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Remote Workforce Management Scheduler Jobs (NOW HIRING)

CBN

Remote Workforce Management Scheduling Analyst

... Workforce Management (WFM) Scheduling Analyst to provide accurate scheduling for the CBN contact ... Remote Requirements: * Reliable high speed internet access with minimum speed of 50Mbps (no ...

CenterWell

Workforce Management Professional 2

Salem, OR · Remote

While this is a remote position, occasional travel to Humana's offices for training or meetings may ... Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements ... Identify optimal schedules for projected hiring and execute shift bidding process. * Maintain ...

Clarest Health

Workforce Planning Manager

Phoenix, AZ · On-site +1

$100K - $110K/yr

... Management (MTM) Program required by CMS for Medicare Part D. We also offer outsourced MTM services ... Remote or Phoenix, AZ (Hybrid) Salary : $100,000 - $110,000 (Exempt) Schedule: 9AM - 5PM EST ...

Clarest Health

Workforce Planning Manager

Phoenix, AZ · On-site +1

$100K - $110K/yr

... Management (MTM) Program required by CMS for Medicare Part D. We also offer outsourced MTM services ... Remote or Phoenix, AZ (Hybrid) Salary : $100,000 - $110,000 (Exempt) Schedule: 9AM - 5PM EST ...

DrFirst Inc.

Workforce Management Specialist

Position Overview The Workforce Management Specialist owns capacity planning, scheduling, and real ... Occasional travel to internal team meetings or company offsites. #LI-GF1 #LI-Remote Benefits

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... schedule management with the purpose of optimizing resources to achieve business objectives ... channel remote agent workforce. * Maintain constant communication with Program Success teams to ...

Liveops

Workforce Management RTA Associate

Familiarity with contact center systems (ACD, WFM Scheduling) and metrics * (Service Level, AHT ... For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Fully Remote PRIMARY DUTIES: Workforce Monitoring & Reporting * Monitor daily attendance, schedule ... Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or ...

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How much do remote workforce management scheduler jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote workforce management scheduler in the United States is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

How does a Remote Workforce Management Scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What does a Remote Workforce Management Scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

What are the key skills and qualifications needed to thrive as a Remote Workforce Management Scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.
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Remote Workforce Management Scheduler jobs near you
Infographic showing various Remote Workforce Management Scheduler job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 10% In-person, and 90% Remote job distribution, with an average salary of $53,874 per year, or $25.9 per hour.
Remote Workforce Management Scheduling Analyst

Remote Workforce Management Scheduling Analyst

CBN

Remote

Full-time

Posted 9 days ago

Job description

The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is seeking a Workforce Management (WFM) Scheduling Analyst to provide accurate scheduling for the CBN contact center workforce that meets service requirements and performance goals. This role creates and updates daily and weekly net staffing requirements and publishes schedules that optimize staffing. The position will explore creative opportunities to improve scheduling. The WFM Scheduling Analyst, in collaboration with the WFM team, will suggest and implement changes to WFM tools, software, and policies to ensure optimal efficiency in all processes and procedures. Serving in this position facilitates ministry activities and contributes to CBN's Biblical mission to advance the Gospel of Jesus Christ worldwide.
Remote Requirements:
  • Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
  • Must have router available to hardwire into computer equipment provided by CBN
  • Must maintain distraction-free home office

The successful candidate will have the following qualifications:
  • Strong working knowledge of operational procedures and core processes used in a Contact Center
  • Strong communication and presentation skills including the ability to explain detailed information in a tactful manner at all organizational levels
  • Proficient using Microsoft Excel, Word and other Microsoft Office programs with the ability to learn new software. Experience using Contact Center WFM systems and software (such as Genesys Cloud) preferred
  • Experience in a contact center environment involving an operational role a plus
  • Self-motivated with ability to work independently and take initiative on projects as well as the capacity to delegate or involve other stakeholders and team members with minimal direction
  • High level of accuracy in all work as well as a commensurate skill level to review personal work and complete all projects in the required timeframe
  • Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
  • Ability to work in a structured, fast-paced environment, and quickly adapt to change
  • Punctual attendance with the ability to work weekends and some holidays as needed and/or required by management
  • Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
  • BA/BS or higher in a relevant field of study (i.e. Business, Mathematics, and Logistics) or equivalent work-related experience in a contact center environment preferred
  • Ability to maintain a distraction-free home work environment
  • Ability to maintain consistent access to a high-speed cable or fiber internet router
  • Good manual dexterity with ability to sit for extended periods of time at a computer workstation
  • Demonstrate life application of Biblical principles and practices in alignment with CBN's nonprofit Christian mission

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN's mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.
We are unable to give full consideration to resumes without applications.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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