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Basic Function and Responsibilities:
Reporting to the Manager of Enrollment Services, provides timely, accurate information and assistance to students, staff, and the Oakton community. Delivers comprehensive general information regarding all aspects of college procedures, programs, and services that pertain to the enrollment process. Responsible for registration of students in courses according to established guidelines which may require some judgment in the application of policies and procedures. Provides excellent customer service in a visible, high impact manner that directly influences enrollment goals.
Characteristic Duties and Responsibilities:

• Greet and welcome students, parents, visitors, faculty, staff, and community members who visit the Enrollment Center with a friendly, service-oriented attitude. Assist students in person or virtually, via appointment or on-demand when they contact the Enrollment Center.
• Act as an expert representing Admission, Academic Advising, Registration, Financial Assistance, and Student Records by providing accurate information to students and the community via telephone, electronic communication channels (e.g., email, chat bot, website), or in-person. Provide relevant information related to a student's account, make changes to a student's record, and/or refer to another department/individual as needed.
• Offer educational assistance to students related to enrollment services functions that support admission, registration, and payment activities.
• Proactively review a student's account to determine their residency status and billing rate and provides options for obtaining the in-district tuition rate. Provide students with information related to holds, refunds, payment options, and other information related to the financial obligations associated with registration.
• Intermediate knowledge of student systems, including Banner, Banner Financial Aid, CampusLogic, OnBase, TargetX, chat bot, and other technology related to student records. Identify and report technical issues, troubleshoot student technical issues, and refer to IT Help Desk as needed.
• Assist with the training and limited functional supervision of student employees.
• Provide intentional outreach to students via personalized email and/or call campaigns to inform students about deadlines and other important enrollment-related information. Follows up with students, as needed, in relation to registration, payment and other enrollment-related tasks.
• Perform other job related duties as assigned.

Supervision Received:
Functional supervision is received from the Manager of Enrollment Services. Administrative supervision is received from the Director of Enrollment Services.
Supervision Exercised:
None
Physical Demands:
Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and is sedentary in nature. Little or no exposure to adverse working conditions.
Requirements:
Qualifications and Working Conditions:

• Associate's degree required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Two years of general office experience is required. Higher education experience is preferred.
• Demonstrated ability and desire to work and interact directly with students with a strong dedication to customer service, problem solving, organization, and attention to detail.
• Must be able to work independently as well as part of a cohesive team.
• Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large.
• Experience with customer service technologies and willingness to learn, with preferred experience with the TargetX CRM, chat bot, Banner, Banner Financial Aid, OnBase, and Google Suite.
• Ability to travel to and work on different campuses as needed.
• Customer service and telephone experience in higher education setting preferred.

Additional Information:
Monday -Friday, 10:00am - 3:00pm 25 hours per week - Hourly: $24.39
Position will work up to 35 hours, including some evenings and Saturday during peak seasons in enrollment. Schedule based on the needs of the college.
For information regarding employment eligibility, please visit our employment at Oakton web page.
Equal Opportunity Employer
Application Instructions:
Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application.
Oakton College conducts background checks on all job candidates upon acceptance of a contingent offer of employment. Convictions are not a bar to employment. Background checks will be performed in compliance with state and federal law and in accordance with the Illinois Department of Human Rights Conviction Record Protection Act of March 2021.
Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required.
Oakton College does not utilize E-Verify for employment eligibility verification.