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Remote Workforce Management Jobs in Texas (NOW HIRING)

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... channel remote agent workforce. * Maintain constant communication with Program Success teams to ... specifically real-time management), preferably in a multi-department/site contact center ...

2020 Companies

Scheduling Manager

Houston, TX · On-site +1

$56K/yr

... a remote Scheduling Manager The Scheduling Manager is responsible for leading the Scheduling Team ... Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience

2020 Companies

Scheduling Manager

Houston, TX · On-site +1

$56K/yr

... a remote Scheduling Manager The Scheduling Manager is responsible for leading the Scheduling Team ... Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience

2020 Companies

Scheduling Manager

Southlake, TX · On-site +1

$56K/yr

... a remote Scheduling Manager The Scheduling Manager is responsible for leading the Scheduling Team ... Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience

2020 Companies

Scheduling Manager

Southlake, TX · On-site +1

$56K/yr

... a remote Scheduling Manager The Scheduling Manager is responsible for leading the Scheduling Team ... Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience

2020 Companies, Inc.

Scheduling Manager

Houston, TX · On-site +1

$56K/yr

... a remote Scheduling Manager The Scheduling Manager is responsible for leading the Scheduling Team ... Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience

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All JobsWorkforce Management JobsRemote Workforce Management JobsRemote Workforce Management Jobs in Texas

Remote Workforce Management information

See Texas salary details

$23.3K

$71.2K

$150.9K

How much do remote workforce management jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote workforce management in Texas is $71,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $85,700.00 per year, depending on experience, location, and employer.

What is remote workforce management?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in remote workforce management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in remote workforce management, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

What are the most commonly searched types of Workforce Management jobs in Texas? The most popular types of Workforce Management jobs in Texas are:
What are popular job titles related to Remote Workforce Management jobs in Texas? For Remote Workforce Management jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management jobs in Texas look for? The top searched job categories for Remote Workforce Management jobs in Texas are:
What cities in Texas are hiring for Remote Workforce Management jobs? Cities in Texas with the most Remote Workforce Management job openings:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $71,194 per year, or $34.2 per hour.

Sr. Workforce Management

Selene Holdings

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending schedules as needed. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level by applying advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making.
This role will be integral in ensuring the Contact Center meets its goals for handling customer calls in a timely manner. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
  • Create short-term forecasts to be used for determining scheduling of shifts, breaks, lunches, overtime, or time off.
  • Create long-term forecasts to be used for staff planning.
  • Develop knowledge of call routing systems to ensure schedules match call arrival patterns.
  • Identify optimal schedules for projected hiring and execute shift bidding process.
  • Maintain compliance with any regulations, rules, or agreements that affect scheduling of personnel.
  • Develop and maintain vacation and other time off planning and utilization. Maintain accurate records of PTO requests including but not limited to daily attendance and tardiness.
  • Identify critical intervals and provide solutions to ensure sufficient staffing.
  • Plan for team meetings, training, coaching, and other off-phone tasks.
  • Work with individual requests for schedule changes for future weeks, balancing center needs and agent needs.
  • Enter daily absences, exceptions, and other schedule changes, and reforecast within the day if the accuracy of the short-term forecast is in question.
  • Create and retain strong relationships with the operational leaders and agents, collaborating effectively to identify opportunities for improvement in both efficiency and agent satisfaction.
  • Communicate daily summary of forecasted service levels and staffing needs, working with operations leadership to make changes as necessary.
  • Provides recommendations for procedural changes and improvements as they pertain to the department.
  • Clearly communicates strategies to team members and other stakeholders.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
  • Minimum of three years of experience working in a Contact Center environment.
  • Experience with Alvaria WFO.
  • Ability to utilize time management efficiently.
  • Maintains high degree of confidentiality.
  • Excellent attention to detail.
  • Experience in a geographically dispersed organization.
  • Proven ability to solve problems creatively.
  • Ability to multi-task and consistently meet multiple deadlines.
  • Strong verbal and written communication skills.
  • Ability to work in a team environment.
  • Strong customer-service orientation.
  • Ability to use good judgment.
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)

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