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Remote Workforce Management Scheduler Jobs in Pennsylvania

Veristat

Principal Medical Writer

Scotland, PA · On-site +1

The Principal Medical Writer works under the direction of Medical Writing management and ... remote workforce, 66% women-led teams Learn more about our core values here! What we offer:

Harri US

Implementation Specialist

Philadelphia, PA · Remote

$80K - $100K/yr

About Us Harri is the first enterprise-ready workforce management platform built for the services ... remote role unless requested in advance to travel for a work event/conference.

Xactus

Technical Support Manager

Broomall, PA · On-site +1

$70K - $90K/yr

Our remote workforce provides many opportunities for you to enhance your skills while maintaining a ... Management may assign new duties, reassign existing duties, or eliminate a function based on ...

FOREVER INC

Client Care Associate

Pittsburgh, PA · On-site +1

$17/hr

Open to Remote or Hybrid Department: Client Care Reports To: Manager of Client Care Company ... remote workforce. Job Details: * Schedule : Monday - Friday 12 pm - 9 pm EST plus 1-2 weekends ...

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Remote Workforce Management Scheduler information

What does a remote workforce management scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

How does a remote workforce management scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What are the key skills and qualifications needed to thrive as a remote workforce management scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

What are popular job titles related to Remote Workforce Management Scheduler jobs in Pennsylvania?

For Remote Workforce Management Scheduler jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote Workforce Management Scheduler jobs in Pennsylvania look for?

The top searched job categories for Remote Workforce Management Scheduler jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Workforce Management Scheduler jobs?

Cities in Pennsylvania with the most Remote Workforce Management Scheduler job openings:

Remote Workforce Management Scheduler jobs near you
Infographic showing various Remote Workforce Management Scheduler job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Experience Workforce Management Specialist (IT)

DaVita

Bowers, PA • On-site, Remote

$80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Key responsibilities

  • Generate and manage staff schedules for support groups using NICE IEX Workforce Management software.

  • Perform staffing, SLA, and trending analysis to ensure service level targets are met.

  • Plan and communicate staffing needs for Saturday, holiday, and on-call support, and facilitate schedule changes for agents.

DaVita rating

7.0

Company rating: 7.0 out of 10

Based on 1,188 frontline employees who took The Breakroom Quiz

420th of 898 rated healthcare providers

Job description

Posting Date

08/14/20262476 Swedesford RdSte 150,Malvern,Pennsylvania,19355-1456,United States of America

Workforce Management Specialist

A Workforce Management Specialist is accountable for the execution of the Workforce Management Service. They will work closely with Support Supervisors and/or Managers to ensure Service Levels are met while managing their workforce.

They will utilize the NICE IEX Workforce Management software to:

  • Generate schedules for various support groups using the NICE IEX Workforce Management software
  • Perform staffing, SLA, and trending analysis
  • Plan and Communicate Saturday, Holiday, and On-Call staffing
  • Facilitate agent moves, schedule changes, etc. for agents across call center segments.
  • Other duties as assigned.

The following experience and capabilities are required:

  • Strong analytical skills
  • Ability to work independently and meet deadlines in a fast paced environment
  • Proficiency in Microsoft Office Suite of Applications
  • Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

The following experience and capabilities are preferred but not required:

  • 1 - 2 Years' experience in a Workforce Management position
  • Presentation Development and execution of reporting and analysis

Travel - None

Nights/Weekends - Rare, < 5%

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $20.50-$28.00 per hour.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

What DaVita employees say

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Benefits

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About DaVita

Sourced by ZipRecruiter

DaVita is a healthcare company that provides compassionate, quality healthcare. The company’s mission is to be the Provider, Partner, and Employer of Choice. DaVita serves more than 200,000 dialysis patients in 10 countries outside the U.S. and has over 55,000 teammates in the U.S. Since 2011, DaVita teammates have donated $11 million to local nonprofits and have volunteered over 180,000 hours since 2006. DaVita has been on Fortune’s list of the world’s most admired companies for 15 years in a row.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Denver, CO, US

Year founded

1994

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