ZipRecruiter

Log In

1

Workforce Management Associate Jobs in Chicago, IL

CDK

Workforce Administrator

Hoffman Estates, IL · On-site +1

$54K - $60K/yr

Partner with Resource Managers to track associate skillsets, identify gaps, and support ... Experience in workforce management, resource coordination, project coordination, or a related ...

Paylocity

Data Conversion Associate I

Schaumburg, IL · On-site

$26K - $54K/yr

Operations Data Conversion Associate Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company ...

Zobility

General Utility Associate

Roselle, IL · On-site

$20 - $22/hr

Associate degree or equivalent work experience Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with ...

MMC Group

Export Associate

Mount Prospect, IL · On-site

$24/hr

Temporary Export Associate Location: Onsite in Mount Prospect Pay Rate: $24/hour Schedule: Monday ... workforce management services, has successfully delivered strategic solutions to large and small ...

MMC Group

Export Associate

Mount Prospect, IL · On-site

$24/hr

Temporary Export Associate Location: Onsite in Mount Prospect Pay Rate: $24/hour Schedule: Monday ... workforce management services, has successfully delivered strategic solutions to large and small ...

Staff Management

Recruiter

Geneva, IL

$22.64 - $28.30/hr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

TekWissen LLC

Project Manager

Glenview, IL · On-site

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that ... The Associate Project Manager for Quality lies within the North America FSQ function. Get ready for ...

next page

Showing results 1-20

All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Chicago, IL

Workforce Management Associate information

See Chicago, IL salary details

$9

$19

$32

How much do workforce management associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for workforce management associate in Chicago, IL is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.82 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the career path in workforce management?

A career path in workforce management typically starts with roles such as Workforce Management Associate or Analyst, focusing on scheduling, forecasting, and staffing. Progression can lead to senior positions like Workforce Manager, Operations Manager, or Workforce Planning Director, often requiring experience with workforce management tools and data analysis skills.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities in various industries such as customer service, retail, and healthcare, often requiring analytical skills and attention to detail. The role can provide stable employment and career advancement for those interested in operations and data analysis.

What are the 4 pillars of WFM?

The four pillars of Workforce Management (WFM) are forecasting, scheduling, real-time management, and reporting. These components help ensure optimal staffing levels, improve efficiency, and enhance service quality in a workplace environment. WFM professionals often use tools like spreadsheets and specialized software to support these functions.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and resource allocation using tools like forecasting and scheduling software. While WFM professionals may collaborate with HR, they usually handle operational aspects of workforce planning rather than broader HR functions such as recruitment or employee relations.
What are the most commonly searched types of Workforce Management jobs in Chicago, IL? The most popular types of Workforce Management jobs in Chicago, IL are:
What are popular job titles related to Workforce Management Associate jobs in Chicago, IL? For Workforce Management Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Chicago, IL look for? The top searched job categories for Workforce Management Associate jobs in Chicago, IL are:
Workforce Management Associate jobs near you
Senior Associate, Workforce Management - UKG

Senior Associate, Workforce Management - UKG

KPMG

Chicago, IL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Senior Associate, Workforce Management-UKG to join our AdvisoryServices practice.

Responsibilities:

  • Led end-to-end workstreams for UKG WorkforceManagement implementations across UKG Pro, UKG Ready, and UKG Dimensions,including timekeeping, scheduling, accruals, and workforce optimization
  • Owned delivery planning and execution, includingdevelopment of project plans, RAID logs, governance cadence, and traceabilityto requirements, ensuring audit-ready documentation and successful outcomes
  • Established and scaled project managementstandards for WFM delivery, including tools, reporting, and implementation bestpractices to improve consistency, quality, and compliance
  • Led client-facing stakeholder engagement,including workshops, status reporting, issue escalation, and cross-functionalcoordination across payroll, HR, and technology teams
  • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

  • Minimum three years of recent relevant experience in UKG Consulting with prior Workforce Management experience
  • Bachelor's degree from an accredited college or university in business administration, information technology, or a related field is required
  • Proven expertise, including certifications, in one or more of the following UKG (Ultimate Kronos Group) products and modules: UKG Pro: Proficient in modules such as Core HR, Payroll, Benefits, Recruitment, Talent Management, and Performance; UKG Ready: Knowledgeable in Time & Attendance, Scheduling, Hiring, and HR; UKG Dimensions: experienced with advanced scheduling, workforce management, analytics, and mobile solutions
  • Strong problem-solving and analytical skills, with excellent communication and interpersonal skills
  • Ability to travel as needed
  • Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M179ADV_4_26

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Apply