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Workforce Management Manager Jobs in Chicago, IL

ULINE

Workforce Forecasting Manager

Glenview, IL · On-site

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

ULINE

Workforce Forecasting Manager

Waukegan, IL

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

JellTech Consulting

Be Seen First

Workforce Management Specialist - Resource Planner

Chicago, IL · On-site

$33 - $35/hr

We are seeking a Workforce Management Analyst - Resource Planner to do forecasting, scheduling, and monitoring of a large Care Center team. This is a long-term several year contract opportunity with ...

KPMG

Manager, Workforce Planning

Chicago, IL

Talent Management, Performance Management, Workforce Planning, HR Analytics, Organizational Design, Diversity, Equity and Inclusion; preferred two years of experience in advisory services within a ...

New

Grant Thornton

Change Management Manager

Chicago, IL · On-site

$147K - $196K/yr

Grant Thornton is seeking an accomplished Manager in our Workforce Transformation Change Management practice, providing our clients and engagement delivery teams with project leadership ...

Grant Thornton

Change Management Manager

Chicago, IL

$147K - $196K/yr

Grant Thornton is seeking an accomplished Manager in our Workforce Transformation Change Management practice, providing our clients and engagement delivery teams with project leadership ...

William Everett

ADP Workforce Specialist

Chicago, IL · On-site

$155K - $175K/yr

Description William Everett is a national management and information technology consulting firm ... The ADP Workforce Specialist serves as the primary subject matter expert for all ADP Workforce ...

Grant Thornton

Change Management Manager

Chicago, IL · On-site

$147K - $196K/yr

Grant Thornton is seeking an accomplished Manager in our Workforce Transformation Change Management practice, providing our clients and engagement delivery teams with project leadership ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Chicago, IL

Workforce Management Manager information

See Chicago, IL salary details

$28.3K

$84.1K

$141.6K

How much do workforce management manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for workforce management manager in Chicago, IL is $84,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Chicago, IL? The most popular types of Workforce Management jobs in Chicago, IL are:
What are popular job titles related to Workforce Management Manager jobs in Chicago, IL? For Workforce Management Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Chicago, IL look for? The top searched job categories for Workforce Management Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Workforce Management Manager jobs? Cities near Chicago, IL with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you

Workforce Management Scheduler

DivIHN Integration Inc

Waukegan, IL • On-site

$17.75 - $23/hr

Contractor

Re-posted 28 days ago

Job description

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists:

Suthees at 224 369 4243
Christopher at 224 369 0756 
 
Title: Workforce Management Scheduler
Location: Waukegan and Mundelein, IL (2 days at each location and Fridays according to manager’s request)
Duration: 1 Year with possible extension
Shift: 6:00 AM– 2:30 PM
 

Job Responsibilities

  • Works across the company functionally to meet internal and external customer needs, including scheduling compliance work, new service applications and demo requests.
  • In an office setting, perform organizational support duties which could include union employee payroll, initiation and receipt of customer and field employee calls, scheduling of field tasks, creation of permit requests, and other administrative tasks.
  •  Navigates and utilizes various customer information and operational systems to input, update, and change customer or system-related information.
  •  Performs a variety of tasks and completes multiple assignments/projects. 
  • Candidate will be scheduling the field technicians that work for client placing them on schedule, making changes to the schedule is someone is absent, etc.
  • Client send out field tech to read energy meters.
  • Candidate must have scheduling experience to be considered about 2-3 years of experience.
  • Additional administrative duties as well.
  • Good verbal and written communication.

Minimum Qualifications

  • High School Diploma, HSED or GED
  • 5 + years – Standard computer applications (Word, Excel, PowerPoint, etc.)
  • 5 + years – Identifying and implementing solutions to problems

Preferred Qualifications

  • 1 year of experience working in an office setting
  • 1 year experience working in scheduling of field tasks