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Workforce Management Associate Jobs in Chicago, IL

Workforce Scheduler

Chicago, IL · On-site

$72K - $85K/yr

Schedule and manage technician shop and field activities, including commissioning, decommissioning ... Associate degree or higher in related field and/or relevant experience, specialized diploma, or ...

Data Entry

Chicago, IL · On-site

$17 - $18.50/hr

Typically an Associate's or Bachelor's degree, or equivalent work experience * Typically less than ... and workforce management expert, to fuel the development and execution of core business and ...

Candidate Experience Coordinator

Chicago, IL · On-site

$20.50 - $27.50/hr

... ATS), CRM platforms, and workforce management tools. * Review, verify, and update candidate ... Associate Requirements * HS Diploma or GED * Background Check * Must be at least 18 years old

Customer Service Representative

Roselle, IL · On-site

$16 - $21.75/hr

Associates Degree in Business or related field preferred. Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in ...

Schedule and manage technician shop and field activities, including commissioning, decommissioning ... Associate degree or higher in related field and/or relevant experience, specialized diploma, or ...

Partnership Specialist

Crest Hill, IL · On-site

$22 - $25/hr

As the Onsite Manager, you will serve as the primary point of contact for our client and workforce, overseeing a campus of multiple buildings with approximately 100-200 associates. If you live in or ...

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Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for workforce management associate in Chicago, IL is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $20.82 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the career path in workforce management?

A career path in workforce management typically starts with roles such as Workforce Management Associate or Analyst, focusing on scheduling, forecasting, and staffing. Progression can lead to senior positions like Workforce Manager, Operations Manager, or Workforce Planning Director, often requiring experience with workforce management tools and data analysis skills.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities in various industries such as customer service, retail, and healthcare, often requiring analytical skills and attention to detail. The role can provide stable employment and career advancement for those interested in operations and data analysis.

What are the 4 pillars of WFM?

The four pillars of Workforce Management (WFM) are forecasting, scheduling, real-time management, and reporting. These components help ensure optimal staffing levels, improve efficiency, and enhance service quality in a workplace environment. WFM professionals often use tools like spreadsheets and specialized software to support these functions.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and resource allocation using tools like forecasting and scheduling software. While WFM professionals may collaborate with HR, they usually handle operational aspects of workforce planning rather than broader HR functions such as recruitment or employee relations.
What are the most commonly searched types of Workforce Management jobs in Chicago, IL? The most popular types of Workforce Management jobs in Chicago, IL are:
What are popular job titles related to Workforce Management Associate jobs in Chicago, IL? For Workforce Management Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Chicago, IL look for? The top searched job categories for Workforce Management Associate jobs in Chicago, IL are:
PEPI Senior Associate - Human Capital M&A (Open to all US locations)

PEPI Senior Associate - Human Capital M&A (Open to all US locations)

Alvarez & Marsal

Chicago, IL • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 3 days ago


Job description

Description
Alvarez & Marsal Private Equity Performance Improvement
Senior Associate, HR M&A
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.
A&M's Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving upper middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies. The companies we assess are upper middle market in the 50 million to 1 billion plus range.
Our professionals are aligned with a PEPI service line to promote the development of deep functional skills & experiences and to maximize our ability to tailor solutions to solve our clients' business issues.
Our PEPI services include:
  • CDD/Strategy
  • Interim Management
  • Merger Integration & Carve-outs
  • HR M&A
  • IT
  • Rapid Results
  • Supply Chain
  • CFO Services
Job Description
PEPI's HR M&A team is comprised of seasoned HR consulting professionals experienced in providing practical advice to private equity clients and their portfolio companies throughout the transaction lifecycle. PEPI provides holistic, cross-functional M&A services across finance, IT, and operational functions, while the HR M&A professionals provide pre-deal and post-deal advice across a number of areas within HR. The team focuses on total rewards, talent, and HR operations.
The HR M&A practice is a specialty team within PEPI, providing a broad range of human capital support to clients on both the buy and sell side of transactions. Our transaction advisors leverage both financial and technical experience in addition to operational and industry specific experience to identify and quantify issues that may impact or shape the transaction.
Typical engagements for the HR M&A practice include:
  • Pre-acquisition human capital due diligence, with a focus on employee benefits and remuneration plans including defined benefit pensions, pre and post-retirement welfare plans, and equity compensation programs
  • Review and implementation of HR cost savings and revenue enhancement solutions for private equity portfolio companies
  • Post-acquisition human capital consulting support, including merger integration and divestiture support.
  • Workforce management following transaction activity, including organization design, talent selection, and redundancy management.
Responsibilities
We are seeking a Senior Associate level project manager for a dedicated PEPI HR M&A position. A strong candidate will have 3-6 years of experience in an HR consulting role. Candidates may not need to be explicitly dedicated to M&A work, but should have depth in a given area of HR consulting such as retirement / actuarial, healthcare / benefits, executive compensation, or HR operations. HR generalists with strong project management skills may also apply, however, preference will be given to those who have depth in total rewards or supported M&A projects in the past.
The role of the Senior Associate will vary throughout the lifecycle of a transaction. A Senior Associate will need to demonstrate strong project management skills, ability to juggle tasks of varied priority levels, and showcase articulate communication skills. Senior Associates have high levels of interaction to other colleagues across A&M's Private Equity Services teams, as well as private equity investment professionals, legal counsel, and executives of potential acquisition targets.
On a given average transaction, the Senior Associate may be responsible for managing the online data room, providing calculations of risk and exposure to key HR issues, liaising with other client advisors, and drafting formal diligence reports. Specific responsibilities include:
  • Preparing initial observations through public document reviews
  • Review virtual data room and prepare subsequent request lists
  • Build and manage financial models (workforce planning tools, total rewards quantification, compensation planning, etc)
  • Coordination across other practice groups within A&M
  • Input into Human Capital diligence reports
Qualifications
  • Bachelor's degree in human resources management, actuarial science, statistics, economics, mathematics, business, accounting, or finance.
  • 3 to 6 years' of experience
  • Strong analytic skills; in particular, high level of functionality with Microsoft Office products
  • Prior M&A experience highly considered
  • Outstanding communication skills both oral and written essential.
  • Flexible work schedule; M&A projects often involve tight timelines
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Benefits Summary
Full-time Positions and Part-time Positions Over 30 hours
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.
The salary range is $100,000 - $170,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
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