc.)
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Apply