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Workforce Management Associate Jobs in Chicago, IL

Ascend Staffing

On-Site Manager

Romeoville, IL · On-site

... or workforce management. Job Details * Work Schedule: Monday - Friday * Job Type: Full-Time * Pay ... Build strong working relationships with client supervisors and associate employees * Work in a fast ...

Seville Staffing

On-Site Manager

Romeoville, IL

... or workforce management. Job Details * Work Schedule: Monday - Friday * Job Type: Full-Time * Pay ... Build strong working relationships with client supervisors and associate employees * Work in a fast ...

Ascend Staffing

On-Site Manager

Romeoville, IL · On-site

... or workforce management. Job Details * Work Schedule: Monday - Friday * Job Type: Full-Time * Pay ... Build strong working relationships with client supervisors and associate employees * Work in a fast ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Chicago, IL

Workforce Management Associate information

See Chicago, IL salary details

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How much do workforce management associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for workforce management associate in Chicago, IL is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.82 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Chicago, IL?

The most popular types of Workforce Management jobs in Chicago, IL are:

What are popular job titles related to Workforce Management Associate jobs in Chicago, IL?

For Workforce Management Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in Chicago, IL look for?

The top searched job categories for Workforce Management Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Workforce Management Associate jobs?

Cities near Chicago, IL with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you

On-Site Manager

Ascend Staffing

Romeoville, IL • On-site

Full-time

Medical, Dental, Vision, Life

Posted 23 days ago

Job description

Overview

Join Ascend Staffing as an On-Site Manager in Romeoville, Illinois. In this role, you’ll provide daily administrative and workforce support for staffing operations while helping ensure employees, client supervisors, and internal teams receive excellent communication and service.

This is a great opportunity for someone who is organized, detail-oriented, professional, and interested in growing their career in staffing, HR, or workforce management.


Job Details

  • Work Schedule: Monday – Friday
  • Job Type: Full-Time
  • Pay Rate: $43,680 + bonus


On-Site Manager Benefits

  • Bi-weekly pay
  • Direct deposit and debit card payment options
  • Health, vision, dental, life, and disability insurance
  • Growth opportunities with Ascend Staffing


Why You’ll Love This Job

  • Make a direct impact by supporting employees and client operations daily
  • Gain hands-on experience in staffing, HR, compliance, and workforce coordination
  • Build strong working relationships with client supervisors and associate employees
  • Work in a fast-paced, people-focused environment
  • Grow your career with a company that values teamwork, integrity, and professional development


On-Site Manager Duties & Responsibilities

  • Provide on-site administrative support to staffing operations
  • Maintain accurate employee records, files, and documentation
  • Support compliance procedures and help ensure policy adherence
  • Assist with onboarding, employee check-ins, and new hire processes
  • Build and maintain strong relationships with client supervisors and employees
  • Monitor attendance, timekeeping, and daily workforce needs
  • Communicate employee updates, attendance issues, and operational needs as appropriate
  • Assist with general HR, staffing coordination, and administrative tasks as needed
  • Provide professional, responsive support to employees and client contacts


On-Site Manager Qualifications & Requirements

  • Previous experience in staffing, HR, administrative support, or customer service preferred
  • Strong organizational and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • High attention to detail and accuracy in record keeping
  • Professional, dependable, and client-focused attitude
  • Comfortable using computer systems, email, and basic office technology
  • Able to work independently and as part of a team


Application Process

Apply now for immediate consideration. Qualified candidates will be contacted by an Ascend Staffing manager to discuss next steps.


About Ascend Staffing

Ascend Staffing is a people-first staffing organization dedicated to connecting talented individuals with meaningful career opportunities. We pride ourselves on strong partnerships, responsive support, and helping our internal teams, clients, and associates succeed. When you join Ascend Staffing, you become part of a company that values integrity, growth, teamwork, and community impact.


Equal Opportunity Statement

Ascend Staffing is an Equal Opportunity Employer, embracing diversity and the inclusion of all individuals regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, or genetics in accordance with federal, state, and local laws.


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Ascend Staffing logo

About Ascend Staffing

Sourced by ZipRecruiter

Ascend Staffing has been connecting great people with real opportunities for over 50 years. We are always looking for great people. If you're ready to earn more, get real benefits and achieve your goals, you've come to the right place. Our Purpose Statement: Our purpose is to partner with employees, clients, and the community to create opportunities for growth and mutual success. The Ascend Difference: We do what we say we will do. We are direct and transparent. We find real opportunities with great employers. We support our talent every step of the way. We make a difference in people's lives.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Tooele, UT, US

Year founded

1969

Social media

Twitter

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