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Workforce Management Analyst Remote Jobs in Tennessee

How you make a difference The Compliance Analyst supports the coding compliance and audit program ... Associate's degree in Health Information Management, Health Sciences, Business, or a related field ...

The Compliance Analyst supports the coding compliance and audit program through data collection ... Associate's degree in Health Information Management, Health Sciences, Business, or a related field ...

How you make a difference The Compliance Analyst supports the coding compliance and audit program ... Associate's degree in Health Information Management, Health Sciences, Business, or a related field ...

Data Science Analyst - Remote

Brentwood, TN · On-site +1

$75K - $87K/yr

This is a Full Time, remote, Data Science Analyst role. What You'll Do Data Analysis & Manipulation ... Partner with stakeholders to scope projects, align on goals, and manage expectations * Communicate ...

Analyzing variances to standard and historical trends * Developing forecasting models ... Preparing the Monthly Operating Report for executive management supported by the appropriate data

Epic MyChart Analyst - Remote

Brentwood, TN · On-site +1

$60K - $84K/yr

This is a Full Time, remote, Epic MyChart Analyst role. What You'll Do * Plans, designs, implements ... Ability to complete work assignments in a timely manner as assigned by manager * Excellent customer ...

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Epic Cadence Analyst - Remote

Brentwood, TN · On-site +1

$60K - $84K/yr

This is a Full Time, remote, Epic Cadence Analyst role. What You'll Do * Plans, designs, implements ... Ability to complete work assignments in a timely manner as assigned by manager * Excellent customer ...

Strong analytical skills with the ability to convert workforce data into clear, actionable staffing ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

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Workforce Management Analyst Remote information

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst (Remote), and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote Workforce Management Analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a Workforce Management Analyst (Remote)?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What cities in Tennessee are hiring for Workforce Management Analyst Remote jobs? Cities in Tennessee with the most Workforce Management Analyst Remote job openings:
Infographic showing various Workforce Management Analyst Remote job openings in Tennessee as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 84% Full Time, 6% Part Time, 2% Temporary, and 6% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.
Technical Analyst - Remote

Technical Analyst - Remote

Lifepoint Health

Brentwood, TN • On-site, Remote

Full-time

Medical, Vision, Life

This job post has expired 1 day ago. Applications are no longer accepted.


LifePoint Health rating

6.0

Company rating: 6.0 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

746th of 886 rated healthcare providers


Job description


EEOC Statement
"Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
You must be authorized to work in the United States without employer sponsorship.
Work Environment and Travel Requirements:
  • This position is: Remote
  • Travel Requirements: Up to 10% - 20% travel to facilities being supported (East, Central, & West)

Position Summary:
The Technical Analyst is responsible for delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. This role ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations.
Essential Functions: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.
  • Technical Troubleshooting: Ability to diagnose and resolve hardware, software, and infrastructure issues independently.
  • Customer Focus: Strong commitment to supporting caregivers and staff with timely, effective solutions.
  • Communication: Ability to clearly communicate technical concepts to non-technical users.
  • Time Management: Effectively prioritize and manage multiple requests in a fast-paced environment.
  • Documentation Discipline: Accurately capture issue details, troubleshooting steps, and resolutions.
  • Collaboration: Works effectively across IT teams, vendors, and business stakeholders.
  • Problem-Solving: Applies analytical thinking to identify root causes and escalate appropriately.
  • Adaptability: Comfortable working across diverse technologies and evolving environments.
  • Process Adherence: Follows established procedures, policies, and service management practices.
  • Team Contribution: Shares knowledge and supports peer development to improve overall team performance.

Work Expectations:
  • Attendance: Maintains regular, reliable attendance to ensure consistent support coverage across facilities
  • On-Call Support: Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.
  • Travel: Provides onsite support as needed, with travel requirements up to approximately 20% depending on business needs.
  • Perform other duties as assigned.

Additional Information:
  • Position serves both internal co-workers and external customers, contractors, and vendors.
  • Access to and/or works with sensitive and/or confidential information.
  • Understanding of healthcare regulatory requirements, including HIPAA compliance.

Supervisory Responsibilities:
Not responsible for supervising employees.
Knowledge, Skills & Abilities: The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Education: Associate degree in Information Systems, IT, or related field preferred.
Experience: 2+ years of experience in technical support, service desk, or healthcare IT environment preferred.
Certifications:
  • CompTIA A+, Network+, or ITIL Foundation preferred, not required.

Mathematical Skills:
  • Ability to perform basic business math functions, including addition, subtraction, multiplication, and division across whole numbers, fractions, and decimals.
  • Ability to calculate and interpret rates, ratios, and percentages to support operational analysis and reporting.
  • Ability to interpret simple data sets, charts, and reports to support troubleshooting, workload tracking, and service performance.
  • Demonstrates analytical thinking when evaluating trends, ticket volumes, and service metrics.

Computer Skills:
  • Operating Systems & Applications: Proficient in Microsoft Windows environments and common business applications (e.g., Microsoft 365 suite including Outlook, Teams, Excel, and Word).
  • IT Service Management Tools: Experience using ticketing systems (e.g., ServiceNow) to manage incidents, requests, and work queues.
  • End-User Support & Training: Provides guidance and training to end users on applications, devices, and standard IT processes.
  • Identity & Access Support (Preferred): Basic experience with user account management, access provisioning, MFA, and directory services (e.g., Active Directory, Okta).
  • Infrastructure & Connectivity: Basic understanding of networking concepts (e.g., VPN, Wi-Fi, printers, device connectivity) to support troubleshooting.
  • Documentation & Reporting: Ability to create and maintain knowledge articles and document troubleshooting steps, resolutions, and procedures.
  • Productivity Tools & Data Handling: Uses spreadsheets, reporting tools, and documentation systems to track work, analyze trends, and support operational reporting.
  • Multi-System Navigation: Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment.

Physical and Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of the upper body required for extended use of computers. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
About Us
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
About the Team
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

What LifePoint Health employees say

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Benefits

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LifePoint Health logo

About LifePoint Health

Sourced by ZipRecruiter

Lifepoint Health serves patients, clinicians, communities and partners across the healthcare continuum. Our diversified healthcare delivery network extends from coast to coast, consisting of community hospitals, rehabilitation and behavioral health hospitals, and additional sites of care.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Brentwood, TN, US

Year founded

1999

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