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Workforce Management Associate Jobs in Potomac, MD

Mattress Firm, Inc.

Store Sales Manager

Herndon, VA · On-site

$70K - $80K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule ...

Mattress Firm, Inc.

Store Sales Manager

Dulles, VA · On-site

$70K - $86K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule, reconciling ...

Mattress Firm, Inc.

Store Sales Manager

Herndon, VA · On-site

$70K - $80K/yr

As an effective coach, the Store Manager develops associates' skills and performance, fostering a ... Workforce Management Conduct workforce management activities (store staffing schedule, reconciling ...

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Showing results 21-40

All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Potomac, MD

Workforce Management Associate information

See Potomac, MD salary details

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How much do workforce management associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for workforce management associate in Potomac, MD is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What cities near Potomac, MD are hiring for Workforce Management Associate jobs? Cities near Potomac, MD with the most Workforce Management Associate job openings:
Workforce Management Associate jobs near you

Store Sales Manager

Mattress Firm, Inc.

Herndon, VA • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

Mattress Firm rating

7.3

Company rating: 7.3 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

101st of 732 rated retailers

Job description

IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type "Jobs Hub" into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

Is your current job a nightmare? Make it a dream job at Mattress Firm!

Join Mattress Firm and have the job of your dreams!

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Our Sleep Experts are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you'll get to know everything sleep and help us create an exceptional in-store experience. This isn't your typical retail job-achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details:

The Store Manager leads Mattress Firm's vision, CompanyInitiatives,and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads sellingprograms anddriving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center andcreatesa compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building

Conductone-on-onemeetings to gain a deep understanding of your team's motivations. and personal/ professional aspirations. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.

Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.

Workforce Management

Conduct workforce management activities (store staffing schedule, reconcilingpunches,etc.),utilizingOperations team support and tools.

Ensure company policies, including appearance and functionality standards, and state regulations are followed.

Professional communication and representation of Company brand in all internal and external interactions.

Follow Company procedures for product transfers to ensure proper documentation of inventory.

Ability to plan strategically.

Analyze company provided reporting to determineappropriate staffinglevels for store location. Partner with leadership to make staffing level changes.

Talent Development

Provide technical and product knowledge information to associates and customers, serve as subject matter expert

Analyzecompany provided reporting andidentifyingskill gaps to address through coaching.

Business Operations and Acumen

Achieve or exceed individual store financial targets through effective execution and customer service at the store level.

  • Ensure store execution of product merchandising,marketingand POP standards.

  • Partner with marketing to plan, implement andmonitorassigned store's social media strategy to positivelyimpactbrand awareness and increase sales.

  • Ensuretimelyopeningand closing procedures.

  • Manage stock inventory levels for assigned store.

  • Review merchandise flow for assigned store, ensuringaccuratestock.

  • Follow all Company procedures on cash handling including acceptance of payment and deposit processes.

  • Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.

  • Ability to stand or sit for 8+ hours at a time.

  • Execute company initiatives and any other activities requested bythe supervisor.

  • Maintain awareness of competition, advertisements and services offered, develop strategies to counter.

  • Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed.

  • Lift, push or pull 50+ pounds.

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Benefits Included:

  • Excellent career growth opportunities through on-the-job training and development programs
  • 401(k) with employer matching
  • Mental health and life resources
  • Medical, dental, prescription, and vision plans
  • Get paid on-demand
  • Base pay or uncapped commission
  • Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $70,000 - $80,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: 08/15/2026.

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.


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