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Workforce Management Scheduler Jobs in Texas (NOW HIRING)

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Globe Life is looking for a Workforce Management Manager to oversee forecasting, scheduling, staffing strategies, and real-time resource management for our growing Sales Agent Contact Center. You'll ...

Black Box

Workforce Management Manager

Plano, TX · On-site

... Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce ... Oversee scheduling frameworks for 24/7/365 data center operations, ensuring optimal coverage and ...

Selene Holdings

Sr. Workforce Management

Dallas, TX

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements ... Identify optimal schedules for projected hiring and execute shift bidding process. * Maintain ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements ... Identify optimal schedules for projected hiring and execute shift bidding process. * Maintain ...

USAA

Workforce Management Analyst Senior

San Antonio, TX · Hybrid

$79K - $105K/yr

Provides oversight in maintaining business schedule processes and data to ensure effective ... Workforce Management Expertise: Leading workforce management functions, including capacity planning ...

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How much do workforce management scheduler jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for workforce management scheduler in Texas is $20.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $21.73 per hour, depending on experience, location, and employer.

What is a workforce management scheduler?

A Workforce Management Scheduler is responsible for planning and optimizing employee work schedules to meet business needs efficiently. They analyze workload trends, forecast staffing requirements, and adjust schedules to ensure adequate coverage while controlling labor costs. Their role involves coordinating with various departments, tracking real-time staffing data, and making adjustments as needed to maintain productivity and service levels. Effective communication, problem-solving, and proficiency with workforce management software are key skills for this role.

What are the typical daily responsibilities of a workforce management scheduler?

As a Workforce Management Scheduler, your day-to-day duties generally involve creating, adjusting, and maintaining staff schedules to align with forecasted workload and business needs. You’ll analyze attendance data, handle shift-swaps or last-minute changes, and communicate directly with employees and supervisors to resolve scheduling concerns. The role may also include producing staffing reports for leadership and collaborating with HR or operations teams to ensure compliance with labor regulations. These responsibilities help optimize staffing efficiency and support positive team morale.

What are the key skills and qualifications needed to thrive in the workforce management scheduler position, and why are they important?

To thrive as a Workforce Management Scheduler, you need strong analytical abilities, attention to detail, and experience with scheduling processes, often supported by a relevant associate's degree or equivalent experience. Familiarity with workforce management software (such as Kronos, NICE, or Verint), spreadsheet tools, and basic data analysis is typically required. Excellent communication, organizational skills, and the ability to multitask help set top performers apart in this role. These skills ensure efficient workforce deployment, minimize scheduling conflicts, and support smooth operations in dynamic environments.

What are the most commonly searched types of Workforce Management Scheduler jobs in Texas? The most popular types of Workforce Management Scheduler jobs in Texas are:
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Workforce Management Scheduler jobs near you
Infographic showing various Workforce Management Scheduler job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $41,611 per year, or $20 per hour.

Workforce Management Specialist

Seminolehardrock

Seminole, TX • On-site

Full-time

Re-posted yesterday

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Workforce Management Specialist is responsible for ensuring the right people are scheduled at the right time to meet operational demand, service-level objectives, and labor cost targets. The role spans scheduling, intraday monitoring, and performance reporting, leveraging WFM platforms (e.g., NICE/IEX/Salesforce) and partnering closely with Operations and Vendors.


Responsibilities

  • Scheduling Optimization: Designs fair, compliant schedules maximizing coverage and efficiency.
  • Real-Time Decisioning: Acts quickly on live signals to protect SLAs and productivity.
  • Data Storytelling: Packages insights into clear narratives for operators and executives.
  • Tool Savvy: Comfortable with WFM platforms and spreadsheets; contributes to tool/process rollouts.
  • Key performance indicators Service Level / ASA / Abandon Rate achieved versus plan. Schedule Adherence & Interval Compliance across teams. Occupancy and Shrinkage within targets. Cost-to-Serve / Labor Utilization improvements versus baseline.
  • Monitors real-time ACD work state of agents, schedule and break adherence, and agents exceeding thresholds.
  • Flexible shifts aligned to operational windows; occasional evenings/weekends during peak periods or events; cross-functional collaboration with multiple departments.
  • Conducts analyses and recommends solutions to real-time performance issues with the Operations Management Team.
  • Approves discretionary activities to increase occupancy and take advantage of high availability.
  • Administration of intraday schedule changes.
  • Delivers regular and ad-hoc reports on time as requested by the internal and external clients.
  • Performs other duties and assignments as directed.
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Hold yourself accountable for measurable, high-quality, and timely results.
  • Care for Hard Rock brand by holding self accountable by being a brand ambassador.
  • Comply with all departmental and company policies, including Seminole Gaming's and Hard Rock's business ethics guidelines and property-specific protocols.
  • Assist with projects and other duties as requested or assigned

Qualifications

  • 2 to 4+ years in Workforce Management (scheduling, intraday) or adjacent operations analytics roles.
  • Proficiency with WFM software (e.g., NICE/IEX/Salesforce) and advanced Excel/Sheets.
  • Strong analytical and problem-solving skills; ability to translate data into actionable staffing decisions.
  • Clear communication and stakeholder partnering across Operations, Vendor BPOs.
  • Ability to create reports in Excel and forecast results
  • Attention to detail and a high level of accuracy
  • Ability to multitask, focus, and complete reports for extended periods
  • Experience managing schedules and KPIs in multi-site or global operations.
  • Familiarity with labor agreements and equity in scheduling practices.
  • Exposure to contact center metrics and intraday methodologies.
  • Bachelor's degree in Business, Operations, Statistics, or related field (or equivalent experience).

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