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Workforce Management Associate Jobs (NOW HIRING)

Ohio Health

Optimization & Workforce Strategy Analyze workforce processes and labor trends to identify ... Create and maintain job aids and reference materials for managers and associates. Guide clients ...

Essilor

Workforce Management Specialist

Dallas, TX

Associate's degree or equivalent experience * Prior experience in a workforce management role * Exposure to workforce management software and processes This posting is for an existing vacancy within ...

Quest Diagnostics

Workforce Management Analyst - PS

PA · On-site

$60K/yr

Workforce Management Analyst - PS - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Hybrid ... High School diploma or equivalent; associates degree. * Proven experience as a business analyst or ...

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How much do workforce management associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for workforce management associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the career path in workforce management?

A career path in workforce management typically starts with roles such as Workforce Management Associate or Analyst, focusing on scheduling, forecasting, and staffing. Progression can lead to senior positions like Workforce Manager, Operations Manager, or Workforce Planning Director, often requiring experience with workforce management tools and data analysis skills.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities in various industries such as customer service, retail, and healthcare, often requiring analytical skills and attention to detail. The role can provide stable employment and career advancement for those interested in operations and data analysis.

What are the 4 pillars of WFM?

The four pillars of Workforce Management (WFM) are forecasting, scheduling, real-time management, and reporting. These components help ensure optimal staffing levels, improve efficiency, and enhance service quality in a workplace environment. WFM professionals often use tools like spreadsheets and specialized software to support these functions.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and resource allocation using tools like forecasting and scheduling software. While WFM professionals may collaborate with HR, they usually handle operational aspects of workforce planning rather than broader HR functions such as recruitment or employee relations.
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Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,549 per year, or $19 per hour.
NX Workforce Management Associate

NX Workforce Management Associate

IntellaTriage

Brentwood, TN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Why Join IntellaTriage?

Join a mission-driven organization dedicated to delivering exceptional healthcare support

services.

Build a strong foundation in healthcare compliance and operations.

Gain experience with regulatory compliance, audit support, and operational excellence.

Work alongside experienced leaders committed to professional development.

Explore opportunities for career growth within Compliance, Quality, and Operations.

Position Summary

The NX Workforce Management Associate plays a critical role in supporting the Nursing

Experience (NX) ecosystem by helping ensure that the right nursing resources are available at

the right time to deliver exceptional patient and client experiences. This position supports

workforce planning, staffing optimization, schedule management, real-time operational

monitoring, and workforce reporting across IntellaTriage operations. By partnering closely with

Workforce Management, Clinical Operations, and operational leaders, the associate helps

maintain appropriate staffing coverage, optimize service levels, and support the continuity of

safe, high-quality nurse triage services. This role directly contributes to operational excellence,

clinician engagement, and the scalability of the NX model as IntellaTriage continues to grow.

Core Responsibilities

Assist with workforce forecasting and staffing plans.

Monitor daily staffing levels and schedule adherence.

Create, maintain, and publish employee schedules.

Analyze workforce trends, attendance, productivity, and service-level metrics.

Support real-time operational monitoring and staffing adjustments.

Generate workforce reports and dashboards for leadership.

Coordinate with Operations, Clinical Leadership, HR, and Finance teams.

Identify staffing gaps and recommend schedule adjustments.

Maintain workforce management systems and ensure data accuracy.

Support continuous improvement initiatives across workforce operations.

Requirements

Minimum Qualifications

0-2 years of experience in workforce management, scheduling, healthcare operations, or a

related field.

Strong analytical, organizational, and problem-solving skills.

Excellent written and verbal communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Intermediate Microsoft Excel skills; workforce management software experience preferred.

Education Requirements

High school diploma or GED required.

Associate's degree in Business Administration, Healthcare Administration, Operations

Management, Human Resources, or a related field preferred.

Equivalent education and relevant experience may be considered.

Preferred Attributes

Highly organized and detail-oriented.

Customer-service mindset with strong accountability.

Adaptable to changing operational priorities.

Interest in healthcare operations and workforce optimization.

Passion for supporting nursing teams and operational excellence.

Benefits

FT position with a base pay of 23.50 per hour. All part-time and full-time employees accumulate PTO, based on the number of hours worked (per year). All part-time and full-time employees are eligible to participate in our 401(k) plan. Full-time employees may also participate in medical, dental, vision, and/or supplemental insurances.

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