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Workforce Management Manager Jobs in Illinois (NOW HIRING)

ULINE

Workforce Forecasting Manager

Glenview, IL · On-site

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

ULINE

Workforce Forecasting Manager

Waukegan, IL · On-site

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

Grant Thornton

Change Management Manager

Chicago, IL · On-site

$147K - $196K/yr

Grant Thornton is seeking an accomplished Manager in our Workforce Transformation Change Management practice, providing our clients and engagement delivery teams with project leadership ...

Grant Thornton

Change Management Manager

Chicago, IL

$147K - $196K/yr

Grant Thornton is seeking an accomplished Manager in our Workforce Transformation Change Management practice, providing our clients and engagement delivery teams with project leadership ...

Grant Thornton

Change Management Manager

Chicago, IL · On-site

$147K - $196K/yr

Grant Thornton is seeking an accomplished Manager in our Workforce Transformation Change Management practice, providing our clients and engagement delivery teams with project leadership ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Illinois?

The most popular types of Workforce Management jobs in Illinois are:

What are popular job titles related to Workforce Management Manager jobs in Illinois?

For Workforce Management Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Illinois look for?

The top searched job categories for Workforce Management Manager jobs in Illinois are:

What cities in Illinois are hiring for Workforce Management Manager jobs?

Cities in Illinois with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Manager of Enterprise Workforce Management

Northstone, Inc.

Chicago, IL • On-site

Full-time

Posted 7 days ago

Job description

Manager of Enterprise Workforce Management

Responsible for leading the organization's workforce management strategy, systems, processes, and programs across multiple business units in the United States and Mexico. This role serves as the subject matter expert for workforce planning, scheduling, labor optimization, workforce analytics, and WFM solutions. Acting as a key liaison between HR, Payroll, Operations, Finance, IT, and business leadership, the Manager drives workforce management initiatives, system enhancements, compliance efforts, and operational improvements while building scalable workforce management practices across the enterprise.

Responsibilities:
  • Serve as the primary administrator and subject matter expert for UKG Workforce Management solutions.
  • Configure and maintain timekeeping, scheduling, accruals, labor allocation, attendance, and workforce compliance modules.
  • Monitor system performance, troubleshoot issues, and coordinate resolutions with internal teams and external vendors.
  • Manage security roles, workflows, reports, system integrations, and ongoing enhancements.
  • Ensure workforce management systems are optimized to support business requirements, labor compliance, and operational efficiency
  • Lead workforce management implementations, upgrades, enhancements, and optimization initiatives across the enterprise.
  • Partner with HR, Payroll, Operations, Finance, and IT stakeholders to gather requirements and design scalable workforce management solutions.
  • Develop project plans, testing strategies, training materials, communication plans, and deployment schedules.
  • Coordinate user acceptance testing (UAT), issue resolution, and go-live activities
  • Support acquisitions, workforce expansions, organizational changes, and business transformation initiatives impacting workforce management processes
  • Partner with HR, Operations, Finance, Payroll, and business leaders across the United States and Mexico to support workforce management initiatives and operational objectives.
  • Serve as a trusted advisor on workforce planning, labor optimization, scheduling strategies, staffing models, and workforce analytics.
  • Partner with manufacturing and operational leadership to optimize labor utilization, shift scheduling, overtime management, and workforce productivity.
  • Present workforce management metrics, recommendations, and strategic initiatives to senior leadership and key stakeholders.
  • Lead and manage the Enterprise Workforce Management function and support the continued development of the workforce management team.
  • Establish team goals and priorities while promoting accountability, collaboration, and continuous improvement.
  • Develop short- and long-term workforce forecasts, staffing models, and capacity plans to support business growth and operational requirements.
  • Oversee workforce scheduling strategies to ensure efficient labor utilization and achievement of business objectives.
  • Direct real-time workforce management activities and recommend staffing adjustments to optimize productivity and operational performance.
  • Analyze workforce trends, labor utilization, productivity, overtime, and operational metrics to identify opportunities for improvement.
  • Develop and implement action plans that improve workforce efficiency, service levels, labor productivity, and employee experience.
  • Identify opportunities to automate manual processes and leverage technology to improve workforce visibility and decision-making.
  • Develop and maintain standard operating procedures, governance documentation, and workforce management policies.
  • Recommend and implement best practices based on system capabilities, workforce management trends, and organizational needs.
  • Design, develop, and maintain workforce management reports, dashboards, and analytics.
  • Analyze workforce metrics, labor utilization, attendance trends, overtime, productivity, staffing levels, and scheduling effectiveness.
  • Review and distribute workforce performance reports on a monthly, quarterly, and annual basis.
  • Ensure the accuracy, integrity, and consistency of workforce-related data across systems.
  • Serve as the primary escalation point for workforce management inquiries and system issues.
  • Develop and deliver training programs for managers, supervisors, Payroll, HR, and business users.
  • Create job aids, user guides, and support documentation.
  • Lead change management initiatives that drive adoption of workforce management tools, processes, and best practices.
  • Ensure workforce management processes comply with applicable federal, state, local, and international labor laws, regulations, and company policies.
  • Partner with HR and Payroll teams to support wage and hour compliance efforts.
  • Conduct periodic audits of workforce management processes, data, configurations, and controls.
  • Maintain documentation supporting compliance, governance, and internal and external audit requirements.

Qualifications:
  • Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field preferred.
  • Equivalent combination of education and relevant experience will be considered.
  • 5+ years of experience supporting Workforce Management systems.
  • 3+ years of hands-on UKG Workforce Management experience.
  • Demonstrated experience leading Workforce Management implementations, upgrades, and optimization projects.
  • Experience working with timekeeping, scheduling, attendance, labor management, and payroll integration processes.
  • Experience partnering with HR, Payroll, Operations, and IT stakeholders.
  • Experience supporting multi-site or multi-state organizations preferred.
  • Strong knowledge of UKG Workforce Management.
  • Experience with workforce scheduling, time and attendance, accruals, labor tracking, and compliance management.
  • Strong reporting and analytics skills.
  • Experience with system integrations and data validation.
  • Proficiency with Microsoft Excel and reporting tools.