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Remote Workforce Management Scheduler Jobs (NOW HIRING)

Selene Holdings

Workforce Management Specialist

Identify schedule variances, adherence exceptions, attendance concerns, and productivity issues in real time. * Track agent activity across telephony, workforce management, and operational systems.

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

... schedule management with the purpose of optimizing resources to achieve business objectives ... channel remote agent workforce. * Maintain constant communication with Program Success teams to ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... schedule management with the purpose of optimizing resources to achieve business objectives ... channel remote agent workforce. * Maintain constant communication with Program Success teams to ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

SCHEDULE & LOCATION: * Shifts available: 2 PM - 10:30 PM Tuesday through Saturday. * Fully Remote ... Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or ...

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How much do remote workforce management scheduler jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for remote workforce management scheduler in the United States is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

How does a Remote Workforce Management Scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What does a Remote Workforce Management Scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

What are the key skills and qualifications needed to thrive as a Remote Workforce Management Scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.
More about Remote Workforce Management Scheduler jobs
What cities are hiring for Remote Workforce Management Scheduler jobs? Cities with the most Remote Workforce Management Scheduler job openings:
What are the most commonly searched types of Workforce Management Scheduler jobs? The most popular types of Workforce Management Scheduler jobs are:
What states have the most Remote Workforce Management Scheduler jobs? States with the most job openings for Remote Workforce Management Scheduler jobs include:
What job categories do people searching Remote Workforce Management Scheduler jobs look for? The top searched job categories for Remote Workforce Management Scheduler jobs are:
Remote Workforce Management Scheduler jobs near you
Infographic showing various Remote Workforce Management Scheduler job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $53,874 per year, or $25.9 per hour.

Workforce Management Specialist

Selene Holdings

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Workforce Management Specialist is responsible for monitoring and managing real-time workforce activity within the Contact Center to ensure employees are adhering to scheduled work assignments and operational expectations. This role plays a critical part in maintaining service levels, workforce productivity, and operational efficiency by monitoring adherence systems, identifying variances, and communicating issues to employees, supervisors, and leadership teams.
The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment where continuous monitoring and proactive communication are essential. This position serves as the operational eyes and ears of the Workforce Management function and provides frontline support to ensure staffing plans are executed effectively throughout the day.
Leadership views this role as a developmental opportunity for individuals interested in pursuing a long-term career in Workforce Management, Capacity Planning, Forecasting, or Contact Center Operations.
Essential Duties and Responsibilities
Real-Time Adherence Monitoring
  • Monitor real-time adherence dashboards, workforce management systems, and operational queues throughout the day.
  • Ensure employees are working scheduled activities and adhering to assigned schedules.
  • Identify schedule variances, adherence exceptions, attendance concerns, and productivity issues in real time.
  • Track agent activity across telephony, workforce management, and operational systems.
  • Monitor key staffing metrics to help maintain operational coverage and service level objectives.
  • Escalate adherence concerns and attendance issues according to established procedures.
Communication & Operational Support
  • Communicate adherence exceptions, schedule variances, and staffing concerns to employees, supervisors, and leadership teams.
  • Collaborate with operational leaders to address real-time staffing challenges and workforce concerns.
  • Provide timely updates regarding staffing shortages, schedule adherence trends, and workforce risks.
  • Support leadership in managing daily operational coverage and staffing effectiveness.
  • Serve as a point of contact for workforce-related questions during assigned shifts.
Workforce Management Support
  • Assist Workforce Management leadership in monitoring staffing effectiveness and operational performance.
  • Support intraday workforce management activities designed to meet business objectives.
  • Help maintain accurate staffing records, schedule adjustments, and adherence documentation.
  • Assist with workforce-related reporting and trend analysis.
  • Participate in workforce management initiatives and operational improvement efforts.
Reporting & Documentation
  • Document adherence exceptions, staffing issues, and operational concerns.
  • Generate and distribute workforce adherence reports as required.
  • Maintain accurate records of employee adherence performance and escalation activity.
  • Identify recurring trends and provide feedback to leadership regarding workforce behaviors and staffing patterns.
Continuous Improvement & Career Development
  • Develop knowledge of workforce management principles, scheduling methodologies, forecasting concepts, and contact center operations.
  • Cross-train in broader workforce management functions as business needs evolve.
  • Support future workforce planning, reporting, forecasting, and capacity management activities.
  • Participate in process improvement initiatives focused on operational efficiency and workforce optimization.
  • Seek opportunities to expand technical knowledge and workforce management expertise.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Required Experience
  • Minimum of 1-3 years of experience in a Contact Center, Workforce Management, Customer Service, Operations Support, Scheduling, or related environment.
  • Experience working in a metric-driven environment.
  • Experience monitoring performance, productivity, or operational activities.
  • Strong customer service and communication skills.
  • Experience working with multiple software platforms simultaneously.
Preferred Experience
  • Workforce Management (WFM) experience.
  • Real-Time Adherence (RTA) experience.
  • Contact Center Operations experience.
  • Experience with Alvaria, NICE, Verint, Genesys, Aspect, or similar workforce management systems.
  • Mortgage servicing, financial services, banking, or regulated industry experience.
Technical Skills
  • Proficiency with Microsoft Excel, Outlook, Teams, and other Microsoft Office applications.
  • Ability to navigate multiple systems simultaneously.
  • Experience utilizing workforce management software preferred.
  • Strong data entry and system navigation skills.
  • Ability to interpret dashboards, reports, and operational metrics.

Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)

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