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Remote Workforce Management Scheduler Jobs in Kentucky

HMG Careers

Remote Sales Manager

Fincastle, KY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

HMG Careers

Sales Manager Remote

Fincastle, KY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

HMG Careers

Sales Manager Remote

Lexington, KY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

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Remote Workforce Management Scheduler information

What does a remote workforce management scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

How does a remote workforce management scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What are the key skills and qualifications needed to thrive as a remote workforce management scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

What are popular job titles related to Remote Workforce Management Scheduler jobs in Kentucky?

For Remote Workforce Management Scheduler jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Workforce Management Scheduler jobs in Kentucky look for?

The top searched job categories for Remote Workforce Management Scheduler jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Workforce Management Scheduler jobs?

Cities in Kentucky with the most Remote Workforce Management Scheduler job openings:

Remote Workforce Management Scheduler jobs near you
Infographic showing various Remote Workforce Management Scheduler job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Senior Product Manager Workforce Management

BrightSpring

Louisville, KY • Remote

$115K - $152K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

BrightSpring Health Services rating

4.9

Company rating: 4.9 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

224th of 247 rated social care providers

Job description

Our Company
PharMerica
Overview
PharMerica, a part of Brightspring Health Services, is a long-term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.
We are a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!
Pharmerica is seeking a strategic, technology-focused and operationally driven Senior Product Manager to develop the evolution and optimization of Pharmacy workforce management technology products. This role partners with Operations, IT, HR, Analytics and Pharmacy senior leadership teams to design intelligent, scalable workforce technology solutions that enhance operational efficiency, automation, visibility and user experience across multiple business lines.
The Senior Product Manager, Pharmacy Workforce Management, is responsible for innovating and optimizing multiple workforce technology products and the integrations that support Pharmacy operations across several business lines. This role enables proactive operational decision-making through advanced workforce technologies, AI-assisted workflows, system automation, real-time operational visibility, and scalable support models - creating a smarter, more connected workforce ecosystem.
This position leads the development and deployment of Pharmacy workforce technology product management initiatives focused on Verint Workforce Management and Operations Manager capabilities, API and systems integration development, sandbox governance, workforce technology administration, intake and ticketing solutions, and continuous process optimization. The role serves as the business product manager for several workforce technologies, balancing operational priorities with innovation, scalability, governance and long-term platform strategy.
Using advanced product management principles, workforce technology expertise and cross-functional collaboration, the Senior Product Manager drives modernization efforts across workforce operations through intelligent integrations, automation opportunities, AI-enabled support solutions and enterprise platform governance.
Remote Opportunity. May reside anywhere within the Continental USA.
Schedule: Monday through Friday, hours per business needs.
The ideal candidate will have 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience
Benefits and perks for You!
  • Medical, Dental, Vision insurance
  • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)
  • Tuition discounts & reimbursement
  • 401(k)
  • Company Paid Time Off*
  • Shift Differential
  • DailyPay
  • Pet Insurance
  • Employee wellness and discount programs

*Benefits may vary by employment status
Responsibilities
  • Leads configuration, governance, and optimization of Verint Optimization and additional products and functionality capabilities for operational workflows
  • Manages and supports enterprise integrations and API development efforts connecting Verint with additional product platforms such as ADP, RingCentral, LTC400, Framework, and other operational systems
  • Oversees product capabilities such as Verint Operations Manager to improve operational visibility, workflow management, automation, and real-time decision-making
  • Administers sandbox environments, testing protocols, release validation, and change management processes for workforce technology enhancements
  • Develops and maintains enterprise intake, ticketing, and support processes using SharePoint and other workflow management tools to improve scalability and user experience
  • Identifies and implements AI-enabled solutions, automation opportunities, and process improvements that reduce manual effort and enhance operational efficiency
  • Partners cross-functionally with senior leaders across Operations, IT, Analytics, HR, and vendor teams to deliver scalable workforce technology solutions
  • Monitors platform performance, system utilization, data integrity, and operational KPIs while driving continuous improvement initiatives
  • Creates and maintains documentation, governance standards, training materials, and support resources to ensure successful adoption and long-term platform sustainability

Qualifications
Required Qualifications
  • Bachelor's degree in Information Systems, Engineering, Business, Workforce Management, or related field
  • 10+ years Product Management or Workforce Technology, Workforce Management Systems, or related experience
  • Deep understanding of WFM platforms and telephony systems; Verint experience preferred
  • Strong understanding of workforce management operations including forecasting, scheduling, real-time management, and reporting
  • Experience managing enterprise technology integrations and API-enabled solutions
  • Experience partnering with IT, operations, and business stakeholders in a cross-functional environment
  • Experience with enterprise ticketing, intake, governance, and change management processes
  • Strong analytical, organizational, and problem-solving skills
  • Excellent communication and stakeholder management abilities

Preferred Qualifications
  • Master's degree in related field
  • Prior pharmacy or healthcare operations experience
  • Exposure to predictive analytics, automation, or AI-assisted workforce tools
  • Experience supporting Enterprise workforce technology implementations or platform administration

About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

What BrightSpring Health Services employees say

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