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Workforce Management Associate Jobs (NOW HIRING)

Liveops

Workforce Management RTA Associate

The Purpose of Your Role The Workforce Management Associate role possesses a highly developed attention to detail, deep problem-solving skills, the ability to adapt quickly and learn on the job ...

Essilor

Workforce Management Specialist

Dallas, TX

Associate's degree or equivalent experience * Prior experience in a workforce management role * Exposure to workforce management software and processes This posting is for an existing vacancy within ...

New

Lantern

Workforce Management Analyst

Dallas, TX · On-site

Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ... Associate or Bachelor's preferred. * WFM contact center experience (scheduling, intraday, capacity ...

Lantern

Workforce Management Analyst

Dallas, TX · On-site

Intraday Management & Adjustments * Execute intraday adjustments and recommend targeted levers ... Associate or Bachelor's preferred. * WFM contact center experience (scheduling, intraday, capacity ...

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How much do workforce management associate jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for workforce management associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

More about Workforce Management Associate jobs
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What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Workforce Management Associate jobs? States with the most job openings for Workforce Management Associate jobs include:
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Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,549 per year, or $19 per hour.
Workforce Management RTA Associate

Workforce Management RTA Associate

Liveops

Remote

Full-time

Posted 24 days ago

Job description

The Workforce Management Team is the heart of Operations, ensuring the effective real-time and intraday management of resources to maintain the desired service level for incoming contacts. This role is pivotal in monitoring service levels, call center activity, and agent availability, and may also support Liveops clients with Call Forecasting, Scheduling, Pooling/Routing, Analytics, and Agent Need-Capacity Planning.
The Purpose of Your Role
The Workforce Management Associate role possesses a highly developed attention to detail, deep
problem-solving skills, the ability to adapt quickly and learn on the job, while juggling multiple
responsibilities and still delivering top notch results in a fast-paced environment.
The Qualifications We're Looking For
  • High School Diploma or GED equivalent
  • 1+ years of contact center operations, workforce management, or real-time
  • monitoring experience.
  • Familiarity with contact center systems (ACD, WFM Scheduling) and metrics
  • (Service Level, AHT, utilization, shrinkage).
  • Strong analytical and Excel skills, including advanced formulas and the ability to
  • summarize complex data.
  • Excellent oral and written communication skills with the ability to manage diverse
  • stakeholders.
  • Strong organizational skills with the ability to manage and prioritize multiple tasks.

The Competencies You Bring
Adaptability * Attention to Detail * Computer Literacy * Quality Orientation * Communications
The Value You Deliver
Strategic Partnership:
  • Monitor real-time call center activity to ensure consistent achievement of service performance goals.
  • Work closely with leadership to optimize agent commitments and performance reporting.
  • Move agents between queues based on real-time demand and adherence status.
  • Place agents offline if they are not scheduled or committed for the current interval.
  • Monitor long calls and escalate when agents exceed expected durations.
  • May manage workforce systems, including call forecasting, scheduling, agent routing, and resource allocation in line with client metrics.
  • Analyze complex data using Excel to create actionable reports for operational decision-making and resource planning.
  • Provide program support, including seat management and report generation.
  • Communicate key performance indicators to management and provide real-time status updates.
  • Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations.
  • Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon.

Essential Job Functions
Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.
  • Ability to sit or stand at a desk for extended periods of time while working on a computer.
  • Ability to lead and/or participate in virtual meetings in a distraction-free environment
  • Ability to work independently and meet deadlines.
  • Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays.
  • Managing Workforce Systems: Overseeing call forecasting, scheduling, and agent routing to ensure optimal staffing and resource allocation in line with client metrics.
  • Analyzing Data: Utilizing strong analytical and Excel skills to interpret complex data and create actionable reports for decision-making.
  • Providing Support: Assisting with program support tasks, maintaining workforce management systems, and effectively communicating with stakeholders to manage and clarify processes.

About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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