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Workforce Management Associate Jobs in Chicago, IL

Schedule and manage technician shop and field activities, including commissioning, decommissioning ... Associate degree or higher in related field and/or relevant experience, specialized diploma, or ...

Re-associate check copies with invoices and envelopes * Maintain production and quality standards ... and workforce management expert, to fuel the development and execution of core business and ...

Workforce Scheduler

Chicago, IL · On-site

$72K - $85K/yr

Schedule and manage technician shop and field activities, including commissioning, decommissioning ... Associate degree or higher in related field and/or relevant experience, specialized diploma, or ...

Human Resources Coordinator

Chicago, IL

$21.75 - $28.25/hr

Associate Degree Additional Information: * There may be times when this role may need to work a few ... Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national ...

Schedule and manage technician shop and field activities, including commissioning, decommissioning ... Associate degree or higher in related field and/or relevant experience, specialized diploma, or ...

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Workforce Management Associate information

See Chicago, IL salary details

$9

$19

$32

How much do workforce management associate jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for workforce management associate in Chicago, IL is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.82 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Chicago, IL? The most popular types of Workforce Management jobs in Chicago, IL are:
What are popular job titles related to Workforce Management Associate jobs in Chicago, IL? For Workforce Management Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Chicago, IL look for? The top searched job categories for Workforce Management Associate jobs in Chicago, IL are:
Principal Anaplan Solutions Architect

Principal Anaplan Solutions Architect

Humana

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Humana rating

8.0

Company rating: 8.0 out of 10

Based on 253 frontline employees who took The Breakroom Quiz

146th of 260 rated insurance


Job description

Become a part of our caring community
ThePrincipalAnaplanSolutionArchitect will serve as a key partner to both Finance and HR, ensuring that Anaplan isleveragedto its fullest potential while aligning with enterprise architecture, data governance, and strategic planning goals.They will translate business needs into technical systems solutions. Integrates hardware,softwareand network interfaces to form a system.Advises executives todevelop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issuesregardingjob duties and related tasks, and works under minimal supervision,Usesindependent judgment requiring analysis of variable factors anddeterminingthe best course of action.

The Principal Anaplan Solutions Architect translates business needs into technical systems solutions. Integrates hardware, software and network interfaces to form a system. Works with senior executives to develop and drive segment or enterprise-wide functional strategies. Advises one or more areas, programs or functions and provides recommendations to senior executives on matters of significance, and as an advanced subject matter expert competent to work at very high levels in multiple knowledge and functional areas across the enterprise.

Master Anaplan certification is highly desirable

Key Responsibilities

  • Own the end-to-end Anaplan solution architecture across Workforce Planning and Workforce Management domains
  • Operates at a strategic level, responsible for setting the overall architectural vision and standards for Anaplan across the organization.
  • Serves as the subject matter expert and key advisor for complex, enterprise-wide Anaplan implementations and integrations.
  • Subject matter expert in modeling frameworks, governance, and best practices, mentoring Lead Architects and other team members.
  • Engages in strategic planning, platform optimization, and alignment with broader enterprise architecture initiatives.
  • Lead the design and implementation of Anaplan modules for:
  • Finance: Headcount cost modeling, compensation planning, forecasting, scenario analysis.
  • HR: Position management, hiring plans, attrition modeling, workforce analytics.
  • Oversee Architects and maintain integration strategies with enterprise systems (e.g., Workday, SAP, Oracle, Snowflake) and ensure seamless data flow across platforms.
  • Subject matter expert on Anaplan security models, user roles, and access controls across domains.
  • Lead and mentor offshore and cross-functional teams in model development, testing, and deployment.
  • Establish, develop and maintain reporting and dashboard solutions using Anaplan and complementary tools (e.g., Power BI, Tableau).
  • Serve as a strategic SME to Finance and HR leadership, helping shape the enterprise planning roadmap.

Strategic & Technical Leadership

  • Act as a cross-functional bridge between IT, Finance, and HR, ensuring alignment of planning tools with business strategy.
  • Contribute to the enterprise technology roadmap by evaluating emerging trends in workforce planning, predictive analytics, and EPM platforms.
  • Promote continuous improvement by identifying inefficiencies, proposing enhancements, and driving innovation across planning processes.
  • Ensure compliance with data privacy, security, and governance standards (e.g., GDPR, HIPAA, SOX).
  • Lead management efforts to drive adoption of new planning capabilities and tools.

Use your skills to make an impact

Required Qualifications

  • 10+ years of experience in Anaplan, including model building, architecture, ALM, and security configuration.
  • Proven experience supporting both Finance and HR domains in a planning or analytics capacity.
  • Strong understanding of financial planning, workforce management, and organizational design.
  • Experience with enterprise systems such as Workday, SAP, Oracle, and Snowflake.
  • Hands-on experience with integration tools (e.g., Oracle OIC, Informatica, MuleSoft, Anaplan Connect, APIs).
  • Proficiency in data visualization and reporting tools (e.g., Power BI, Tableau).
  • Expertise with predictive modeling tools and techniques (e.g., Python, R, Azure ML).
  • Excellent communication and stakeholder engagement skills, with the ability to influence across business and IT.

Preferred Qualifications

  • Anaplan Solution Architect or MasterAnaplannercertification.
  • Experience with other EPM platforms (e.g., Oracle PBCS, Oracle EPM, Adaptive Insights, SAP BPC).
  • Background in enterprise architecture, data strategy, or IT business analysis.
  • Experience working in agile delivery environments and managing product backlogs.

Additional Information

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$172,200 - $236,900 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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