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Remote Workforce Management Scheduler Jobs in Illinois

Almeida Law Group LLC

$85K - $135K/yr

Be the single point of contact for clients -- proactive, scheduled updates on case status, what ... managing a multi-state remote workforce Compensation & Logistics * Base salary: $85,000-$135,000 ...

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Remote Workforce Management Scheduler information

What does a remote workforce management scheduler do?

A Remote Workforce Management Scheduler is responsible for planning, coordinating, and optimizing staff schedules for remote teams. They use specialized software to forecast staffing needs, assign shifts, and ensure adequate coverage while considering employee availability and compliance rules. This role helps organizations maintain efficient operations, improve productivity, and provide better service by making sure the right people are scheduled at the right times. Remote Workforce Management Schedulers often analyze data and adjust schedules in real time to accommodate changes in demand or unforeseen absences.

How does a remote workforce management scheduler collaborate with team leads and agents to optimize scheduling?

A Remote Workforce Management Scheduler regularly communicates with team leads to understand staffing needs, shift preferences, and upcoming business priorities. They use workforce management software to create schedules that align with forecasted workloads, ensuring adequate coverage while considering employee availability and preferences. Frequent check-ins with both agents and managers help address real-time changes, such as call volume spikes or last-minute absences, and adjust schedules accordingly. This collaborative approach helps maintain productivity and work-life balance in a remote environment.

What are the key skills and qualifications needed to thrive as a remote workforce management scheduler, and why are they important?

To thrive as a Remote Workforce Management Scheduler, you need strong analytical skills, attention to detail, and experience with workforce planning, often backed by a relevant degree or experience in operations or HR. Familiarity with workforce management software such as Kronos, NICE, or Verint, as well as proficiency in Excel and scheduling tools, is typically required. Excellent communication, problem-solving abilities, and time management are vital soft skills for collaborating with remote teams and adapting to changing staffing needs. These skills ensure effective staff allocation, optimize productivity, and maintain service levels in a virtual work environment.

What is the difference between Remote Workforce Management Scheduler vs Remote HR Coordinator?

AspectRemote Workforce Management SchedulerRemote HR Coordinator
CredentialsScheduling certifications, HRIS familiarityHR certifications, onboarding experience
Work EnvironmentFocus on scheduling and workforce planningEmployee relations, recruitment, and compliance
Employer & Industry UsageUsed in staffing, retail, healthcareUsed across corporate, healthcare, education sectors
Search & Comparison IntentScheduling, workforce planning rolesHR support, employee management roles

The Remote Workforce Management Scheduler primarily handles scheduling and workforce planning, focusing on optimizing staff shifts and availability. In contrast, the Remote HR Coordinator manages employee relations, onboarding, and HR compliance. While both roles support organizational staffing, their core responsibilities and skill sets differ, making each suited to different aspects of workforce management.

What are the most commonly searched types of Workforce Management Scheduler jobs in Illinois?

The most popular types of Workforce Management Scheduler jobs in Illinois are:

What are popular job titles related to Remote Workforce Management Scheduler jobs in Illinois?

For Remote Workforce Management Scheduler jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Workforce Management Scheduler jobs in Illinois look for?

The top searched job categories for Remote Workforce Management Scheduler jobs in Illinois are:

What cities in Illinois are hiring for Remote Workforce Management Scheduler jobs?

Cities in Illinois with the most Remote Workforce Management Scheduler job openings:

Remote Workforce Management Scheduler jobs near you
Infographic showing various Remote Workforce Management Scheduler job openings in Illinois as of September 2026, with employment types broken down into 72% Full Time, 19% Part Time, and 9% Contract. Highlights an 100% Remote job distribution.

Workforce Management Real Time Analyst

Naperville, IL • Remote

Kelly Services
See more jobs at Kelly Servicesexternal

$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Workforce Management Real Time Analyst to support internal operations through comprehensive workforce management. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.
SNAPSHOT:
Rate of pay: $26.00 per hour
Contract assignment
100% remote
Training Hours – 9:00am to 5:00pm CST, Monday to Friday
After training: Monday to Friday, 5:30pm to 10:00pm CST and every other weekend from 7:00am to 3:30pm CST
Key Responsibilities
Workforce & Schedule Optimization
  • Schedule Maintenance:  Maintain and optimize agent schedules using workforce management (WFM) platforms and advanced Excel models.
  • Capacity Planning: Manage operational PTO allocation and analyze scheduling trends to prevent coverage gaps.
  • Exception Management:  Update schedule changes, process shift trades, and manual tracking requests received via the team mailbox.
  • Attendance Tracking: Monitor the employee attendance line and log real-time updates directly into tracking systems.
Real-Time Monitoring & Skill Adjustments
  • Intraday Queue Management: Monitor live phone queues to identify service level risks and optimize queue allocation.
  • Dynamic Skilling: Adjust agent skill profiles using Humanify/UCCE platforms to balance incoming contact volumes.
Data Analysis & Administration
  • Reporting Suites: Generate actionable daily, weekly, and monthly performance reports for leadership.
  • System Maintenance: Update infrastructure filters, skilling matrices, and staffing logs across platforms - Verint and HIP.
  • Ad-Hoc Projects: Execute data collection tasks and analytical assignments as required by business operations.

Qualifications
Experience: 2–3 years of dedicated Workforce Management (WFM) experience in a contact center environment.
WFM Platform Expertise: Required proficiency in Verint software.
Telephony & Telemetry Tools: Hands-on experience with Finesse/UCCE skilling tools and reporting engines like Aceyus or HIP.
Professional Attributes: Demonstrated ability to multitask under tight deadlines, high attention to precision, and strong problem-solving skills.
 
Role Requirements:
High School Diploma
Must be able to work Monday through Friday 5:30 – 10pm Central Time and every other Saturday and Sunday 7-3:30 Central Time.
Fully remote in any state except NY, CA, HI or AK
What happens next
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.