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Workforce Management Associate Jobs in Potomac, MD

Mattress Firm, Inc.

Store Sales Manager

Herndon, VA

$70K - $80K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Potomac, MD

Workforce Management Associate information

See Potomac, MD salary details

$9

$19

$32

How much do workforce management associate jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for workforce management associate in Potomac, MD is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are popular job titles related to Workforce Management Associate jobs in Potomac, MD? For Workforce Management Associate jobs in Potomac, MD, the most frequently searched job titles are:
What job categories do people searching Workforce Management Associate jobs in Potomac, MD look for? The top searched job categories for Workforce Management Associate jobs in Potomac, MD are:
What cities near Potomac, MD are hiring for Workforce Management Associate jobs? Cities near Potomac, MD with the most Workforce Management Associate job openings:
Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Potomac, MD as of June 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,904 per year, or $19.7 per hour.
Operations Analyst, Workforce Management & Planning

Operations Analyst, Workforce Management & Planning

Somatus, Inc.

Mclean, VA • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 7 days ago

Somatus rating

6.7

Company rating: 6.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

How We Show Up for Our Patients:
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.
As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home™.
Care at Somatus goes beyond treatment. Through a whole-person approach, we deliver outcomes-driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.
We hire the brightest and boldest - talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn't just a milestone - it's a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence.
Does this sound like you? Keep reading.
How We'll Support You:
We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:
  • Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
  • Paid Time Off: Accrual of 3 weeks' Vacation (PTO)
  • Professional development: CEU and tuition reimbursement

How You'll Make an Impact:
The Operations Analyst, Workforce Management & Planning ("WFM Analyst") will contribute to a culture of continual operational monitoring, evaluation, and action. The role will report to the Sr. Manager, Operations Planning, Performance, & Workforce Management. The WFM Analyst will support various operational priorities to drive improvements to financial targets, client-facing goals, and operational efficiency metrics.
  • Maintain capacity projections and staffing/caseload model
  • Ensure accuracy of staffing reports
  • Monitor operational KPIs (e.g., enrollment, show rates, appointment booking windows, enrolled case churn, touched cases and outreach per hour) to identify potential issues and propose solutions to improve trends
  • Support operations performance monitoring processes
  • Develop reports for operational standup meetings
  • Review/monitor various reports; share output with relevant stakeholders and raise any data/output concerns with relevant partners
  • Support operational process changes

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How You'll Strengthen Our Team:
Qualifications:
  • Associate's Degree or Bachelor's Degree
  • 3+ years experience working in complex business requiring collaboration with teammates from various functional areas
  • 3+ years experience of analyzing operational or financial data
  • 3+ years experience making recommendations based on data and supporting implementation
  • Intermediate proficiency with Microsoft Excel
  • Highly organized and attentive to detail

Preferred Qualifications:
  • Experience working in the healthcare industry

Our Commitment to Diversity:
At Somatus, we celebrate what makes us unique - our people. We believe that a culture intentionally built to foster and support our unique passions, experiences, and perspectives helps fuel us in the pursuit of our mission.
Somatus, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.

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