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Workforce Management Associate Jobs (NOW HIRING)

Oscar Health

Program Lead, Workforce Management

Atlanta, GA · On-site

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

RVO Health

Workforce Planning Associate

Charlotte, NC · On-site

$60K - $72K/yr

AT A GLANCE The Workforce Planning, Associate is an execution-focused role responsible for ... Own day-to-day workforce management operations for designated business units, serving as the ...

RVO Health

Workforce Planning Associate

Minneapolis, MN · Hybrid

$60K - $72K/yr

AT A GLANCE The Workforce Planning, Associate is an execution-focused role responsible for ... Own day-to-day workforce management operations for designated business units, serving as the ...

RVO Health

Workforce Planning Associate

Minneapolis, MN · On-site

$60K - $72K/yr

AT A GLANCE The Workforce Planning, Associate is an execution-focused role responsible for ... Own day-to-day workforce management operations for designated business units, serving as the ...

RVO Health

Workforce Planning Associate

Charlotte, NC · On-site +1

$60K - $72K/yr

AT A GLANCE The Workforce Planning, Associate is an execution-focused role responsible for ... Own day-to-day workforce management operations for designated business units, serving as the ...

Walmart

Manager, Workforce Planning

Decatur, AR · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Anderson, MO · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Goshen, AR · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Bella Vista, AR · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Springdale, AR · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Fayetteville, AR · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Farmington, AR · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Gravette, AR · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Noel, MO · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Rogers, AR · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Elkins, AR · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

Walmart

Manager, Workforce Planning

Cassville, MO · On-site

$80K - $155K/yr

The Wireless Workforce Manager owns end-to-end workforce management for the wireless back-office ... The team supports store associates and partners by resolving activation issues, managing ...

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Workforce Management Associate information

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$9

$19

$31

How much do workforce management associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for workforce management associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What are the main challenges a Workforce Management Associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the career path in workforce management?

A career path in workforce management typically starts with roles such as Workforce Management Associate or Analyst, focusing on scheduling, forecasting, and staffing. Progression can lead to senior positions like Workforce Manager, Operations Manager, or Workforce Planning Director, often requiring experience with workforce management tools and data analysis skills.

What are the key skills and qualifications needed to thrive as a Workforce Management Associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a Workforce Management Associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It offers opportunities in various industries such as customer service, retail, and healthcare, often requiring analytical skills and attention to detail. The role can provide stable employment and career advancement for those interested in operations and data analysis.

What are the 4 pillars of WFM?

The four pillars of Workforce Management (WFM) are forecasting, scheduling, real-time management, and reporting. These components help ensure optimal staffing levels, improve efficiency, and enhance service quality in a workplace environment. WFM professionals often use tools like spreadsheets and specialized software to support these functions.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and resource allocation using tools like forecasting and scheduling software. While WFM professionals may collaborate with HR, they usually handle operational aspects of workforce planning rather than broader HR functions such as recruitment or employee relations.
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Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,549 per year, or $19 per hour.
Program Lead, Workforce Management

Program Lead, Workforce Management

Oscar Health

Atlanta, GA • On-site

$67K - $89K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

238th of 281 rated insurance

Job description

Hi, we're Oscar. We're hiring a Program Lead to join our Workforce Management team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the role:
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible to implement lean, repeatable and scalable tools and techniques and independently represent the team within the broader organization.
You will report into the Associate Director, Workforce Management.
Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $67,813 - $89,004 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
  • With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
  • Coordinate projects and processes to help ensure key milestones and service levels are met
  • Partner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving outcomes
  • Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders
  • Gather and analyze data, finding trends and insights, to root cause problems and identify countermeasures.
  • Provide recommendations that ensure financial discipline and quality
  • Support identifying and implementing process improvement initiatives, as well as mindset shifts, to optimize operational efficiency and achieve performance targets
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:
  • 1+ years of professional experience in Workforce Management
  • Extensive experience managing NICE IEX or InContact systems
  • 1+ years of experience using data and metrics to drive improvements
  • 1+ years of experience in process improvement and workflow design
  • 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership
  • Proficiency in Excel or Sheets

Bonus points:
  • ACA marketplace, provider network, claims, healthcare quality, or provider data experience
  • Training or experience applying Continuous Process Improvement or Lean Six Sigma principles
  • Experience with project coordination or management in a matrixed organization
  • Contact center leadership experience
  • Experience using SQL

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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