ZipRecruiter

Log In

2

Remote Workforce Management Scheduler Jobs in Texas

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements ... Identify optimal schedules for projected hiring and execute shift bidding process. * Maintain ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... schedule management with the purpose of optimizing resources to achieve business objectives ... channel remote agent workforce. * Maintain constant communication with Program Success teams to ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

... schedule management with the purpose of optimizing resources to achieve business objectives ... channel remote agent workforce. * Maintain constant communication with Program Success teams to ...

2020 Companies

Scheduling Manager

Houston, TX · On-site +1

$56K/yr

... a remote Scheduling Manager The Scheduling Manager is responsible for leading the Scheduling Team ... Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience

Publishing Concepts

Senior Workforce Analyst

Dallas, TX · Remote

$87K - $115K/yr

Manages changes to scheduling to ensure adequate daily resource coverage. * Communicate with ... This position is remote however, the associate must live: in AL, AR, FL, GA, KS, NM, OK, SC, TX, or ...

2020 Companies, Inc.

Scheduling Manager

Southlake, TX · On-site +1

$56K/yr

... a remote Scheduling Manager The Scheduling Manager is responsible for leading the Scheduling Team ... Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience

2020 Companies, Inc.

Scheduling Manager

Houston, TX · On-site +1

$56K/yr

... a remote Scheduling Manager The Scheduling Manager is responsible for leading the Scheduling Team ... Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience

2020 Companies

Scheduling Manager

Southlake, TX · On-site +1

$56K/yr

... a remote Scheduling Manager The Scheduling Manager is responsible for leading the Scheduling Team ... Required * 1-3 years of scheduling, workforce management, dispatch, or operations experience

Publishing Concepts

Senior Workforce Analyst

Dallas, TX · On-site +1

$87K - $115K/yr

Manages changes to scheduling to ensure adequate daily resource coverage. * Communicate with ... This position is remote however, the associate must live: in AL, AR, FL, GA, KS, NM, OK, SC, TX, or ...

next page

Showing results 1-20

All JobsWorkforce Management Scheduler JobsRemote Workforce Management Scheduler JobsRemote Workforce Management Scheduler Jobs in Texas

Remote Workforce Management Scheduler information

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

How does a Remote Workforce Management Scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What does a Remote Workforce Management Scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

What are the key skills and qualifications needed to thrive as a Remote Workforce Management Scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.
What are popular job titles related to Remote Workforce Management Scheduler jobs in Texas? For Remote Workforce Management Scheduler jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Workforce Management Scheduler jobs in Texas look for? The top searched job categories for Remote Workforce Management Scheduler jobs in Texas are:
What cities in Texas are hiring for Remote Workforce Management Scheduler jobs? Cities in Texas with the most Remote Workforce Management Scheduler job openings:
Remote Workforce Management Scheduler jobs near you
Infographic showing various Remote Workforce Management Scheduler job openings in Texas as of July 2026, with employment types broken down into 84% Full Time, 5% Temporary, and 11% Contract. Highlights an 100% Remote job distribution.

Sr. Workforce Management

Selene Holdings

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending schedules as needed. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level by applying advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making.
This role will be integral in ensuring the Contact Center meets its goals for handling customer calls in a timely manner. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
  • Create short-term forecasts to be used for determining scheduling of shifts, breaks, lunches, overtime, or time off.
  • Create long-term forecasts to be used for staff planning.
  • Develop knowledge of call routing systems to ensure schedules match call arrival patterns.
  • Identify optimal schedules for projected hiring and execute shift bidding process.
  • Maintain compliance with any regulations, rules, or agreements that affect scheduling of personnel.
  • Develop and maintain vacation and other time off planning and utilization. Maintain accurate records of PTO requests including but not limited to daily attendance and tardiness.
  • Identify critical intervals and provide solutions to ensure sufficient staffing.
  • Plan for team meetings, training, coaching, and other off-phone tasks.
  • Work with individual requests for schedule changes for future weeks, balancing center needs and agent needs.
  • Enter daily absences, exceptions, and other schedule changes, and reforecast within the day if the accuracy of the short-term forecast is in question.
  • Create and retain strong relationships with the operational leaders and agents, collaborating effectively to identify opportunities for improvement in both efficiency and agent satisfaction.
  • Communicate daily summary of forecasted service levels and staffing needs, working with operations leadership to make changes as necessary.
  • Provides recommendations for procedural changes and improvements as they pertain to the department.
  • Clearly communicates strategies to team members and other stakeholders.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
  • Minimum of three years of experience working in a Contact Center environment.
  • Experience with Alvaria WFO.
  • Ability to utilize time management efficiently.
  • Maintains high degree of confidentiality.
  • Excellent attention to detail.
  • Experience in a geographically dispersed organization.
  • Proven ability to solve problems creatively.
  • Ability to multi-task and consistently meet multiple deadlines.
  • Strong verbal and written communication skills.
  • Ability to work in a team environment.
  • Strong customer-service orientation.
  • Ability to use good judgment.
Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)

Apply