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Workforce Management Associate Jobs in Tennessee

Focus Workforce Management

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Production Associate - Weekly Pay

Somerville, TN · On-site

$520/wk

Focus Workforce Management is now interviewing for Production Associates to support the daily manufacturing and packaging of beauty and personal-care products by assisting with chemical ingredient ...

New

Staff Management

Account Supervisor

Jackson, TN · On-site

$18.23 - $22.79/hr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

Staff Management

Manufacturing Supervisor

Jackson, TN · Hybrid

$18.23 - $22.79/hr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

Staff Management

Manufacturing Supervisor

Jackson, TN · Hybrid

$18.23 - $22.79/hr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

Staff Management

Manufacturing Supervisor

Jackson, TN · Hybrid

$18.23 - $22.79/hr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

Harri US

Implementation Specialist

Nashville, TN · Remote

$80K - $100K/yr

About Us Harri is the first enterprise-ready workforce management platform built for the services ... About You Associate Implementation Consultants are responsible for onboarding new clients from ...

New

Staff Management

Training Coordinator

Jackson, TN · On-site

$25 - $28.94/hr

... workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 years of experience, we connect tens of thousands of associates each year with meaningful positions ...

New

Wellpath

WFM Specialist I

Franklin, TN · On-site

$22.75 - $30.75/hr

Contribute to continuous improvement initiatives for workforce management processes, providing ... Associate degree in business administration, health care administration, or related field preferred.

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Workforce Management Associate information

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How much do workforce management associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for workforce management associate in Tennessee is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.32 per hour, depending on experience, location, and employer.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Tennessee?

The most popular types of Workforce Management jobs in Tennessee are:

What are popular job titles related to Workforce Management Associate jobs in Tennessee?

For Workforce Management Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in Tennessee look for?

The top searched job categories for Workforce Management Associate jobs in Tennessee are:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $35,895 per year, or $17.3 per hour.

Associate Manager, CX Workforce Operations

Warby Parker

Nashville, TN • On-site

Full-time

Re-posted 22 days ago

Warby Parker rating

7.3

Company rating: 7.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

8th of 40 rated optical retailers

Job description


Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management analytics, support the Partner performance governance function, and serve as a primary driver of CRM routing design and testing. You will combine deep operational expertise with a rigorous analytical mindset to build smarter system routing, stronger partner relationships, and better outcomes for both agents and customers.
What you'll do:
  • Collaborate with Senior Manager, External Partnerships, to collect, categorize, and track performance feedback for partner teams, maintaining visibility into individual and team-level trends and surfacing issues that require leader intervention
  • Lead regular performance review cadences with partner leadership by presenting data-backed insights and identifying areas for improvement
  • Evaluate the effectiveness of partner workflows and training initiatives, proactively identify opportunities to improve workflows and performance structures
  • Collaborate with the Manager, CX Workforce Management to monitor interaction volume and real-time staffing to maximize service levels
  • Produce regular performance metric reports and advisor productivity analyses to ensure leadership has reliable data
  • Define and document CRM routing rules to ensure logic reflects current skill sets and customer experience priorities
  • Design a regular cadence of routing rule testing to validate performance and drive improvements in first-contact resolution

Who you are:
  • Strong analytical thinker who is comfortable working with large datasets and identifying performance trends
  • Experienced with workforce management and CRM platforms like Aspect, Salesforce, or AWS Connect
  • Skilled communicator able to engage confidently with internal leadership and partner operations teams
  • Proactive and solutions-oriented professional with a track record of identifying and resolving operational opportunities
  • Highly organized individual capable of managing multiple reporting cycles and testing cadences simultaneously
  • Backed by 3+ years of professional experience in customer service operations and performance analytics

Extra credit:
  • Hands-on experience with Aspect and AWS tools
  • Experience collaborating with Voice of the Customer teams to align qualitative insights with quantitative metrics
  • Background in managing external partner relationships or vendor management

What Warby Parker employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Warby Parker

Sourced by ZipRecruiter

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.) Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Industry

Apparel and accessories stores

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

2009

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