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Workforce Management Associate Jobs (NOW HIRING)

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · On-site

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

Oscar Health

Program Lead, Workforce Management

Tempe, AZ · Hybrid

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work ...

Oscar Health

Program Lead, Workforce Management

Dallas, TX · Remote

$67K - $89K/yr

You will report into the Associate Director, Workforce Management. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our ...

RVO Health

Workforce Planning Associate

Minneapolis, MN · Hybrid

$60K - $72K/yr

AT A GLANCE The Workforce Planning, Associate is an execution-focused role responsible for ... Own day-to-day workforce management operations for designated business units, serving as the ...

Lowe's

Workforce Management Specialist I

Mooresville, NC · Remote

$17.73 - $29.61/hr

Your Impact The Workforce Management Solutions Audit Team (SAT) Specialist I is responsible for ... Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried ...

MDVIP LLC

Workforce Management Specialist

Boca Raton, FL

$15.75 - $19.75/hr

Works closely with the management team to provide support to ensure departmental service levels are ... An Associate degree is desirable, but not required. Related experience includes prior customer ...

MDVIP

Workforce Management Specialist

Boca Raton, FL · On-site

$78K - $78K/yr

Works closely with the management team to provide support to ensure departmental service levels are ... An Associate degree is desirable, but not required. Related experience includes prior customer ...

MDVIP LLC

Workforce Management Specialist

Boca Raton, FL · On-site

$15.75 - $19.75/hr

Works closely with the management team to provide support to ensure departmental service levels are ... An Associate degree is desirable, but not required. Related experience includes prior customer ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

$48K - $72K/yr

... Associate, Contact Management plays a critical role in supporting the business to achieve the ... Workforce Management & Operations * Track real-time inbound and outbound contact center performance.

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Workforce Management Associate information

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$9

$19

$31

How much do workforce management associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for workforce management associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

More about Workforce Management Associate jobs
What cities are hiring for Workforce Management Associate jobs? Cities with the most Workforce Management Associate job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Workforce Management Associate jobs? States with the most job openings for Workforce Management Associate jobs include:
What job categories do people searching Workforce Management Associate jobs look for? The top searched job categories for Workforce Management Associate jobs are:
Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,549 per year, or $19 per hour.

Program Lead, Workforce Management

Oscar Health

Tempe, AZ • On-site

$67K - $89K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 hours ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

251st of 303 rated insurance

Job description

Hi, we're Oscar. We're hiring a Program Lead to join our Workforce Management team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
About the role:
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible to implement lean, repeatable and scalable tools and techniques and independently represent the team within the broader organization.
You will report into the Associate Director, Workforce Management.
Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $67,813 - $89,004 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
  • With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
  • Coordinate projects and processes to help ensure key milestones and service levels are met
  • Partner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving outcomes
  • Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders
  • Gather and analyze data, finding trends and insights, to root cause problems and identify countermeasures.
  • Provide recommendations that ensure financial discipline and quality
  • Support identifying and implementing process improvement initiatives, as well as mindset shifts, to optimize operational efficiency and achieve performance targets
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:
  • 1+ years of professional experience in Workforce Management
  • Extensive experience managing NICE IEX or InContact systems
  • 1+ years of experience using data and metrics to drive improvements
  • 1+ years of experience in process improvement and workflow design
  • 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership
  • Proficiency in Excel or Sheets

Bonus points:
  • ACA marketplace, provider network, claims, healthcare quality, or provider data experience
  • Training or experience applying Continuous Process Improvement or Lean Six Sigma principles
  • Experience with project coordination or management in a matrixed organization
  • Contact center leadership experience
  • Experience using SQL

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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