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Workforce Management Associate Jobs in Potomac, MD

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How much do workforce management associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for workforce management associate in Potomac, MD is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What job categories do people searching Workforce Management Associate jobs in Potomac, MD look for? The top searched job categories for Workforce Management Associate jobs in Potomac, MD are:
What cities near Potomac, MD are hiring for Workforce Management Associate jobs? Cities near Potomac, MD with the most Workforce Management Associate job openings:
Workforce Management Associate jobs near you

Video Operations Associate

Maslow Media Group, Inc.

Clarksburg, MD

$25 - $27/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

At Maslow Media Group, we power the people behind the content. As a leading workforce solutions partner to media, production, digital, and broadcast organizations, we connect top creative and technical talent with the brands shaping today's media landscape. For more than three decades, Maslow has operated at the intersection of storytelling and scale - delivering agile staffing, production workforce management, and strategic talent solutions that help clients execute with precision and grow with confidence. We combine deep industry expertise with operational rigor, enabling both our clients and our talent community to perform at the highest level.

We are seeking a part-timeVideo Operations Associate to work with our client, a global telecommunications partner in El Segundo, CA.

Responsibilities:

  • Schedule sporting events on select channels and ensure guide schedules and authorizations are correct for events scheduled by external teams.
  • Monitor daily Live and Replay sporting events across all channels to ensure correct content and authorizations are on air.
  • Manually trigger sports blackouts on daily live and replay sporting events and playbacks
  • Detect and manage issues impacting sporting events, including but not limited to, incorrect content on air, incorrect blackouts and/or spotbeams on air, missing audio, etc., until successful streaming is restored.

Qualifications:

  • Acute attention to detail.
  • Ability to think and act both strategically and tactically.
  • Technical understanding with the ability to translate into business requirements.
  • Able to multitask and be creative and innovative with service quality, improvement, and solutions.
  • Must have a good general understanding of all Sports (MLB, NBA, NFL, NHL, Soccer, Cricket, GOLF, Tennis as well as other professional sports).
  • Ability to influence and motivate a team.
  • Must be flexible to support morning and evening shifts, including holidays.
  • Excellent written, verbal, and presentation communication skills.
  • Relationship management and conflict resolution skills.
  • Ability to bring together and work with a team with varied backgrounds, i.e., Technical and business representatives.
  • Preferred experience working in media distribution, other related industry in operations, or continuous improvement-focused role.
  • Experience leading problem solving, and process improvement efforts required.

Salary Range - $25 - $27 Hourly DOE

What's in it for you:

Once you join our team, you would get the opportunity to work with experienced leaders who provide the tools and training necessary for you to contribute to the continued success of our client's organization. In addition, our comprehensive and competitive benefits program is designed to support the health, financial well-being, and work-life balance of our employees. Eligible team members have access to multiple medical plan options, along with dental and vision coverage which include the options to choose either a Health Savings Account (HSA) or a Health Reimbursement Account (HRA) to help manage healthcare costs. In addition, we offer a Flexible Spending Account (FSA) for commuter transit costs to set aside funds on a pre-tax basis. We also provide company-sponsored life and disability insurance to protect employees and their families, as well as voluntary benefit options for additional financial security. To support long-term financial planning, employees may participate in our 401(k) retirement savings plan and time out of the office programs such as paid holidays, vacation and sick leave, reinforcing our commitment to flexibility, wellness, and sustainable career growth.

About us:

At Maslow, we are committed to equitable and market-aligned compensation practices. The salary range provided represents the good-faith compensation band we anticipate for this role at the time of posting.

Individual compensation within this range will be determined based on a comprehensive evaluation of factors including, but not limited to: relevant education, professional experience, demonstrated competencies, technical

expertise, certifications, scope of responsibility, geographic considerations, applicable regulatory requirements, and overall business needs.

We take a holistic approach to compensation, ensuring alignment with both market benchmarks and internal equity.

For assistance with applying or questions about this position, please reach out to our team at Jobs@maslowmedia.com.

If this is not the perfect position for you, please join our talent pool and be one of the first to know of new opportunities as they are posted.

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