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Workforce Management Associate Jobs in Potomac, MD

Mattress Firm, Inc.

Store Sales Manager

Herndon, VA · On-site

$70K - $80K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule ...

Mattress Firm, Inc.

Store Sales Manager

Dulles, VA · On-site

$70K - $86K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule ...

Mattress Firm, Inc.

Store Sales Manager

Dulles, VA · On-site

$70K - $86K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule, reconciling ...

Mattress Firm, Inc.

Store Sales Manager

Herndon, VA · On-site

$70K - $80K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule, reconciling ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Potomac, MD

Workforce Management Associate information

See Potomac, MD salary details

$9

$19

$32

How much do workforce management associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for workforce management associate in Potomac, MD is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What job categories do people searching Workforce Management Associate jobs in Potomac, MD look for? The top searched job categories for Workforce Management Associate jobs in Potomac, MD are:
What cities near Potomac, MD are hiring for Workforce Management Associate jobs? Cities near Potomac, MD with the most Workforce Management Associate job openings:
Workforce Management Associate jobs near you

Director Nursing Workforce Management

MedStar Health

Columbia, MD • On-site

Full-time

Posted 7 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers

Job description

About the Job
General Summary of Position
Reporting to the system Senior Director of Workforce Management Solutions the Director of Nursing Workforce Management supervises associates and the daily operations of the nursing and other clinical workforce and resources utilization in accordance with established policies and procedures to ensure appropriate staffing levels are met for clinical and support staff on various Patient Care Units across the MedStar Health entities. Directs supervises and provides culturally competent quality leadership to the clinical workforce and internal resource pool associates. Collaborates with nursing and other department leaders in ensuring effective utilization of the clinical workforce including of MedStar employed and contacted/supplemental labor. Engages as a leader overseeing the centralized operations of scheduling staffing and payroll activities. Ensures orientation competency management and ongoing professional development activities are completed accordioning to MedStar policies procedures accreditation and regulatory requirements.
Primary Duties and Responsibilities
  • Implements and interprets the philosophy objectives policy and procedures for effective workforce management operations. Applies standards of operations in the scheduling and staffing of nursing and other clinical workforce to ensure safe quality and effective performance. Updates and educates other leaders on departmental policies and procedures related to workforce management and operations.
  • Ensures 24/7 coverage of the system staffing office and internal resource pool. Manages the daily operations of the system-level scheduling and staffing office. Maintains accountability for reviewing the schedules to ensure appropriate staffing levels and accurate schedules on a proactive basis. Coordinates the movement of nursing and other clinical personnel across departments to meet staffing and patient care needs.
  • Establishes effective collaborative relationships and partnerships with leaders from external workforce agencies (i.e. contract/supplemental clinical workforce remote visual monitoring partners) as well as leaders internal to MedStar Health (e.g. nursing allied/support services and other departments) which aim to engage in successful workforce management and operations strategies and solutions.
  • Collaborates with the Senior Director of Workforce Management on the coordination and the preparation of annual departmental budget. Monitors financial performance and takes appropriate action to ensure adherence to the budget and to meet fiscal goals.
  • Manages performance measurement tools and data collection methods for the purpose of consistent reporting on key performance indicators. Proactively identifies concerns/challenges and facilitates operational efficiencies. Engages in the design and implementation of action plans for improvement pertaining to workforce management and operations.
  • Supervises associates in the workforce operations department. Engages in the hiring firing and counseling/corrective action decisions. Collaborates with Human Resources leaders as necessary. Completes performance reviews of associates annually (formally). Holds stay conversations with associates and provides ongoing feedback coaching and mentoring regarding performance and opportunities for continued growth and development. Ensures open and transparent communications with direct reports and other departments.
  • Supervises the centralized payroll function. Ensures the completion of accurate payroll for multiple departments. Communicates with payroll team to resolve any errors or discrepancies regarding associates' timesheets and paychecks. Serves as an expert resource to Human Resources Payroll Nursing Staffing Coordinators and other Clinical staff regarding payroll policies procedures and reporting systems.
  • Evaluates and analyzes staffing patterns in accordance with standard staffing policies and procedures to determine inefficiencies and acts to correct them.
  • Compiles all data for the production of various monthly and quarterly reports on workforce productivity including overtime and agency FTE usage absenteeism and other reports as necessary to inform effective workforce decision-making and management.
  • Collaborates with leaders in other departments to create efficient systems and problem solve ongoing issues that impact departmental/hospital goals and patient care delivery as well as optimizes and enhances outcomes as they pertain to areas of direct responsibility. Communicates with Nurse Leaders Directors and other Departments as necessary for adequate staffing scheduling and workflows.
  • Communicates staffing policies scheduling requirements and expectations to new associates on an as needed basis. Keeps Nurse Leaders Directors Departments Heads and other resources informed of associates' chronic absenteeism excessive sick time and habitual lateness behaviors.
  • Oversees the billing and invoicing of contract/supplemental workforce. Partners with external workforce agencies to ensure accurate billing and invoicing procedures. Engages in the development and implementation of strategies aimed to reduce contract labor utilization and expenses.
  • Collaborates with Staffing Manager/Nurse Director to hire evaluate promote initiate coaching counseling discipline and termination of department personnel as needed.
  • Collaborates with nursing leadership (Staffing Manager/Nurse Directors and Clinical Educators) in the assessment of staff competencies. Participates in assessing staff performance against objectives and role expectations. Develops and evaluates associates to achieve behaviors aligned with the organization's vision mission and values and performance standards.
  • Collaborates with nursing leadership and professional development teams (Staffing Manager/Nurse Director and Clinical Educator) in the orientation competency management and ongoing education of associates. Maintains continuing education files current licensure for self and direct reports.
  • Attends required safety training programs and can describe his/her responsibilities related to general safety department safety and specific job-related hazards.

Minimal Qualifications
Education
  • Bachelor's degree in Nursing required and
  • Master's degree in Nursing or Healthcare related field preferred

Experience
  • 3-4 years progressive nursing leadership experience required and
  • Basic knowledge of staffing principles productivity HR and similar or relevant work experience required and
  • Experience in payroll and/or scheduling preferred and
  • Experience in overseeing personnel preferred

Licenses and Certifications
  • RN - Registered Nurse - State Licensure and/or Compact State Licensure Upon Hire required and
  • Certification - Nursing Administration or Professional (Specialty) Upon Hire preferred

Knowledge Skills and Abilities
  • Excellent organizational skills interpersonal skills and phone etiquette

This position has a hiring range of
USD $120,702.00 - USD $238,222.00 /Yr.

What Medstar Health employees say

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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